CWT Employee Reviews
Out of 119 CWT employee reviews, 65% were positive. The remaining 35% were constructive reviews with the goal of helping CWT improve their work culture. The Sales team, with 79% positive reviews, reports the best experience at CWT compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 38% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
My immediate supervisor is fantastic. Any higher than that and they don't care about you as a person you're just a number. All that matters to anyone higher is the bottom line, how much money the company is going to make not how the employee is treated.
They're trying to improve over the disastrous previous executive management's disregard towards the employees
They stay out of the way
Not much they go overboard to micromanage
very good leadership, highly recommended
What does the leadership team need to get better at?
Listen to the people who do the actual job. We're being managed into the ground by people who, for the most part, have no true experience in the travel industry, but who "manage"
Review from Operations Dept
Train new people better, not quicker, and treat the loyal agents as what they are - the biggest asset you have and the most important building block that keeps you up and running.
Understand the need for increased internal resources so EVERY department can effectively service the client
Communication, equal treatment for all teams, put their own people first?
Review from Operations Dept
Tech issues are killing the company. Start from scratch.
What is the best part about your compensation package?
Health, dental and vision insurance
Review from Sales Dept
It's all even equal across the board I'd say
taking surveys just to find vacation info
Company match to stock options
Review from Operations Dept
I get a 10% bonus for working certain account, and get to work from home. Even before Covid!
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Knowing there a people who have threatened to leave the company just to get what they want has led to situations where there are agents who make more than their managers; and most managers are severely underpaid in comparison to other travel companies. Workload too high for the pay.
Pay increase and/or manageable workloads
Constant overtime, the workload and no support
Review from Operations Dept
to be paid a living wage, what same or better than someone hired today, free medical for employee
For the amount of work experience and number of years with this company i should he making more money. No incentives or bonus pay.
What are some of the best things about your team?
Undying loyalty and lots of knowledge
Review from Operations Dept
Everyone is willing to help each other out
Review from Sales Dept
Dedication to client satisfaction/retention regardless the roadblocks CWT historically has put in place
The team itself. People I work with.travel agents. They have such amazing and unused potential
Review from Operations Dept
Teammates are the best and deserve to be treated better than they are .
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of CWT yet.
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What is most positive about the culture and environment at your company?
Co workers seem friendly in most instances
only people , slogans and global messages are far from reality
I really dont know anything else
There is nothing positive about the culture at CWT. They strive to use countless types of matrices to score you on a monthly basis and will always find something to fault you with
employee empathy and security- very good
What needs to change to make the company culture better?
Put the slogans to life. Start working with them, not only repeat at every occasion
Review from Operations Dept
An upper management that values the experience of it's employees, cheaper is not better.
Review from Customer Support Dept
What did you like most about the interview process?
It all sounded good and like I could apply my preexisting knowledge
They don't tie a person up with many questions they're straight into the point when interviewing
Review from Sales Dept
It was really easy one
Review from Operations Dept
there was some many benefits presented but unfortunately not really as beneficial as explained
Sabre testing part quiz on all areas of the GDS
What would you improve about your company's interview process?
Less red tape. Layers and layers of management to do a simple task
Review from Sales Dept
What makes you most happy at work?
The people we help on a daily basis
Working from home, flex time
I can cover my bills just about
Pleasing a client or helping them out with a dilemma
to be part of an amazing team
What's going wrong and how can it be improved?
Understaffed, no hands to do the job, enormous amount of agents with burnout
Review from Operations Dept
Bwtter management, learn from companies who value their employees
Lack of employee appreciation from the top
rebuild your work force, so many employees quit and they are not replaced, they just ask those that stay to work more for less pay and hours.
Review from Customer Support Dept
Sending off work to off shore Costa Rica and Manila. Cheap labor poor customer service and product knowledge. Lack of communication skills and unable to think outside the box
Review from Sales Dept
What do you like best about your company?
There aren't any Outlook reviews of CWT yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of CWT yet.
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