-100
NPS
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Carbon38
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About Carbon38 Brand
Carbon38 is the premier e-commerce destination for fashion-forward activewear. Among its major competitors, Carbon38 is ranked in 2nd place for NPS while lululemon is 1st, and Rhone is 3rd.
Carbon38 Ranking
- #2 / 4 of its competitors
Carbon38 NPS
Carbon38's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Carbon38's customers would recommend using the product based on a scale of -100 to 100.
Carbon38 Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Carbon38 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
How Other Brands Compare
Carbon38 is ranked second for NPS among its competitors. lululemon and Rhone come in first and third, with HealthKart coming in at #4.
Carbon38 |  lululemon |  Rhone |  HealthKart | |
| Global Ranking | #- | #233 | #- | #- |
| NPS | -100 | 40 | - | - |
| Valuation Updated every 24 hours for public companies | - | $37.68B | $70.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Consumer vs. Employees
Carbon38 scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Carbon38 would recommend the brand to a friend. ENPS measures how likely Carbon38 employees would recommend working at Carbon38 to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
