74
NPS
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Cancer Treatment Centers of America
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About Cancer Treatment Centers of America's Brand
Cancer Treatment Centers of America® (CTCA) is a national, comprehensive cancer care network, with three hospitals around the country and a growing footprint of Outpatient Care Centers and other locations. Founded in 1988 on a personalized, patient-centered approach to cancer care, CTCA® is dedicated to tailoring a combination of cancer treatments to the needs of each individual patient. CTCA is a part of City of Hope, a National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network. Among its major competitors, Cancer Treatment Centers of America is ranked in 1st place for NPS while Mayo Clinic is 2nd, and MD Anderson Cancer Center is 3rd.Their current valuation is $634k
Brand at a Glance
85%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Cancer Treatment Centers of America CMO
Cancer Treatment Centers of America Ranking
- #1 / 3 of its competitors
Cancer Treatment Centers of America NPS
Cancer Treatment Centers of America's Net Promoter Score (NPS) is a 74 with 87% Promoters, 0% Passives, and 13% Detractors. Net Promoter Score tracks whether Cancer Treatment Centers of America's customers would recommend using the product based on a scale of -100 to 100.
Cancer Treatment Centers of America Overall NPS
| 87% | Promoters |
|---|---|
| 0% | Passives |
| 13% | Detractors |
Cancer Treatment Centers of America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
May 2022 100 | May 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
Aug 2024 75 | Aug 2024 | 75 |
How Other Brands Compare
Cancer Treatment Centers of America is ranked first for NPS among its competitors. Mayo Clinic and MD Anderson Cancer Center come in second and third. Among those competitors, it is the third most valued company behind MD Anderson Cancer Center.
Cancer Treatment Centers of America |  Mayo Clinic |  MD Anderson Cancer Center | |
| Global Ranking | #- | #229 | #- |
| NPS | 74 | 18 | 2 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $634k | $156.98M | $293.06M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cancer Treatment Centers of America NPS by Gender
Cancer Treatment Centers of America's NPS was rated 34 by Male customers on Comparably.
Male
34
Cancer Treatment Centers of America's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Cancer Treatment Centers of America's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Cancer Treatment Centers of America NPS vs. Competitors
Compared to its competitors, Cancer Treatment Centers of America's NPS is rated right above Mayo Clinic.
| COMPANY | NPS Score | |
|---|---|---|
| Cancer Treatment Centers of America | 74 |
| Mayo Clinic | 18 |
| MD Anderson Cancer Center | 2 |
Cancer Treatment Centers of America Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Cancer Treatment Centers of America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cancer Treatment Centers of America Customer Loyalty Score by Gender
Cancer Treatment Centers of America's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Cancer Treatment Centers of America Customer Loyalty vs. Competitors
Compared to its competitors, Cancer Treatment Centers of America's Customer Loyalty score is rated right above MD Anderson Cancer Center.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cancer Treatment Centers of America | 85% |
| MD Anderson Cancer Center | 78% |
| Mayo Clinic | 76% |
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Cancer Treatment Centers of America Product Quality
3.9/5
Cancer Treatment Centers of America has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Cancer Treatment Centers of America Product Information
Cancer Treatment Centers of America’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.cancercenter.com/
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Cancer Treatment Centers of America Product Quality
Cancer Treatment Centers of America's Product Quality score was rated highest by Male customers.
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Ranked Cancer Treatment Centers of America Product Quality the Highest
Cancer Treatment Centers of America Product Quality Score by Gender
Cancer Treatment Centers of America's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Cancer Treatment Centers of America Product Quality vs. Competitors
Compared to its competitors, Cancer Treatment Centers of America's Product Quality score is rated right above Mayo Clinic.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cancer Treatment Centers of America | 3.9/5 |
| Mayo Clinic | 3.8/5 |
| MD Anderson Cancer Center | 3.4/5 |
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Cancer Treatment Centers of America Pricing
Cancer Treatment Centers of America ROI & Value For Money
3.7/5
Cancer Treatment Centers of America has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Cancer Treatment Centers of America ROI
Cancer Treatment Centers of America's ROI score was rated highest by Male customers.
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Ranked Cancer Treatment Centers of America ROI the Highest
Cancer Treatment Centers of America ROI Score by Gender
Cancer Treatment Centers of America's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Cancer Treatment Centers of America Pricing vs. Competitors
Compared to its competitors, Cancer Treatment Centers of America's ROI score is rated right above Mayo Clinic.
| COMPANY | Pricing Score | |
|---|---|---|
| Cancer Treatment Centers of America | 3.7/5 |
| Mayo Clinic | 3.5/5 |
| MD Anderson Cancer Center | 3.4/5 |
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Cancer Treatment Centers of America Customer Satisfaction (CSAT)
Cancer Treatment Centers of America Customer Satisfaction (CSAT) Score
83 / 100
Cancer Treatment Centers of America has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
83%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cancer Treatment Centers of America Customer Satisfaction
Cancer Treatment Centers of America's Customer Satisfaction score was rated highest by Male customers.
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Ranked Cancer Treatment Centers of America Customer Satisfaction the Highest
Cancer Treatment Centers of America Customer Satisfaction Score by Gender
Cancer Treatment Centers of America's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Cancer Treatment Centers of America Customer Satisfaction vs. Competitors
Compared to its competitors, Cancer Treatment Centers of America's Customer Satisfaction score is rated right above MD Anderson Cancer Center.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cancer Treatment Centers of America | 83% |
| MD Anderson Cancer Center | 63% |
| Mayo Clinic | 61% |
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Cancer Treatment Centers of America Customer Service
3.7/5
Cancer Treatment Centers of America has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Cancer Treatment Centers of America's Customer Service
Address
5901 Broken Sound Pkwy NW, Boca Raton, FL 33487
Website
http://www.cancercenter.com/
Phone Number
(800) 931-0599
Cancer Treatment Centers of America's Social Links
Quick Insights into Cancer Treatment Centers of America Customer Service
Cancer Treatment Centers of America's Customer Service score was rated highest by Male customers.
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Ranked Cancer Treatment Centers of America Customer Service the Highest
Cancer Treatment Centers of America Customer Service Score by Gender
Cancer Treatment Centers of America's Customer Service score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Cancer Treatment Centers of America Customer Service vs. Competitors
Compared to its competitors, Cancer Treatment Centers of America's Customer Service score is rated right above Mayo Clinic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cancer Treatment Centers of America | 3.7/5 |
| Mayo Clinic | 3.7/5 |
| MD Anderson Cancer Center | 3.2/5 |
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Cancer Treatment Centers of America as an Employer
3.0/5
Cancer Treatment Centers of America has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Cancer Treatment Centers of America
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Cancer Treatment Centers of America scored a 74 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Cancer Treatment Centers of America would recommend the brand to a friend. ENPS measures how likely Cancer Treatment Centers of America employees would recommend working at Cancer Treatment Centers of America to a friend.
Net Promoter Score
74
NPS Score
| 87% | Promoters |
|---|---|
| 0% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 42% | Promoters |
|---|---|
| 11% | Passive |
| 47% | Detractors |
