CWT Leadership Employee Reviews
What do you like best about the leadership team?
My immediate supervisor is fantastic. Any higher than that and they don't care about you as a person you're just a number. All that matters to anyone higher is the bottom line, how much money the company is going to make not how the employee is treated.
They're trying to improve over the disastrous previous executive management's disregard towards the employees
They stay out of the way
Not much they go overboard to micromanage
very good leadership, highly recommended
They seem to be seamless
They are transparent and open to feedback
Review from Operations Dept
Very open about what is happening
Review from Customer Support Dept
They are great listeners and leaders. They communicate and keep us informed, and have answers to all questions or know where to find it. They encourage us to do our best, and to strive to stretch our knowledge and stats. They are the best!!
Review from Sales Dept
Proactive. Looking for constantly adaptation to market features.
Review from Operations Dept
Working on keeping employees and clients
Review from Customer Support Dept
What does the leadership team need to get better at?
Listen to the people who do the actual job. We're being managed into the ground by people who, for the most part, have no true experience in the travel industry, but who "manage"
Review from Operations Dept
Train new people better, not quicker, and treat the loyal agents as what they are - the biggest asset you have and the most important building block that keeps you up and running.
Understand the need for increased internal resources so EVERY department can effectively service the client
Communication, equal treatment for all teams, put their own people first?
Review from Operations Dept
Tech issues are killing the company. Start from scratch.
Engaging employees, focus more on employee morale and provide incentives or bonus pay. Pay increases are nonexisitent over last few years or are minimal.
value their employee and reward with with competetive salaries as in other countries
Learning exactly what it is that we peons do and how long it takes to complete one call and booking
Transparency and maintaining harmonious relationship
retaining their experienced loyal employees.
Review from Customer Support Dept
Employee rations. To much them and us
Review from Sales Dept