Culture, culture, culture! It's currently nonexistent, at best.
My coworkers are [generally] fun to be around and make my workday less painful
Communication, defining expectations, listening to employees needs and concerns, and taking the idea of a positive culture beyond lipservice.
The people I interviewed with were easy to talk to and seemed genuine in their responses to my questions.
The employees as individuals are smart, friendly, and kind. They are eager to learn as well as to teach others, and they enjoy sharing their lives with each other.
There are a lot of really smart, fun, and kind people at this company. What is a shame is that they often feel overwhelmed or overlooked and end up leaving due to the negative culture perpetrated by leadership.
Leadership does not value any of its employees, they treat them as a means to an end. Listening to what employees actually want and need out of their workplace would do wonders, and so would valuing employee contributions, regardless of whether or not its just considered "doing their job."
Culture is an idea at Built, not a practice. It's clear that the CEO - and therefore his direct team - cares more about the business than the people making it work. It's very much a "your salary is your recognition" environment, which works for some people, but not for all, by far.