21
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Canopy Tax
Marketing or Exec? Claim Your Free Account
About Canopy Tax's Brand
Cloud platform to grow your tax practice
Brand at a Glance
76%
Customer Loyalty
3.9/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Canopy Tax NPS
Canopy Tax's Net Promoter Score (NPS) is a 21 with 49% Promoters, 23% Passives, and 28% Detractors. Net Promoter Score tracks whether Canopy Tax's customers would recommend using the product based on a scale of -100 to 100.
Canopy Tax Overall NPS
| 49% | Promoters |
|---|---|
| 23% | Passives |
| 28% | Detractors |
Canopy Tax NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 30 | Feb 2023 | 30 |
Mar 2023 29 | Mar 2023 | 29 |
Jun 2023 26 | Jun 2023 | 26 |
Jul 2023 28 | Jul 2023 | 28 |
Oct 2023 25 | Oct 2023 | 25 |
Nov 2023 24 | Nov 2023 | 24 |
Feb 2024 23 | Feb 2024 | 23 |
Jul 2024 20 | Jul 2024 | 20 |
Dec 2024 24 | Dec 2024 | 24 |
Jan 2025 21 | Jan 2025 | 21 |
Oct 2025 23 | Oct 2025 | 23 |
Jan 2026 21 | Jan 2026 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Canopy Tax NPS by Gender
Female customers rated Canopy Tax's NPS 91 points higher than Male customers.
Male
-51
Canopy Tax's NPS was rated -51 by Male customers on Comparably.
12%
Promoters
25%
Passives
63%
Detractors
Female
40
Canopy Tax's NPS was rated 40 by Female customers on Comparably.
40%
Promoters
60%
Passives
0%
Detractors
Canopy Tax NPS by Ethnicity
Canopy Tax's NPS was rated -45 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -45 | Caucasian | -45 |
Canopy Tax NPS by Usage
Canopy Tax's NPS was rated the highest by customers who have used Canopy Tax's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 36 | 1 to 2 Years | 36 |
2 to 5 Years 17 | 2 to 5 Years | 17 |
Canopy Tax Customer Reviews
Out of the 4 Canopy Tax customer reviews 2 were positive and 2 were constructive. Canopy Tax customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Canopy Tax Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Canopy Tax users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Canopy Tax Customer Loyalty Score by Gender
Female customers rated Canopy Tax's Customer Loyalty score 22% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Canopy Tax.
Male
78%
Yes
Female
100%
Yes
Canopy Tax Customer Loyalty Score by Ethnicity
Canopy Tax's Customer Loyalty score was rated 80% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Canopy Tax.
80
out of 100
Caucasian
Canopy Tax Customer Loyalty Score by Usage
Canopy Tax's Customer Loyalty score was rated 82% by customers who have used Canopy Tax's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Canopy Tax Customer Loyalty Score by Industry
Canopy Tax's Customer Loyalty score was rated 84% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Canopy Tax Product Quality
3.9/5
Canopy Tax has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Canopy Tax's overall Product Quality score rated by its users and customers.
Canopy Tax Product Information
Canopy Tax serves markets in the United States. Canopy Tax supports Web devices and offers products for small, medium, and large sized businesses.
Canopy Tax’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Canopy Tax's product the highest.
- Website
- http://www.canopytax.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
SaaS
Small Business Services
Languages Supported
English
Product Type
Tax Management Software
Tax Practice Management Software
Quick Insights into Canopy Tax Product Quality
Canopy Tax's Product Quality score was rated highest by customers who have used Canopy Tax's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Canopy Tax's Product Quality.
Ranked Canopy Tax Product Quality the Highest
Ranked Canopy Tax Product Quality the Lowest
Canopy Tax Product Quality Score by Gender
Female customers rated Canopy Tax's Product Quality score 1.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Canopy Tax.
Male
2.5/5
Female
3.9/5
Canopy Tax Product Quality Score by Ethnicity
Canopy Tax's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Canopy Tax.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Canopy Tax Product Quality Score by Usage
Canopy Tax's Product Quality score was rated the highest by customers who have used Canopy Tax's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Canopy Tax Product Quality Score by Industry
Canopy Tax's Product Quality score was rated 3.3 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Canopy Tax Pricing
Canopy Tax ROI & Value For Money
3.4/5
Canopy Tax has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Canopy Tax's overall ROI score rated by its users and customers.
Canopy Tax Pricing Plans
Canopy Tax has a pricing structure that accommodates small, medium, and large businesses. Starting from $99/month, Canopy Tax uses a subscription model and offers the following: Tax Resolution: $150 per month per user (or $1380 paid annually) *includes Practice Management and Billing & Invoicing: (optional add-on) +$15 per month per user (or +$180 paid annually).
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Who Uses Canopy Tax?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Canopy Tax ROI
Canopy Tax's ROI score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Canopy Tax's ROI score.
Ranked Canopy Tax ROI the Highest
Ranked Canopy Tax ROI the Lowest
Canopy Tax ROI Score by Gender
Female customers rated Canopy Tax's ROI score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Canopy Tax.
Male
2.6/5
Female
4.1/5
Canopy Tax ROI Score by Ethnicity
Canopy Tax's ROI score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Canopy Tax.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Canopy Tax ROI Score by Usage
Canopy Tax's ROI score was rated 3.3 stars by customers who have used Canopy Tax's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Canopy Tax ROI Score by Industry
Canopy Tax's ROI score was rated 3.3 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Canopy Tax Customer Satisfaction (CSAT)
Canopy Tax Customer Satisfaction (CSAT) Score
59 / 100
Canopy Tax has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
33%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
12%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Canopy Tax Customer Satisfaction
Canopy Tax's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Canopy Tax's Customer Satisfaction.
Ranked Canopy Tax Customer Satisfaction the Highest
Ranked Canopy Tax Customer Satisfaction the Lowest
Canopy Tax Customer Satisfaction Score by Gender
Female customers rated Canopy Tax's Customer Satisfaction score 47 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Canopy Tax.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
80 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
Canopy Tax Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Canopy Tax's Customer Satisfaction (CSAT) score was rated 51% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Canopy Tax.
51 / 100
Very Satisfied
13%
Satisfied
38%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
11%
Very Dissatisfied
25%
Canopy Tax Customer Satisfaction Score by Usage
Canopy Tax's Customer Satisfaction score was rated 60 points by customers who have used Canopy Tax's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Canopy Tax Customer Satisfaction Score by Industry
Canopy Tax's Customer Satisfaction score was rated 55 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Canopy Tax Customer Satisfaction Score by Industry",
"text": "Canopy Tax's Customer Satisfaction score was rated 55 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 55,
"stars": 0,
"csatScore": 55,
"text": "Canopy Tax's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 55
}
]
}Canopy Tax Customer Service
3.5/5
Canopy Tax has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Canopy Tax's overall Customer Service score rated by its users and customers.
About Canopy Tax's Customer Service
Address
3401 N. Thanksgiving Way Suite 200 Lehi, UT 84043, Lehi, UT 84043
Website
http://www.canopytax.com
Phone Number
855-616-7305
Canopy Tax's Social Links
Quick Insights into Canopy Tax Customer Service
Canopy Tax's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Canopy Tax's Customer Service score.
Ranked Canopy Tax Customer Service the Highest
Ranked Canopy Tax Customer Service the Lowest
Canopy Tax Customer Service Score by Gender
Female customers rated Canopy Tax's Customer Service score 1.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Canopy Tax.
Male
2.8/5
Female
4.2/5
Canopy Tax Customer Service Score by Ethnicity
Canopy Tax's Customer Service score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Canopy Tax.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Canopy Tax Customer Service Score by Usage
Canopy Tax's Customer Service score was rated 3.6 stars by customers who have used Canopy Tax's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Canopy Tax Customer Service Score by Industry
Canopy Tax's Customer Service score was rated 3.2 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Canopy Tax as an Employer
4.3/5
Canopy Tax has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Canopy Tax scored a 21 for Net Promoter Score and a 74 for Employee Net Promoter Score. NPS gauges how likely a customer of Canopy Tax would recommend the brand to a friend. ENPS measures how likely Canopy Tax employees would recommend working at Canopy Tax to a friend.
Net Promoter Score
21
NPS Score
| 49% | Promoters |
|---|---|
| 23% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
74
eNPS Score
| 82% | Promoters |
|---|---|
| 10% | Passive |
| 8% | Detractors |
