Care.com Employee Reviews
Out of 178 Care.com employee reviews, 75% were positive. The remaining 25% were constructive reviews with the goal of helping Care.com improve their work culture. The Operations team, with 94% positive reviews, reports the best experience at Care.com compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 12% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Listening and including lower level employees
Communicating company goals, showing true leadership ability by taking charge instead of aloofly hiding from behind and truly being transparent with employees (instead of just saying you are.)
They need more experienced leaders with strong emotional intelligence
communication and multitasking, speeding, lower voice, friendly
Review from Communications Dept
Finding jobs and not overcharging
Why do you feel undervalued and what would make you feel better about your compensation?
Too long of a story
Extremely undervalued. Higher base salary and higher bonus paid quarterly.
i work so hard & get paid less, always on time multitasking never get a bonus
Review from Communications Dept
More pay increase would be a positive
Review from Customer Support Dept
A little raise or compensation for over time
What do your coworkers need to improve and how could you work together better?
Thers is a huge lack of maturity and professionalism on the HR team
I think everyone should get the family and stuff for y’all and do one our a day for discussion and stuff to make sure that everyone is happy and whatever you wanna say to someone
Review from Communications Dept
What needs to change to make the company culture better?
Get rid of the arrogance, respect employees
Effective leadership that actually care about people and does not pick favorites
Stop treating employees like children!
Review from Customer Support Dept
What would you improve about your company's interview process?
Allow for best practices and feedback
Training and consistency in process
What's going wrong and how can it be improved?
Get a new leadership team
they need to gave everyone a raise
Review from Communications Dept
I feel overworked and underpaid
What would you most like to see improved at your company?
Incentives and bonuses should be given especially to motivate performance.
A budget for supplies for activities and outings