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Employees AND Clients should be the primary focus, although CWT claims that to be the case, it's a constant battle to retain clients and maintain even a "good" attitude at work when the company refuses to invest in resources to actually service the client.
What are some of the best things about your team?
Dedication to client satisfaction/retention regardless the roadblocks CWT historically has put in place
What does the leadership team need to get better at?
Understand the need for increased internal resources so EVERY department can effectively service the client
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