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A continuous series of bad decision after bad decision.
What makes you most happy at work?
The people we help on a daily basis
What did you like most about the interview process?
It all sounded good and like I could apply my preexisting knowledge
What does the leadership team need to get better at?
Train new people better, not quicker, and treat the loyal agents as what they are - the biggest asset you have and the most important building block that keeps you up and running.
Why do you feel undervalued and what would make you feel better about your compensation?
Knowing there a people who have threatened to leave the company just to get what they want has led to situations where there are agents who make more than their managers; and most managers are severely underpaid in comparison to other travel companies. Workload too high for the pay.
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