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CWT Company Culture
CWT Culture
This score is derived from employee ratings & reviews3.0/5
CWT's Overall Culture is rated C-
Top Rated Culture Dimensions
Team
B+Environment
BGender
C+Meetings
C+Professional Development
C+CWT CEO
Bottom 35%Bottom 35% of Similar Size Companies on Comparably
Michelle Frymire
64 /100
See More
Diversity at CWT
Bottom 5%Bottom 5% of Similar Size Companies on Comparably
F
Diverse employees at CWT have rated Team, Work Culture, and Outlook as the highest categories they have scored
Women at CWT
Top 50%Top 50% of Similar Size Companies on Comparably
C+
Women at CWT have rated Perks And Benefits, Team, and Outlook as the highest categories they have scored
CWT eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 40%Bottom 40% of Similar Size Companies on Comparably
Recommend to a Friend?
-14
CWT employees are -14% more likely to recommend CWT as a great place to work
| 35% | Promoters |
|---|---|
| 16% | Passives |
| 49% | Detractors |
Working at CWT
Working at CWT is rated below average by 138 employees, across various culture dimensions. CWT employees rate Team highest among all categories, and think that Compensation and Perks And Benefits have the most room for improvement, putting CWT’s culture in the Bottom 35% compared to similar sized companies on Comparably and in the Bottom 30% compared to other companies in Minneapolis. See below in detail how working at CWT was rated by employees.
Overall Company Culture at CWT
C-
Overall Company Culture at CWT is rated C-
Last updated months ago
Bottom
35%
CWT ranks in the Bottom 35% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
CWT Employee Reviews
Out of 119 CWT employee reviews, 65% were positive. The remaining 35% were constructive reviews with the goal of helping CWT improve their work culture.
| Positive Reviews | 65% |
|---|---|
| Constructive Feedback | 35% |
Positive Reviews From CWT Employees
- What do you like best about the leadership team?My immediate supervisor is fantastic. Any higher than that and they don't care about you as a person you're just a number. All that matters to anyone higher is the bottom line, how much money the company is going to make not how the employee is treated.
- What are some of the best things about your team?Undying loyalty and lots of knowledge
- What did you like most about the interview process?It all sounded good and like I could apply my preexisting knowledge
Constructive Feedback From CWT Employees
- What does the leadership team need to get better at?Listen to the people who do the actual job. We're being managed into the ground by people who, for the most part, have no true experience in the travel industry, but who "manage"
- What does the leadership team need to get better at?Train new people better, not quicker, and treat the loyal agents as what they are - the biggest asset you have and the most important building block that keeps you up and running.
- Why do you feel undervalued and what would make you feel better about your compensation?Knowing there a people who have threatened to leave the company just to get what they want has led to situations where there are agents who make more than their managers; and most managers are severely underpaid in comparison to other travel companies. Workload too high for the pay.
CWT Company Information
CWT Company Overview
CWT delivers efficient and innovative solutions to optimize travel and meetings and events management.
CWT Mission, Vision & Values
CWT Mission Statement
By leveraging the talents and know-how of its people and providing leading-edge technology, CWT helps clients around the world drive savings while delivering service and enhancing security and sustainability.
CWT Values
- INTEGRITY
- LEADERSHIP
- CARING
- PASSION
Sustainability and Corporate Social Responsibility at CWT
https://www.mycwt.com/why-choose-us/responsible-business/
https://www.mycwt.com/why-choose-us/responsible-business/
| Headquarter | 701 Carlson Pkwy Minnetonka, MN 55305 United States of America |
|---|---|
| Website | www.carlsonwagonlit.com/ |
| Founding Date | 1994 |
| Tel | 800-213-7295 |
| Company Status | Private |
| Social Sites |
CWT Competitors
CWT competitors include BCD Travel, SAP Concur, and American Express. CWT ranks 4th in Overall Culture Score on Comparably vs its competitors. See below how CWT compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
CWT Employees
138 employees at CWT have reviewed CWT across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 138 CWT employees give their leadership a grade of C-, or Bottom 30% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at CWT are mostly dissatisfied with their total compensation at CWT, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at CWT are pleased with their team. 138 Participants grade the quality of their coworkers a B+. The majority believe the meetings at CWT are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at CWT believe the environment at CWT is positive. Most Participants believe the pace of work at CWT is extremely fast. About 77% of the employees at CWT work 8 hours or less, while 3% of them have an extremely long day - longer than twelve hours.
Overall, the employees at CWT are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining CWT - Employee Onboarding
The prevailing opinion from employees about joining CWT is that the company was prepared on their first day. CWT employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
CWT KPIs and OKRs
At CWT 50% of employees think their department KPIs and OKRs are clear. Employees’ understanding of CWT's KPIs and OKRs is essential for its success. Out of 2 CWT employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
CWT CEO & Leadership
CWT CEO - Michelle Frymire
64 /100
CWT’s CEO Michelle Frymire started in this role in 2021. Michelle’s approval rate is lower compared to CEOs at similar sized companies, putting Michelle in the Bottom 35% of all CEOs of similar-sized companies on Comparably, and in the Bottom 40% compared to CEOs of all other companies in Minneapolis. Michelle Frymire’s employees rank CWT in the Top 20% for Team, in the Top 25% for Environment, and in the Top 50% for Meetings. Frymire is generally unpopular with CWT employees, but ranks especially low with employees in the Customer Support department, and by Male employees and employees with Over 10 Years experience. However, Female employees have a slightly more favorable view of the CEO. When compared to CWT’s competitors, Michelle Frymire ranks below both SAP Concur CEO Steve Singh and American Express CEO Stephen Squeri.
CWT Leadership
The CWT Executive Team is rated a “D” and led by CEO Michelle Frymire, VP and CTO Strategy and New Product Development Patrice Simon, and Senior Vice President Global Supplier Management Brian Mogler
Michelle Frymire CEO / President
Michelle joined CWT in 2019 and has over 20 years’ travel industry experience. Her leadership has spanned a broad range... read more
Patrice Simon VP and CTO Strategy and New Product Development
Patrice Simon serves as the VP and CTO Strategy and New Product Development of Carlson Wagonlit Travel. Patrice started... read more
Brian Mogler Senior Vice President Global Supplier Management
Brian Mogler serves as the Senior Vice President Global Supplier Management of Carlson Wagonlit Travel. Brian started at... read more
Darren Toohey Senior Vice President & Head of GPS Sales
Darren Toohey serves as the Senior Vice President & Head of GPS Sales of Carlson Wagonlit Travel. Darren started at... read more
Cathy Voss Executive Vice President - Global Program Solutions
Cathy Voss serves as the Executive Vice President - Global Program Solutions of Carlson Wagonlit Travel. Cathy started... read more
Matt Beatty Executive Vice President, Traveler Services
Matt Beatty serves as the Executive Vice President, Traveler Services of Carlson Wagonlit Travel. Matt started at... read more
Kevin Brown Sr. VP Sales and Marketing
Kevin Brown serves as the Sr. VP Sales and Marketing of CWT.
CWT Salaries
How much does CWT pay?
How much do people at CWT get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at CWT is $115,691, or $55 per hour, while the estimated median salary is $106,998, or $51 per hour.
At CWT, the highest paid job is a Corporate Counsel at $231,801 annually and the lowest is a Desktop Support at $42,961 annually. Average CWT salaries by department include: IT at $109,030, Product at $180,629, HR at $125,412, and Customer Support at $95,463. Half of CWT salaries are above $106,998.
54 employees at CWT rank their Compensation in the Bottom 10% of similar sized companies in the US (based on 164 ratings) while 50 employees at CWT rank their Perks And Benefits in the Bottom 10% of similar sized companies in the US (based on 52 ratings).
Salaries contributed from CWT employees include job titles like Director of Business Development, Desktop Support, and Sales Associate. Comparably data has a total of 5 salary records from CWT employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $60k | $60k | 1st Percentile |
17th Percentile $85k | $85k | 17th Percentile |
33rd Percentile $107k | $107k | 33rd Percentile |
50th Percentile $168k | $168k | 50th Percentile |
67th Percentile $232k | $232k | 67th Percentile |
83rd Percentile $268k | $268k | 83rd Percentile |
100th Percentile $298k | $298k | 100th Percentile |
$115,691*
Average Compensation
$106,998*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
CWT Salaries by City
CWT Salaries by Department
Diversity & Inclusion at CWT
Diverse employees at CWT score the company 47/100 across various culture categories, placing CWT in the Bottom 5% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at CWT across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
CWT Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
Office Perks
- Work From Home Policy
CWT PTO
CWT's PTO and Vacation policy typically gives 20-30 days off a year. Paid Time Off is CWT's most important benefit besides Healthcare when ranked by employees, with 50% of employees saying it is the most important benefit. CWT's benefits and PTO Package averages to represent a $500 -$1000 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
CWT Careers
CWT Jobs
No Recent Jobs found for CWT on Comparably
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H1B Visa
In 2019, CWT applied for 20 H1B visas. Of the work permits applied for, 90% were approved.
Work Permit Application Outcome
20
Total Applied
H1B Applications Outcome
- 90% Granted (18 out of 20)
- 0% Denied ( out of 20)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 20)
- 10% Certified-Withdrawn Application was approved but later withdrawn by employer (2 out of 20)
This data was calculated using publicly sourced data from OFLC Performance Data
Let CWT Know You Want To Work There
Overview of Candidates Interested in CWT on Comparably
Candidates By Department
All Industries | 60% | |
|---|---|---|
Product | 20% | |
Legal | 20% |
Candidates By Location
Minneapolis | 40% | |
|---|---|---|
Los Angeles | 20% | |
Indianapolis | 20% | |
Other | 20% |
Frequently Asked Questions regarding CWT
What is CWT address?
CWT location is at 701 Carlson Pkwy
Who is the CEO of CWT?
CWT CEO is Michelle Frymire, their score by employees is 64
What is CWT eNPS?
The eNPS for CWT is -14
What is the salary for Sales Engineer in CWT?
Sales Engineer average salary in the US is 78k
What are the salaries in the Finance in CWT?
The average salaries for Finance in CWT is 89k
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