Out of 32 Castlebranch employee reviews, 21% were positive. The remaining 79% were constructive reviews with the goal of helping Castlebranch improve their work culture. The Customer Support team, with 30% positive reviews, reports the best experience at Castlebranch compared to all other departments at the company.
Review from Customer Support Dept
If you are straight out of high school or college and this is your first job, your team leaders will have the same maturity level and professional level as you. It's like a pajama party.
Review from Customer Support Dept
Focus - they are too scattered. Respect - pay your people.
Learn to lead the company
Review from Customer Support Dept
Make decisions based on feedback from the team rather than "gut feeling." Implement market driven research rather than reacting to client whim. Pay your employees. Stop being petty when people leave. Research and plan projects before diving in and then abandoning them due to lack of upfront research
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Actually getting paid fairly would be a nice start
They will have a meeting and tell you everything you are doing wrong, if you advocate for the student you are dismissed
Review from Customer Support Dept
They have not paid for services rendered.
minimum pay with outrageous tier goals
Review from Customer Support Dept
Pay closer to market rate. Put formal career planning in place. Stop threatening people who leave to try to get paid closer to market rate.
Many of the ones that really cared have left the company. Some are still here and are a joy to work with.
Despite lack of leadership the boots on the ground employees pull together to get stuff done.
TEAM data entry. Pods stick together, help each other, etc.
Review from Customer Support Dept
Respond to communication in a timely manner. Allow people to have dissident opinions, especially if they are for the good of the company.
Coworkers are good but company has overall bad culture and worse leaders
Review from Customer Support Dept
It sounds good, just not implemented properly.
Review from Customer Support Dept
Stop with the pizza parties and use that money to pay employees
Clear direction and focus needed. Respect for employees and contractors, payment on time.
A culture of fear had made the environment incredibly stressful. Need to get back to the culture of mentoring and experimentation that used to make it a vibrant place to work.
I met with the company owners. It gave things a real, average, down to earth feel. Owners are no longer on site and I beige that is a big part of the company's culture decline.
Have HR knowledgeable people conducting interviews or part of them, instead of the girl who's only job has been at Castle Branch since she graduated from the community college across the street.
Review from Customer Support Dept
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Mostly it's the incompetent higher ups.
Respect people and pay people.
Terrible culture and leaders. All good people have left or leaving
Review from Customer Support Dept
Pay people. Stop threatening people who try to leave and better their situations. Stop over burdening employees due to leadership's poor planning
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