Castlebranch Employee Reviews | Comparably
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EMPLOYEE
PARTICIPANTS
18
TOTAL
RATINGS
251

Castlebranch Employee Reviews

Out of 32 Castlebranch employee reviews, 21% were positive. The remaining 79% were constructive reviews with the goal of helping Castlebranch improve their work culture. The Customer Support team, with 30% positive reviews, reports the best experience at Castlebranch compared to all other departments at the company.

What do you like best about the leadership team?

Leadership Reviews

If you are straight out of high school or college and this is your first job, your team leaders will have the same maturity level and professional level as you. It's like a pajama party.

Review from Customer Support Dept

What does the leadership team need to get better at?

Leadership Reviews

Focus - they are too scattered. Respect - pay your people.

Learn to lead the company

Review from Customer Support Dept

Make decisions based on feedback from the team rather than "gut feeling." Implement market driven research rather than reacting to client whim. Pay your employees. Stop being petty when people leave. Research and plan projects before diving in and then abandoning them due to lack of upfront research

What is the best part about your compensation package?

Compensation Reviews

There aren't any Compensation reviews of Castlebranch yet.
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Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

Actually getting paid fairly would be a nice start

They will have a meeting and tell you everything you are doing wrong, if you advocate for the student you are dismissed

Review from Customer Support Dept

They have not paid for services rendered.

minimum pay with outrageous tier goals

Review from Customer Support Dept

Pay closer to market rate. Put formal career planning in place. Stop threatening people who leave to try to get paid closer to market rate.

What are some of the best things about your team?

Team Reviews

Many of the ones that really cared have left the company. Some are still here and are a joy to work with.

Despite lack of leadership the boots on the ground employees pull together to get stuff done.

TEAM data entry. Pods stick together, help each other, etc.

Review from Customer Support Dept

What do your coworkers need to improve and how could you work together better?

Team Reviews

Respond to communication in a timely manner. Allow people to have dissident opinions, especially if they are for the good of the company.

Coworkers are good but company has overall bad culture and worse leaders

Review from Customer Support Dept

What is most positive about the culture and environment at your company?

Environment Reviews

It sounds good, just not implemented properly.

Review from Customer Support Dept

What needs to change to make the company culture better?

Environment Reviews

Stop with the pizza parties and use that money to pay employees

Clear direction and focus needed. Respect for employees and contractors, payment on time.

A culture of fear had made the environment incredibly stressful. Need to get back to the culture of mentoring and experimentation that used to make it a vibrant place to work.

What did you like most about the interview process?

Interviews Reviews

I met with the company owners. It gave things a real, average, down to earth feel. Owners are no longer on site and I beige that is a big part of the company's culture decline.

What would you improve about your company's interview process?

Interviews Reviews

Have HR knowledgeable people conducting interviews or part of them, instead of the girl who's only job has been at Castle Branch since she graduated from the community college across the street.

Review from Customer Support Dept

What makes you most happy at work?

Outlook Reviews

There aren't any Outlook reviews of Castlebranch yet.
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What's going wrong and how can it be improved?

Outlook Reviews

Mostly it's the incompetent higher ups.

Respect people and pay people.

Terrible culture and leaders. All good people have left or leaving

Review from Customer Support Dept

Pay people. Stop threatening people who try to leave and better their situations. Stop over burdening employees due to leadership's poor planning

What do you like best about your company?

Outlook Reviews

There aren't any Outlook reviews of Castlebranch yet.
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What would you most like to see improved at your company?

Outlook Reviews

There aren't any Outlook reviews of Castlebranch yet.
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Review Sentiment at Castlebranch

21
21%
79
79%
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