Castlebranch Employee Reviews
Out of 32 Castlebranch employee reviews, 21% were positive. The remaining 79% were constructive reviews with the goal of helping Castlebranch improve their work culture. The Customer Support team, with 30% positive reviews, reports the best experience at Castlebranch compared to all other departments at the company.
What does the leadership team need to get better at?
Focus - they are too scattered. Respect - pay your people.
Learn to lead the company
Review from Customer Support Dept
Make decisions based on feedback from the team rather than "gut feeling." Implement market driven research rather than reacting to client whim. Pay your employees. Stop being petty when people leave. Research and plan projects before diving in and then abandoning them due to lack of upfront research
Why do you feel undervalued and what would make you feel better about your compensation?
Actually getting paid fairly would be a nice start
They will have a meeting and tell you everything you are doing wrong, if you advocate for the student you are dismissed
Review from Customer Support Dept
They have not paid for services rendered.
minimum pay with outrageous tier goals
Review from Customer Support Dept
Pay closer to market rate. Put formal career planning in place. Stop threatening people who leave to try to get paid closer to market rate.
What do your coworkers need to improve and how could you work together better?
Respond to communication in a timely manner. Allow people to have dissident opinions, especially if they are for the good of the company.
Coworkers are good but company has overall bad culture and worse leaders
Review from Customer Support Dept
What needs to change to make the company culture better?
Stop with the pizza parties and use that money to pay employees
Clear direction and focus needed. Respect for employees and contractors, payment on time.
A culture of fear had made the environment incredibly stressful. Need to get back to the culture of mentoring and experimentation that used to make it a vibrant place to work.
What would you improve about your company's interview process?
Have HR knowledgeable people conducting interviews or part of them, instead of the girl who's only job has been at Castle Branch since she graduated from the community college across the street.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Mostly it's the incompetent higher ups.
Respect people and pay people.
Terrible culture and leaders. All good people have left or leaving
Review from Customer Support Dept
Pay people. Stop threatening people who try to leave and better their situations. Stop over burdening employees due to leadership's poor planning
What would you most like to see improved at your company?
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