10
NPS
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Canadian Natural Resources Limited
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About Canadian Natural Resources Limited's Brand
"CNRL is an oil and gas exploration, development and production company."
Brand at a Glance
66%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Canadian Natural Resources Limited NPS
Canadian Natural Resources Limited's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether Canadian Natural Resources Limited's customers would recommend using the product based on a scale of -100 to 100.
Canadian Natural Resources Limited Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
Canadian Natural Resources Limited NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 25 | Jun 2023 | 25 |
Sep 2023 22 | Sep 2023 | 22 |
Dec 2023 16 | Dec 2023 | 16 |
Jan 2024 14 | Jan 2024 | 14 |
Mar 2024 10 | Mar 2024 | 10 |
Jun 2024 3 | Jun 2024 | 3 |
Aug 2024 9 | Aug 2024 | 9 |
Oct 2024 8 | Oct 2024 | 8 |
Jul 2025 8 | Jul 2025 | 8 |
Feb 2026 11 | Feb 2026 | 11 |
Jun 2026 13 | Jun 2026 | 13 |
Jul 2026 10 | Jul 2026 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Canadian Natural Resources Limited NPS by Gender
Canadian Natural Resources Limited's NPS was rated -34 by Male customers on Comparably.
Male
-34
Canadian Natural Resources Limited's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Canadian Natural Resources Limited's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Canadian Natural Resources Limited NPS by Ethnicity
Canadian Natural Resources Limited's NPS was rated -34 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -34 | African American/Black | -34 |
Canadian Natural Resources Limited Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Canadian Natural Resources Limited users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Canadian Natural Resources Limited Customer Loyalty Score by Gender
Canadian Natural Resources Limited's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Canadian Natural Resources Limited Customer Loyalty Score by Ethnicity
Canadian Natural Resources Limited's Customer Loyalty score was rated 40% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Canadian Natural Resources Limited.
40
out of 100
African American/Black
Canadian Natural Resources Limited Product Quality
3.5/5
Canadian Natural Resources Limited has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Canadian Natural Resources Limited Product Information
Canadian Natural Resources Limited’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.cnrl.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Energy
Quick Insights into Canadian Natural Resources Limited Product Quality
Canadian Natural Resources Limited's Product Quality score was rated highest by African American/Black customers.
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Ranked Canadian Natural Resources Limited Product Quality the Highest
Canadian Natural Resources Limited Product Quality Score by Gender
Canadian Natural Resources Limited's Product Quality score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Canadian Natural Resources Limited.
Male
3.3/5
Female
N/A
Canadian Natural Resources Limited Product Quality Score by Ethnicity
Canadian Natural Resources Limited's Product Quality score was rated 3.3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Canadian Natural Resources Limited.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.3 | African American/Black | 3.3 |
Canadian Natural Resources Limited Pricing
Canadian Natural Resources Limited ROI & Value For Money
3.6/5
Canadian Natural Resources Limited has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Canadian Natural Resources Limited ROI
Canadian Natural Resources Limited's ROI score was rated highest by African American/Black customers.
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Ranked Canadian Natural Resources Limited ROI the Highest
Canadian Natural Resources Limited ROI Score by Gender
Canadian Natural Resources Limited's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Canadian Natural Resources Limited ROI Score by Ethnicity
Canadian Natural Resources Limited's ROI score was rated 3.3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Canadian Natural Resources Limited.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.3 | African American/Black | 3.3 |
Canadian Natural Resources Limited Customer Satisfaction (CSAT)
Canadian Natural Resources Limited Customer Satisfaction (CSAT) Score
48 / 100
Canadian Natural Resources Limited has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
22%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Canadian Natural Resources Limited Customer Satisfaction
Canadian Natural Resources Limited's Customer Satisfaction score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Canadian Natural Resources Limited's Customer Satisfaction.
Ranked Canadian Natural Resources Limited Customer Satisfaction the Highest
Canadian Natural Resources Limited Customer Satisfaction Score by Gender
Canadian Natural Resources Limited's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Canadian Natural Resources Limited.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Canadian Natural Resources Limited Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Canadian Natural Resources Limited's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Canadian Natural Resources Limited.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
Canadian Natural Resources Limited Customer Service
3.6/5
Canadian Natural Resources Limited has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Canadian Natural Resources Limited's Customer Service
Address
Calvary, GA
Website
http://www.cnrl.com/
Quick Insights into Canadian Natural Resources Limited Customer Service
Canadian Natural Resources Limited's Customer Service score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Canadian Natural Resources Limited's Customer Service score.
Ranked Canadian Natural Resources Limited Customer Service the Highest
Canadian Natural Resources Limited Customer Service Score by Gender
Canadian Natural Resources Limited's Customer Service score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Canadian Natural Resources Limited.
Male
3.3/5
Female
N/A
Canadian Natural Resources Limited Customer Service Score by Ethnicity
Canadian Natural Resources Limited's Customer Service score was rated 3.3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Canadian Natural Resources Limited.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.3 | African American/Black | 3.3 |
Canadian Natural Resources Limited as an Employer
3.3/5
Canadian Natural Resources Limited has a 3.3/5 stars for its overall company culture rated by their employees
top
30%
CEO of Canadian Natural Resources Limited
In the Top 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Canadian Natural Resources Limited scored a 10 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Canadian Natural Resources Limited would recommend the brand to a friend. ENPS measures how likely Canadian Natural Resources Limited employees would recommend working at Canadian Natural Resources Limited to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 48% | Promoters |
|---|---|
| 19% | Passive |
| 33% | Detractors |
