6
eNPS Score
Q&A With Care.com Employees
We believe culture is as critical as business strategy—and ours is all about transparency, respect, and collaboration. We work hard to ensure our culture is consistent from Boston to the Bay Area, Austin to Berlin. And while we work in different times zones, we're united by our passion for helping people.
How employees describe working at Care.com
Easy to apply for a job there, no complications
I love everything about it
Additional fees charged not quoted in excess of 26% of the total booking charge. Care.com customer service was unable to provide a breakdown of the fees or how much I would have been charged if I were not a Premium Member. Discount applied at the time of the booking was not applied to the final bill
There should be a review process that allows the caregiver initiate a review process when the hiring family falsely advertises the hours they need, then cuts them drastically during the interview and leaves a negative review of the caregiver.
Customer service - the dog walker I hired said I had to pay her directly cash or Venmo - I was also charged by Care.com - I am disabled and they refuse to engage in effective communication to resolve this amicably or even explain why the vendor would be asking me to pay her directly -
What it's like to work at Care.com
- Care.com employees generally work 8.8 hrs a day
- Employees at Care.com report the work pace is comfortably fast
- On a typical day, employees at Care.com have 0 meetings
- 88% of Care.com employees look forward to interacting with their team every day
- Care.com employees most often take 0-10 paid vacation and sick days each year
- 64% of Care.com employees report they are happy with their work life balance
- Care.com employees typically get valuable feedback on how to improve at work Every Week
- 76% of Care.com employees call their work environment positive
Q&A With Care.com Employees
IDX: 0 TOT: 15
How's the leadership on the Marketing team at Care.com?
Marketing leadership has strong consumer background and is mostly based in the Bay Area, while much of the team is in Boston and that can be challenging at times.
How long do the interviews usually take at Care.com?
Varies, but can take quite a long time.
How do I do well in an interview at Care.com?
Do your homework. Ask questions. Be specific. Show passion for mission and technology.
What was the most difficult question that was asked during your interview at Care.com?
What’s your favorite website.
What should I wear for an interview at Care.com?
Closer to business than business casual.
Who did you meet with during your interview? And how long did it take to hear back from Care.com?
First round with small immediate team and hiring manager. Heard back quickly, but it took a long time to schedule second round, which involved a much larger group including senior executives. Received offer almost immediately after completing second round.
What questions do they ask during the interview process at Care.com?
Top Employee Response
tell me about the last time a group project didn’t go as planned. What happen and how did you respond? Talk me through the strategy behind the campaign you’re most proud of and your role in it. What does the word “care” mean to you? Some kind if case study or testing exercise, like a SWOT analysis for the brand.
How would you compare interviewing at Care.com to other places you've interviewed?
They obviously take the interview process very seriously overall, but positive opinions of few can outweigh concerns of many leading to discomfort or suspicion among teams.
How do you feel about going to work at Care.com everyday?
Top Employee Response
Mostly good. Great mission with awesome people, but it can be frustrating at times.
What do employees at Care.com think about their benefits?
Care.com employees rate their overall benefits a B- and most of them think the perks are Neutral. 71% of Care.com employees say they are satisfied with their benefits. The majority of employees also get 0-10 days of paid vacation, and most of the employees believe the cash value of their benefits is less than $500/mo.
How's career growth and advancement at Care.com?
46% of the same employees also feel like Care.com is invested in their career growth. On average, majority of employees have a mentor to help them navigate their career at Care.com.
How are the managers at Care.com?
Care.com employees rate their manager a B- or 71/100 and the majority believe their manager truly cares about them as a person. Most of the employees (70%) also feels pretty comfortable providing negative feedback directly to their boss.
What's the pay like for employees at Care.com?
Care.com employees rates their pay and overall compensation a C+ or 68/100. 62% of employees believe they are paid fairly and 63% of employees get raises every year.
Curious about what work's like at Care.com?
Anonymously Ask Care.com Employees Any Question
Should I work at Care.com?
43% of Care.com employees would encourage their friends to become coworkers, whereas 20% are neutral and 37% would not recommend working at Care.com to their friends.
| 43% | Promoters |
|---|---|
| 20% | Passive |
| 37% | Detractors |
