CBC FAQs

CBC Gem is available for free as an App for iOS, tvOS, and Android phones and tablets.

Plus, we are happy to announce the release of native CBC Gem apps for Android TV and Fire TV.

Gem is also accessible on PC or Mac via web browser at gem.cbc.ca

If you wish to stream our content to your television, this can be achieved via Apple AirPlay or Google Chromecast.

Android

The CBC Gem app for Android is intended for touchscreen Android phones and tablets running Android 4.4.4 and above.

The app will not work properly if loaded onto an unsupported device (Android box, Smart TV, Chromebook, Android TV, Fire TV)

You can also access CBC Gem from the your Android device's web browser (preferably Chrome or Firefox) by visiting gem.cbc.ca, but we highly recommend installing the CBC Gem app from the Google Play Store as it will provide you with a smoother, more stable viewing experience.

Android TV

Our newly released CBC Gem app for Android TV is intended for devices running version 6 or higher of the Android TV operating system. These devices include the NVIDIA Shield, Sony Bravia, and Sharp AQUOS smart tvs.

Fire TV

Our newly released CBC Gem app for Fire TV is intended for use on the Amazon Fire TV stick, or on Fire TV-enabled Toshiba Smart TVs.

You can also access CBC Gem from the Fire TV's Silk web browser, or Firefox by visiting gem.cbc.ca, but we highly recommend installing the CBC Gem app as it will provide you with a smoother, more stable viewing experience.

iOS

The CBC Gem app for iOS is intended for iPhone, iPad or iPod touch running iOS 10 or above.

You can still access CBC Gem from the Safari web browser by visiting gem.cbc.ca, but we highly recommend installing the CBC Gem app from the Apple App Store as it will provide you with a smoother, more stable viewing experience.

Apple TV

The CBC Gem app for tvOS is intended for Apple TV (4th gen +) running iOS 12 or above.

The CBC Gem app is not available on older generation Apple TVs (silver remote) which do not have access to the Apple TV App Store. However, you can still AirPlay our content from an iPhone, iPad or the Safari Browser on a Mac with some limitations.

You can find more information on AirPlay here.

Chromecast

We only support the round Chromecast and Chromecast Ultra plug-in devices.

If you have the older Chromecast stick or Chromecast (Google Cast) built into your Smart TV or Android TV, you may experience issues casting our content.

Not supported

here

Supported

You can find more information on Chromecast here.

Web Browser

We currently support the following browsers on Windows and Mac

Chrome 49+

Safari 10+

Microsoft Edge 42+ We currently don't support Internet Explorer

Firefox 47 +

It is highly recommended that you ensure your browser is updated to the latest version as you may encounter occasional streaming issues on older browsers.

If you are experiencing streaming issues on Windows, please ensure that you do not have any outstanding updates which need to be installed on your device.

Please note that we do not support the use of Ad-blockers or VPNs.

You may experience login or video playback issues if you have any of these applied to your browser/device. If you are experiencing any issues, try temporarily disabling these services to see if the issue persists.

Also, please be aware that certain anti-virus suites can interfere with our site. If you are experiencing login, premium subscription sign-up, or streaming issues, you may want to temporarily turn off your anti-virus software to see if this clears up the issue.

You may also experience streaming issues while accessing Gem via web browser on non-supported devices such as Smart TVs, Android boxes, Linux or Chrome OS.

Chrome OS Devices

The CBC Gem app is not supported on Chrome OS.

Although you may be able to load the CBC Gem app onto your Chromebook or Pixelbook via the Google Play store, you will experience issues using the app.

The Gem app is intended for touchscreen devices such as Android phones and tablets.

Your best option for accessing Gem on your device would be via the Chrome browser at gem.cbc.ca.

Smart TVs

The CBC Gem app is supported on Smart TVs running version 6 or higher of the Android TV operating system (Sony Bravia and Sharp AQUOS), or Fire TV enabled Toshiba televisions.

Although the CBC Gem app is not available on Samsung Smart TVs, some newer Samsung Smart TV models from 2018 and 2019, now support Apple Airplay 2.

This means you would be able to stream content from our iPhone or iPad app directly to your television.

You can read more about AirPlay on Samsung Smart TVs and which models are supported

Roku

The CBC Gem app is currently not supported on Roku.

Data has long helped us make informed decisions about creating better products. We are always looking for your feedback, asking what resonates with you so we can do our jobs better.

In some cases, like if you register for one of our newsletters, you share your information with us. But the vast majority of the data we collect bears no indicator of who you are, personally.

In part, we collect the data to improve your experience on the site. For example, we want to be able to show you local headlines and weather reports tailored to where you live when you visit our website. To do that, we need to remember pieces of information about you which we collect via cookies, small text files that act as your browser’s memory.

Cookies can tell us the following:

What CBC digital products you use (websites or apps) and how often.

How often you’ve seen certain ads.

What written, video and audio content you read, listen to and watch.

How you navigate our sites (what you click, what you share).

Your location.

What kind of device you use, what browser you use and your IP address.

The CBC will also use cookie data to allow us to match ads with our readers’ interests. Again, this data will not identify you individually but rather as part of a larger group. You can find more detailed information about cookies on CBC.ca in this FAQ.

Managing your data

Of course, you also have options in what you share. You can disable cookies in your browser of choice or download a cookie blocker.

If you do so, some sections of the site may not be visible or function. For example, installing a cookie blocker might also result in features including audio and video, your location, search features, registration, sign-in and commenting being blocked.

If you do decide to use a cookie blocker, please consider whitelisting or allowing exceptions for chartbeat, adobe, viafoura, and scorecardresearch so that we continue to receive useful aggregated information about how our audience is using our sites.

You can find more detailed information about cookies, tracking in our privacy policy and our terms of use.

You cannot currently clear your Recently Watched list.

How do I access CBC News Network on Gem?

For $4.99 a month (with the first month free of charge for new subscribers), Canadians can upgrade their free CBC Gem accounts to Premiumin order to enjoy these additional features:

Watch current and past seasons of favourite shows on demand (ad free on-demand shows)

Live stream CBC News Network 24/7

Please note that all live streams on Gem will still contain ads as they are essentially mirrors of what is being broadcast on television.

I already have access to CBC News Network through my television service provider. Can I access News Network on Gem using this account?

No. The CBCGem streaming service is not affiliated with any cable or satellite content providers.

The fees you are paying for your cable subscription do not go towards the Gem service.

We are running our service independently so we can offer Canadians direct access to our content without having to go through third-party companies.

Why do I have to pay extra to get access to CBC News Network? Don't my taxes pay for this channel?

CBC News Network was created on a paid broadcast model it is supported financially through cable and satellite subscription fees and advertisements, and does not receive public funding.

There is consequently a streaming subscription fee on Gem which mirrors the broadcast subscription fee.

If you already have CBC News Network as part of a cable or satellite package, you can use your providers' digital sites and/or apps to access the channel at no additional cost through their on demand digital services. You will need to input your cable/satellite subscription number to do this.

No. Due to rights issues and licensing agreements, much of our content is geofenced, including that content which appears on watch.cbc.ca and the CBC Gem app. This means that it is only accessible to those within Canada.

You can, however, listen to our radio content at cbc.ca/listen and watch The National at http://www.cbc.ca/news/thenational or https://www.youtube.com/user/CBCTheNational without any restrictions.

Check to make sure you have entered the correct email and password before trying to sign in again. You may need to select "Try Again" to verify or update this information. If you still cannot sign in, reset your password.

No. CBC does not provide the ability to delete your online account. All content that our community members submit becomes part of an ongoing archive. For more information, see our full Terms of Use.

It is important to remember that CBC may reproduce user submissions on CBC platforms and even in our news stories. We ask all our community members to keep this in mind and review any submissions carefully before posting content to CBC online community spaces.

'Recently Watched' is a list of titles you’ve watched within the past 30 days. We remember the last 20 episodes you’ve watched.

Please note - we only support the round Chromecast and Chromecast Ultra plug-in devices.

If you have the older Chromecast stick or Chromecast (Google Cast) built into your Smart TV or Android TV, you may experience issues casting our content.

Not supported

Supported

** If you're experiencing an issue where casting is only playing an audio track and no video, please try playing the stream you wish to view first and then select the cast option **

If you want to use a Chromecast device to stream video from the CBC Gem app to your TV

1. Launch the CBC Gem app on your phone or tablet

2. Tap the Chromecast icon located on the top right corner of the screen and select your Chromecast device.

3. Once the app has successfully connected with your Chromecast, your television will display the words 'Ready to Cast'.

4. Press play on any of our content, and the video will start casting to your television screen. You can play, pause, navigate video, enable closed captioning and described video (if available) directly from the CBC Gem app.

5. To disconnect from Chromecast, simply tap on the Chromecast icon on the top right corner of the screen and select Disconnect.

If you want to use a Chromecast device to stream video from a PC to your TV

Please note - Only the Google Chrome desktop browser supports the casting functionality.

1. Launch the Google Chrome Browser on your PC and head over to gem.cbc.ca

2. Select the content you wish to view. Once you have launched the video player, click on the Chromecast icon located on the bottom right corner of the player and then select your Chromecast device.

3. Once the player has successfully connected with your Chromecast, your television will display the words 'Ready to Cast'.

4. Click play on the video player, and the video will start casting to your television screen.A new navigation bar will appear on the bottom of the webpage.

From here you can play, pause, navigate video, enable closed captioning and described video (if available).

5. To disconnect from Chromecast, click on the Chromecast icon on the right side of this navigation bar and select Stop.

You can watch and re-watch many of your favourite CBC TV shows at watch.cbc.ca, and stream live broadcasts of certain programs (like The National). This site also hosts a great deal of our original digital content, which is available exclusively online!

You can stream much of our televised content on your mobile device by downloading the CBC TV app, which can be found in the AppleApp Store or with Google Play.

Some of our content is available on YouTube through our CBC TV channel at https://www.youtube.com/user/CBCtv. We have several other You Tube channels dedicated to our content, which you can check out here.

For sports streams and clips, please go to cbc.ca/sports.

National and local news video clips can be accessed at cbc.ca/player.

CBC Kids shows can be streamed at cbc.ca/kidscbc2/watch.

Curated archived material can be found at cbc.ca/archives.

You can watch live broadcasts of The National on CBC Gem as well as the previous day's episode on demand.

Please note The National does not air on Saturdays and therefore there will not be a new video on demand episode available on Sundays.

Video on Demand

The video on demand episode can be found under The National on the CBC Gem website or on the CBC Gem app by searching for 'The National'. No sign-in is required to view this stream.

The episode is posted nightly around 1:30 am EST.

Posted episodes will remain online for a period of 48 hrs.

Once again, please note The National does not air on Saturdays.

Live

You can also watch The National as it airs via our regional live television streams at gem.cbc.ca/live or under the LIVE TV section of the CBC Gem app.

Without signing in, you will have access to the Ottawa live stream. If you are signed in with a free or premium account, you will have access to live streams from 14 regions across Canada.

As well, you can watch a standalone live stream at 9 p.m. EST on the CBC Gem website or under UPCOMING in the LIVE TV section of the CBC Gem app. No sign in is required to view this stream.

The Premium Membership is $4.99 per month (plus applicable taxes) and is available for purchase through the App Store, Google Play Store, and online at cbc.ca/watch. New subscribers receive a free, one month trial. You will be charged each month by your subscription provider (Apple, Google, CBC). You can cancel anytime.

You can learn more about CBC Gem here

CBC Gem is the new name for CBC’s previously existing streaming service (previously known as the CBC TV app and cbc.ca/watch). Existing users of the CBC TV app will continue to have the same access to CBC content through the updated CBC Gem service via updates to their existing apps and via the cbcgem.ca website.

CBC Gem is available for free as an App for iOS, tvOS, Fire TV, Android TV, and Android phones and tablets.

Gem is also accessible online at gem.cbc.ca

If you wish to stream our content to your television, this can be achieved via Apple AirPlay or Google Chromecast.

A premium membership is also available for $4.99 per month, which provides access to a live stream of CBC News Network and ad-free video on demand content. All children’s programming is always provided ad-free within CBC Gem. Live streams will always contain ads as they are essentially a mirror of what is being broadcast on television.

CBC Gem is exclusive to Canada. All content is available with Closed Captioning, and Described Video is available for most on-demand content.

There are several ways you can access content on Gem:

1. Unauthenticated:

Without signing in to Gem you can:

Watch full episodes on demand (ad supported)

Live stream CBC TV (Ottawa)

Ad-free children’s programming

2. CBC Member:

With a free Gem membership (registration required) you can:

Watch current and past seasons of favourite shows on demand (ad supported)

Live stream CBC TV, including access to all 14 local channels from across the country and their news broadcasts

Resume watching programs on any supported device

Ad-free children’s programming

3. CBC Member - Premium:

For $4.99 a month (with the first month free of charge), Canadians can upgrade their viewing experience to enjoy these additional features:

Watch current and past seasons of favourite shows on demand (ad free)

Live stream CBC News Network 24/7

Please note that all live streams will still contain ads as they are essentially mirrors of what is being broadcast on television.

All Canadians have access to the same, basic level of service that we currently offer through conventional television without ever having to sign in.

Authenticated and paid subscribers have access to new features above and beyond what’s already offered and access to the full CBC on demand library.

Your CBC Premium subscription will automatically renew each month. Once you cancel, you can enjoy Premium access until the end of your current billing period. You can cancel your membership any time by visiting the My Account page in the CBC Gem app or on the CBC Gem website

After your subscription has ended, your profile will still allow you access to our entire video on demand library with the exception that it will now be ad supported.

You will also have access to live television broadcast streams from 14 regions across Canada, however you will no longer have access to CBC News Network.

Cancelling via the Gem website

Cancelling via the Gem app for iOS

Cancelling via the Gem app for Apple TV

Cancelling via the Gem app for Android

Difficultiescancelling your subscription from out outside Canada

Cancelling via the Gem website

If you have set up your Premium subscription using a VISA or MasterCard you can simply cancel your subscription by visiting http://gem.cbc.ca and following the instructions below

Step 1- Click on theLog Inbutton on the top right corner of the screen

[email protected]

Step 2- Enter your email address associated with your Premium Gem subscription into the email field. Then enter your password into the password field.

Once you have done this, click theLog Inbutton

Step 3- Now that you are logged in, click on your name located on the top right corner of the page.

Step 4 - Clicking on your name will present you with some new text. Click on the wordsMy Account.This will take you to a new page.

Step 5- Near the bottom of the page, you will see a red button that saysCancel Premium. Click on this button

Step 6- You will now be asked to confirm your cancellation.

Step 7- Once you have confirmed your cancellation, you will still have access to your premium features until the end of your current billing period.

Cancelling via the Gem app for iOS

If you have set up your Premium subscription via iTunes using our iOS or tvOS apps. you can simply cancel your subscription from the CBC Gem app on iPhone or iPad.

* If you have the iTunes store installed on your mobile device, you can click here and skip to step 3.

https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/manageSubscriptions

Step 1 - While in the CBC Gem app, open the menu located on the top left corner of the screen.

Step 2 -Assuming you are signed in, tap onMy Account

Step 3- From there, tap onManage Subscription.This will take you to your Apple Subscriptions page.

Step 4- From this page tap on the CBC Gem app logo.

Step 5- Now tap onCancel Subscription

Step 6- Lastly, you need to confirm your cancellation

Once you have confirmed cancellation, the monthly recurring subscription will be terminated. You will still have access to the service until your subscription end date.

Note - You will not be able to access the CBC Gem app from outside of Canada.

If you require assistance cancelling your Premium subscription while you are out of the country, please contact us via this form or at [email protected].

Cancelling via the Gem app for Apple TV

If you have set up your Premium subscription via iTunes using our iOS or tvOS apps. you can simply cancel your subscription from the CBC Gem app on Apple TV.

Step 1- SelectSettingsfrom the menu

Step 2- In theSettingsmenu, selectAccounts

Step 3- In theAccountsmenu, selectManage Subscriptions.

This will take you to your Apple Subscriptions page.

Step 4- From here, select theCBC Gemunder theActiveheader.

Step 5- Now clickCancel Subscriptionas shown in the image below.

Step 6- Lastly, you need to confirm your cancellation

Cancelling via the Gem app for Android

If you have set up your Premium subscription via Google Pay using our Android apps. you can simply cancel your subscription from the CBC Gem app on your Android device.

For further information on cancelling your subscription, visit Google Pay Support here: https://support.google.com/payments/answer/6220303?hl=en

Step 1 - While in the CBC Gem app, open the menu located on the top left corner of the screen.

Step 2- Assuming you are signed in, tap onMy Account

Step 3- From there, tap onManage Subscription.This will take you to your Android Subscriptions page.

Step 4- This will bring up theSubscriptionspage on your Android device. LocateCBC Gemon this page and tap on it.

Step 5- This will take you to theManage Subscriptionpage. From here tap on the wordsCancel Subscriptionlocated on the bottom of the page.

Step 6- Confirm your cancellation by clicking onCancel Subscription

Once you have confirmed cancellation, the monthly recurring subscription will be terminated. You will still have access to the service until your subscription end date.

Difficultiescancelling your subscription from out outside Canada

You will not be able to access the CBC Gem website or Gem app from outside of Canada.

If you require assistance cancelling your Premium subscription while you are out of the country, please contact us via this form or at .

You can adjust the quality and bandwidth usage by using the HD button located on the player. This option is currently only available with Chrome and Firefox browsers.

The maximum stream quality available is:

Live TV: 720p @ 3.1 Mbps

Mobile: 720p @ 2.8 Mbps

Desktop: 720p @ 3.5 Mbps

Apple TV: 720p @ 3.5 Mbps

How do I turn Closed Captions on and off?

When Closed Captioning is available, the CC button is available in the video player control rack (bottom right of player screen). Clicking the CC button allows users to enable / disable closed captioning.

How do I turn Described Video on and off?

When Described VIdeo is available, a DV button is available in the video player control rack (bottom right of the player screen). Clicking the DV button allows users to enable / disable Described Video.

Note: There is no Described Video on live streams.

Can I control the video player with my keyboard?

You can interact using your keyboard when the player is in focus.

Can I control the video player with my screen reader?

Some screen reader users will need to enable pass-through mode (ie. turn off virtual cursor/buffer) in order to interact with the player controls when the player is in focus:.

JAWS users: Insert + Z

NVDA users: Caps Lock + spacebar

VoiceOver users: available by default

Screen Reader Actions

Key

Action

NVDA

JAWS

Space/Enter

Pause/Play video playback

Yes

Yes

C

Turn on/off Closed Captioning

Yes

Yes

D

Turn on/off Described Video

Yes

Yes

M

Mute/Unmute video volume

Yes

Yes

Up and Down arrows

Increase and decrease volume by 10\%

Yes

Yes

F

Enter or exit full screen

Yes

No

Right and Left arrows

Seek forward or backward by 5 seconds

Yes

Yes

0 thru 9

Fast seek to x\% of the video

Yes

No

How do I report Closed Caption issues?

Please visit cbc.ca/help to report closed caption issues.

How do I report accessibility issues?

For feedback specific to audience members with disabilities in accessing CBC digital content, complete the Accessibility Feedback Form.

What is CBC’s policy on accessibility?

CBC’s goal for digital content is to meet the Web Content Accessibility Guidelines 2.0 AA (WCAG 2.0 AA), an internationally accepted standard developed by the World Wide Web Consortium (W3C). Learn more about CBC’s commitment to accessibility by visiting cbc.ca/accessibility

Computers

CBC.ca videos should work on the following browsers:

Chrome 61+ desktop (Windows or Mac OS)

Safari 10+ desktop (Mac OS only)

Firefox 56+ desktop (Windows or Mac OS)

JavaScript must be enabled to play videos on cbc.ca, you can visit supportdetails.com to verify that JavaScript is enabled in your browser.

In some browsers, Adobe Flash is required to watch cbc.ca videos on the desktop. To ensure the best experience, using one of the supported browsers mentioned above please check that you have the latest version of Adobe Flash player enabled by either:

Visiting supportdetails.com which will give you all details about your browser and plugin data, or

Visiting www.adobe.com/software/flash/about to see if Flash is enabled - look for the box that says Version Information.

Mobile Devices

CBC.ca videos should work on the following mobile devices:

iPhone iOS 9, 10,11

iPad iOS 9, 10, 11

Android 5.0 - 5.1.1 (via Nexus 7 and 9 tablets)

Android 6.0 (via Nexus 6 phone)

Android 7.0 (via Samsung Galaxy S8 phone)

JavaScript must be enabled to play videos on cbc.ca, you can visit supportdetails.com to verify that JavaScript is enabled in your browser.

Full episode written transcripts are available for the CBC Radio One programs, The Current and As It Happens.

In addition, CBC offers transcripts for select podcasts, including:

Missing & Murdered: Finding Cleo

The Secret Life of Canada

Tai Asks Why

Uncover: Escaping NXIVM

Audio, video and written transcripts of CBC News and current affairs programs can be purchased from Cision, a media monitoring company.

Audio, video, and written transcripts of CBC News and current affairs programs broadcast in the last 90 days can be purchased from Cision, a media monitoring company.

When contacting Cision with a tape or transcript request, be sure to have ready the name of the program, the date, time and subject. There is a fee for this service and it is recommended to ask for an estimate of the cost before ordering. Videos are only available for personal use; no public display is permitted.

Web Site: http://www.cision.ca/resources/consumer-recordings/

Note that videos are generally not available from Cision for documentary programs.

Free, written transcripts are available for full episodes of the CBC Radio One programs, As it Happens and The Current.

If the content is older than 30 days, please use this form to request to purchase a license for the content in question.

The quickest and easiest way to find content on cbc.ca/watch or the CBC TV app is by performing a search.

On the top right corner of the screen, click on the magnifying glass icon and type the name of the program you wish to find into the field that appears.

If the content is available for streaming you will be presented with a result.

the CBC Gem website

If you are having any difficulties finding content using the search functionality, you can alternately try by navigating through the site/app.

Once you are on, click on the Shows, Documentaries, or Kids links at the top of the page. On the CBC TV app you will find these links located under the app menu on the top left corner of your screen.

Now, click on the 'All' link located under the main banner. On the CBC TV app you may need to scroll the navigation bar to the left to access ‘All’

gem.cbc.ca

CBC Gem app

Here you will find a list of shows alphabetically sorted for your convenience.

We've listened to viewer feedback and have updated our CBC Gem home screen to provide you with a cleaner, more intuitive streaming experience.

This update affects all of our supported platforms.

All other aspects of the Gem experience have remained untouched. Aside from the home screen refresh, you will still be able to stream our content in the same manner you have become used to.

here

The new home screen is less cluttered, and contains curated sections highlighting even more of the great Gem content you have already come to enjoy.

Live content is even easier to access from the new home screen.

Our 14 regional live streams, exclusive news and sports events, and CBC News Network (for our Premium subscribers) are front and centre once you have launched Gem on your preferred platform.

For our free and premium subscribers, the Recently Watched section is still available to you. You will now find it a few rows down from where it used to be.

Our on demand content is also easier to access. Scroll through our curated sections to discover great Documentaries, Kids content, Featured Films and more. Or select See More in any section to jump to that category page.

We hope you enjoy the change.

For more information about the update click here

If you have any questions or comments, please feel free to let us know.

You can contact us, or by following this link. https://cbchelp.cbc.ca/hc/en-ca/requests/new

On the CBC TV app, tap the menu then tap LIVE to start streaming. On the website, select LIVE from the top navigation bar. Select the CBC TV channel or live event that you’d like to watch. You will need to sign in with your free CBC account to stream local CBC TV channels.

Our system was created in accordance with Canada's privacy laws which do not include a right for erasure, and requests for permanent account deletion are uncommon.

We would like to remind you that your account allows you to access multiple services, including commenting, newsletters and contests on cbc.ca, as well as features and content on CBC Gem, which you will no longer be able to make use of once your account is deleted.

If you would like to go ahead with an account deletion please send a message to [email protected] and we will proceed with your request. Your account will first be deactivated, it will then be permanently deleted from our systems within 90 days of deactivation. This deactivation period is to prevent fraud and recover your account if you change your mind.

Once your account is permanently deleted, other users will be prevented from seeing any posts or comments you may have made on cbc.ca, though it may be possible that some of your posts and related information will remain available through online searches for a certain period of time through cache function, internet archives, etc. We unfortunately have no control over this. Also, once your account is permanently deleted there will be no way to recover it, and so you will be required to create a new one if you change your mind.

We thank you for being a CBC member and we hope you will continue to enjoy the wide variety of content still available without a CBC user account.

To avoid buffering / streaming issues, please ensure you have a minimum of 5 Mbps of bandwidth. You can check your system at fast.com.

You can also help create a smoother stream by taking the following steps:

1. Close any programs on your device that are running in the background while you stream CBC video;

2. Create a larger buffer by pausing the program for a few seconds;

3. Try disabling hardware acceleration.

If, after you have gone through the steps above and have confirmed you have adequate bandwidth, you continue to experience buffering issues while watching a show, please contact us.

The National airs Sunday to Friday on CBC TV and CBC News Network. But there are several ways you can watch The National on your computer or mobile device.

You can access a live stream of The National at watch.cbc.ca at 9 p.m. EST. Navigate to watch.cbc.ca/live to see current and upcoming streams.

You can also stream The National from cbc.ca/thenational. Please note that episodes of The National which appear on this site are posted only after initial TV broadcast and will remain online for a period of 24 hrs. Again, there is no Saturday broadcast.

You can now watch The National on YouTube, and access past episodes. Visit The National’s YouTube page to see episodes, popular segments, and more.

The CBC News app is an excellent option for people who wish to have it all in one place. With it, you can read the latest regional, national, and international news, and stream The National each night. Simply search for “The National” using the app’s search function, and scroll until you find the latest episode. Find the CBC News app in the AppleApp Store and with Google Play.

Closed Captions

Many full programs are closed captioned. When the show starts playing (after any advertisements) look for the CC button inthe player controls to activate the captions.

Some types of content are not yet available with closed captioning, including most short form content, such as web-first, time sensitive news clips. Also, clips taken from full programs lose their captions in the editing process. For example, The National as a full program has captioning, but individual stories taken from the broadcast do not.

We understand that closed captioning is important to many Canadians and CBC is working hard toward the eventual provision of captions on all new content online.

Described Video

We provide Described Video on some of thecontent found at watch.cbc.ca and in our CBC TV app for iOS and Android. Look for the DV button in the player controls to activate Described Video.

Yes, you can continue watching a show from where you left off on any device. You need to log in to your CBC account to get access to this feature. To continue watching, select the episode you want to watch from your Recently Watched list on any device once you’ve logged in.

Having trouble with your newsletter subscription? Here are some answers to questions our readers ask most frequently. If you have other questions that we haven’t addressed, please contact us through our help desk.

Why am I no longer receiving my newsletters?

There may be several reasons why your newsletter delivery stopped. Let’s start by checking your spam or junk mail folder. Your email provider may have mistakenly identified our newsletter as spam. Select the email and choose the “Not Spam” or “Not Junk” option. To be safe, add our email address to your contacts to ensure our newsletters won’t be filtered to the wrong folder again.

If you’re still not receiving your newsletters, let us know and we’ll do our best to sort out the problem and resume delivery as quickly as possible.

I tried to subscribe to a newsletter but nothing happened

Try logging into your account on our subscriptions page. Select the “Login” button in the top-right hand corner of the page. If you can’t remember your password, select the “Forgot Password” option to reset. Once you’re logged in, you will be able to select the “+” symbol to subscribe to any of the newsletters we offer.

If this still doesn’t work, sign out of your CBC.ca account, clear your browser’s cache and cookies and try signing back in to set your subscription preferences.

How do I unsubscribe from a newsletter?

At the top and bottom of each newsletter, you’ll find an unsubscribe linkthat will allow you to terminate your subscription. Alternatively, you can also log into your account on our subscriptions page. Tap or click the “subscribed” button for the newsletters you’d no longer like to receive.

How do I change the email address where I receive my email newsletters?

Using the email address you used to create your CBC account or sign up for a newsletter, visit our subscriptions page. Select the “Login” button in the top-right hand corner of the page. If you can’t remember your password, select the “Forgot Password” option to reset.

Once you’re logged in, select your avatar in the top right-hand corner, next to the search button. Select “My Profile” and then “Settings”. Type your new email address in the email field. Hit the “Save Changes” button at the bottom of the screen.

How do I make sure that my newsletters don’t appear in my spam/junk folder?

Add our email address to your contacts to ensure our newsletters won’t be filtered to the wrong folder. If your newsletter does end up in your spam folder, select the email and choose the “Not Spam” or “Not Junk” option.

What other newsletters do you offer?

You’ll find a complete list of all of our newsletters -- including news, documentaries, comedy and more -- on our subscription page.

Will my email address be sold to an external company?

No. We fully abide by Canada’s Anti-Spam Legislation (CASL) and we will never sell or share your information.

Are new episodes available at the same time as the television broadcast?

Yes, you can choose to stream CBC TV live on your favourite device or watch on demand. New episodes are available on demand the same day as they air on TV.

Can I watch episodes before they air on TV?

Some full episodes or full seasons will be available to stream before they air on CBC Television. Some series are exclusively available on the CBC TV app and cbc.ca/watch like Top of the Lake Season 1 and Great British Baking Show Season 6.

What is the Play/Sign In symbol that appears on the top of some episodes and the local CBC TV live streams?

When you see an item with the play/sign in symbol, it means that only CBC members can access this content. It’s free to sign up!

Why isn’t a show available anymore?

Some programs and movies are only available for a limited time due to licensing agreements. An example of this is Coronation Street, where the latest episodes are only available for 30 days. Stay up-to-date with series leaving the service by signing up for the CBC TV newsletter. Sign up for the newsletter here

Why can’t I find the show that I’m looking for?

We do not always have the rights to stream a show live or on demand that’s broadcast on CBC. Sometimes we may have the rights to live stream a show or an event but cannot offer this same program on demand.

There are many ways to connect with CBC if you are outside of Canada.

You can listen to Radio 1 and CBC Music at cbc.ca/listen. All channels are available to you, and you can toggle between streams by using the 'change location' button on the page.

If you prefer listening to the radio via CBC Music, you can access a live stream.

Additionally, you can find local news and national news programming on the CBC Player. Viewers of The National will also be able to access the live stream for a short period of time after each episode airs on The National's page and YouTube channel.

Due to rights restrictions, you will be unable to access any of the content found on CBC Gem, which includes popular programming such as Heartland, The Nature of Things and Murdoch Mysteries. Please note that CBC does not have information about when or if such programs will be available to international viewers on Netflix or other television networks.

No. Due to rights issues and licensing agreements, much of our content is geofenced, including that content which appears on gem.cbc.ca and the CBC Gem app. This means that it is only accessible to those within Canada.

You can, however, listen to our radio content at cbc.ca/listen and watch The National on their show page or on the CBC News Youtube channel without any restrictions.

No. Wendy continues as host of The Weekly, which airs on CBC News Network on Sundays at 11 a.m. ET. Internet posts that suggest she has left CBC to promote a skin care product are false; Wendy does not endorse any product. If you see such a report using the CBC logo, please send us the full URL of the website via our Contact forms.

If you are seeing this information on a social media platform (Twitter, Facebook) you can also contact the platform directly to let them know.

If you have registered as a premium subscriber, you have access to CBC News Network and can stream any of our on-demand content ad-free. Note that live streams will still contain ads.

If you have a premium subscription but cannot access these features, please follow these steps to confirm your premium subscription.

If you've signed up via the CBC Gem website

If you've signed up via the CBC Gem app on an iOS device

If you've signed up via the CBC Gem app on an Apple TV

If you've signed up via the CBC Gem app on an Android device

If you've signed up via the CBC Gem website

Assuming you are signed in, click on your name located on the top right corner of the page.

here.

Clicking on your name will present you with some new text. Click onMy Account.

From here, ensure that your membership type isPremium

If you haven't cancelled your account, you should also see theCancel Premiumbutton.

If you have confirmed that your Membership Typeisshowing up as Premium, you should not be able to see any ads when viewing video on demand content and you should have access to CBC News Network. Please note that you will still see ads on our live streams.

If your Membership Type appears as Free, you may want to ensure that you are signed in under the correct account. Try logging in again using another email address to see if this helps.

To confirm which email address you used when you signed up for your premium subscription, check your email inboxes. You would have received a welcome email from CBC with the subject "You've signed up for Premium". The address that this message was sent to will be the one associated with your premium subscription.

If you're still experiencing issues accessing your premium features after following these steps, please contact our CBC Gem helpdesk by completing the contact us form here.

If you've signed up via the CBC Gem app on an iOS device

While in the CBC Gem app, open the menu located on the top left corner of the screen.

Assuming you are signed in, tap onMy Account

From here, ensure that your account type isPremium

If you have confirmed that your Account Typeisshowing up as Premium, you should not be able to see any ads when viewingvideo on demandcontent. You will however always see commercials during live content as it is essentially a mirror of what is being broadcast on television.

If your Account Type appears as Free, you may need to restore your purchase through Apple.

Go back to the main menu and log out of your account. You will now see a Restore Purchases option. Tap on it and follow the instructions provided. This should restore your premium subscription purchase with Apple.

If this does not restore your purchase and you encounter an error message, there is a possibility that you may be signed in under the wrong account.Try logging in again using another email address to see if this helps.

To confirm which email address you used when you signed up for your premium subscription, check your email inboxes. You would have received a welcome email from CBC with the subject "You've signed up for Premium". The address that this message was sent to will be the one associated with your premium subscription.

If you're still experiencing issues accessing your premium features after following these steps, please contact our CBC Gem helpdesk by tapping on the help link at the bottom of the menu or by completing the contact us form here.

If you encountered an error message while trying to restore your purchase, please include the reference number which appeared in the message as this will help us in our troubleshooting efforts.

If you've signed up via the CBC Gem app on an Apple TV

On your Apple TV go to Settings > Accounts > Manage Subscriptions. When you select the CBC Gem app you should see your account type in the Active section.

If you are not seeing your account type as premium, you may need to restore your purchase through Apple.

Open the CBC Gem app on your Apple TV. From the Log Out screen you will see a restore purchase button. Click on it and follow the instructions provided. This should restore your premium subscription purchase with Apple.

If this does not restore your purchase and you encounter an error message, there is a possibility that you may be signed in under the wrong account.Try logging in again using another email address to see if this helps.

To confirm which email address you used when you signed up for your premium subscription, check your email inboxes. You would have received a welcome email from CBC with the subject "You've signed up for Premium". The address that this message was sent to will be the one associated with your premium subscription.

If you're still experiencing issues accessing your premium features after following these steps, please contact our CBC Gem helpdesk by completing the contact us form here.

If you encountered an error message while trying to restore your purchase, please include the reference number which appeared in the message as this will help us in our troubleshooting efforts.

If you've signed up via the CBC Gem app on an Android device

While in the CBC Gem app, open the menu located on the top left corner of the screen.

Assuming you are signed in, tap onMy Account

From here, ensure that your account type isPremium

If you have confirmed that your Account Typeisshowing up as Premium, you should not be able to see any ads when viewingvideo on demandcontent. You will however always see commercials during live content as it is essentially a mirror of what is being broadcast on television.

If your Account Type appears as Free, you may want to ensure that you are signed in under the correct account. Try logging in again using another email address to see if this helps.

If you're still experiencing issues accessing your premium features after following these steps, please contact our CBC Gem helpdesk by tapping on the help link at the bottom of the menu, or by completing the contact us form

If you can provide the order number provided in the Google Play receipt pertaining to your premium purchase, it would be greatly appreciated as this will help us in our troubleshooting efforts.

Knowing and understanding who you are is critical. Data shapes both the programming we create and the products we build; it always has. Online, we have an opportunity to use your data to become a better public broadcaster. This information also helps us understand whether the programs we create appeal to all Canadians.

Here is the information we collect when you sign in to CBC and why we collect it.

Field

Mandatory/Optional

Why are you asking for this?

Full Name

Mandatory

We need your name because we require our community members to use their real names in our comment sections. Your name only appears to others if you choose to comment on our stories.

Email Address

Mandatory

We need your email address to allow you to sign-in to your account on all your devices, reach out on technical questions, email you information, and help you recover your password.

Password

Mandatory

We need you to choose a password to keep your account secure. We won't share your password with others and neither should you.

Consent Checkbox

Mandatory

In line with Canadian laws, this checkbox is for you to consent to with the collection of your data. But it's more important to us that you actually understand how we're using your data and why. To learn more, read our Terms of Use and Privacy Policy.

Date of Birth

Mandatory for some services

While date of birth is not mandatory for services such as CBC newsletters or commenting on articles, we do require this information for our video streaming service ( gem.cbc.ca and the CBC Gem app).

Viewers must be 13-years of age or older to sign-up for a subscription service, and date of birth helps us to monitor or "age-gate" our subscription services.

We can also use this date of birth information to review our programming to make sure we are properly serving all Canadians, and to offer our users a more personalised CBC experience.

Postal Code

Mandatory

We need your postal code to show you more local content and more relevant ads. Knowing what area of the country you live in helps us understand whether we are creating programs that interest Canadians across the country.

Gender

Optional

You can choose to share your gender to help us make sure we are creating programming that appeals to all Canadians and show you ads that might interest you more.

With the exception of some of our Road to the Olympic Games show streams, all streams are live per the event schedule from the host nation. If you miss a live event, you will be able to access on demand coverage at cbcsports.ca after 48-hours.

Podcasts are audio files that can be downloaded or streamed from an app or website. You can listen to them using a mobile device like your phone, a tablet or desktop computer. They are released as episodes and topics can include, news, fiction, music, arts & entertainment.

CBC Podcasts are a richly diverse collection of award-winning podcasts that engage, enlighten and entertain. We are are the #1 podcaster in Canada, reaching more Canadians than any other podcast publisher. With more than 20 series in genres such as true crime, comedy, human interest and audio fiction, our podcasts are downloaded 16 million times per month.

Need a tutorial on how to play a podcast on your mobile device or desktop? See this link for help.

Requests to use and/or reproduce CBC/Radio-Canada's current and past logos must be made via our Corporate Offices. Please email details of your organization and your intended using this form.

To change your password, type the account login into your address bar: cbc.ca/account/login

You should see the Log In screen as below:

Log In

Email*

Password*

Forgot Password?

Log In

or log in with your social account

GoogleFacebook

Don't have an account? Sign up

Select Forgot Password? and enter the email address associated with your account. You should receive an email that contains a link within a couple of minutes. Follow the link and you will be taken to a CBC webpage with a pop-up that will ask you to enter a new password. Once you've saved your new password, use it to log into your account.

If you have trouble with any of these steps, please read on.

Troubleshooting:

1. If you don't receive the password reset email, please make sure it's not in your spam or junk mail folder. Check your spam or junk folder settings to make sure they aren't configured to automatically delete unrecognized emails.

2. If you've clicked the "password reset" link and are taken back to a CBC page but no pop-up appears asking you to enter your new password, please make sure you don't have pop-ups blocked, ad-blockers enabled, or javascript disabled. You can try copying and pasting the password reset link from the email into a different browser to see if that helps.

You can say “Alexa, ask CBC” to play any CBC Radio One or CBC Music live station.

Even better, add your city or timezone to the end of the sentence to make sure we play your local station (or enter your postal code in your Alexa app).

Examples:

Alexa, ask CBC to play Radio One

Alexa, ask CBC to play Radio One Toronto

Alexa, ask CBC to play CBC Radio One

Alexa, open CBC and play CBC Music

Alexa, open CBC and start playing CBC Music Eastern

Alexa, play Radio One from CBC

Alexa, play CBC Music from the CBC

We can't guarantee that saying the frequency or call letters will work, but we are looking into that.

In order to create an account for the purposes of commenting on CBC news articles, simply navigate to any article which is comment-enabled and scroll to the bottom of the article. There, you will see the Login | Signup options below the disclaimer, as depicted below:

pseudonyms

Click on Signup. You will be prompted to enter your name, email address, and to create a password for the account.

Be sure to provide accurate information, and then click on Sign Up. You can also register using your current Facebook or Google+ profiles. These options are presented on the left side of the pop-up, as shown in the image above.

Before creating a commenting account, you may wish to familiarize yourself with our Submission Guidelines as well as the Terms of Use.

And you should read our related FAQs concerning our policies regarding deleting accounts, the use of real names, and the use of .

We’re running a new experiment that makes recommendations tailored to your interests. We hope that these suggestions will make for a better browsing experience, helping you discover more content that interests you.

The project is currently being run on our search page as we continue to refine and improve our recommendation system.

How are the recommendations made?

We make our recommendations by looking at things you’ve looked at recently on CBC.ca coupled with what we think your goals might be at that time of day. For example, it’s possible that if you came to CBC.ca in the morning to check the weather, it’s probable that you’d also be interested in other types of information like a traffic report or the score from last night’s hockey game before you head out the door.

But I want to expand my point of view are you going to just show me things that already reinforce my beliefs?

No - definitely not, we’re not trying to narrow perspectives. We’ll still be showcasing a wide selection of features, articles, opinions, analysis and more. Our goal is to provide you with the most relevant recommendations that match what you’re trying to do on the site at that moment in time.

Should I be worried about my privacy? Are you sharing this information with anyone else?

We store our data for a 24-hour period and we don’t share personally identifiable information about the pages you’ve viewed. You can read more about how we use data at the CBC in our Privacy Policy.

How frequently will you refresh my recommendations?

Personal recommendations are updated with every page you visit.

Why are you doing this?

It’s our hope that this recommendation system will help you find what you’re seeking with ease and efficiency. We want to help you find or discover the things that interest you in a way that’s smart and helpful.

Problem: The Apple TV Gem app displays an update message, yet the tvOS app store does not show any updates.

This update issue generally occurs when you are logged out of the Apple TV (tvOS) app store.

The best course of action here would be deleting the existing app and then reinstalling it on your Apple TV.

This should force you to log back into the tvOS store where you can then proceed with the update.

To delete the app:

Select it with your Apple remote, then click and hold on your remote until the app icon starts to wobble.

Now click on the play button and select delete.

Once the app is deleted, launch the App store, search for CBC Gem and then reinstall the app

Linking to CBC content

You may freely link to CBC.ca articles from your site. To do so, grab the headline and first sentence of the article and use them as the link through to the full article on our site. You may not use any images, interactive website content, or graphs for this purpose due to copyright reasons.

We ask that you read our Terms of Use, which outline the conditions by which external sites may link to ours.

Using CBC content

If you are interested in purchasing rights to use CBC content for any of the following you must fill in this form.

1) Creating and using a translated version of CBC content. CBC must provide or approve the translation. There is a charge for this service;

2) License an article to publishing companies;

3) Use content on behalf of a non-profit organization or community newsletter. There is a non-profit rate for this type of use of our content.

Note: We do not own the rights to Canadian Press (CP) online articles featured on our website. You must contact them directly.

Did you know that during a federal election, the Canada Elections Act obliges CBC to provide broadcast time to officially registered federal political Parties, even on our Radio networks? And that we must make time available for two types of political broadcasts Free Time and Paid Time? This is considered a part of the democratic process.

While we are obligated to offer time, not all Parties will exercise their right to buy time. As a result, listeners may hear advertising on behalf of only one Party, although the time is equally available to all Parties. It’s also important to note that these ads are supplied to broadcasters by the Parties and/or their ad agencies - CBC does not create them. All ads must be approved by the individual Party’s chief agent, and as long as an ad meets all advertising rules, it can air on CBC platforms.

We know these ads can be a surprise to our audience, particularly our CBC Radio listeners who are not used to hearing advertisements on radio programs. So here’s a primer for what you can expect to see and hear on CBC platforms:

1. All registered Parties are offered specified amounts of free broadcast time to present their platform to Canadians. The amount of broadcasting time is determined by the Broadcasting Arbitrator in the Broadcasting Guidelines under the regulations in the federal Elections Act.

2. Paid time is political advertising. All registered Parties are permitted to purchase a specified amount of broadcast time for their advertising, but again, the amount is determined by the Broadcast Arbitrator at Elections Canada.

3. Under the Guidelines, the Parties can buy time to broadcast their advertising during certain times of the day. It is up to each of the Parties to decide if they want to purchase advertising on CBC Radio, TV or CBC.ca, how frequently to run ads, at what time of the day, and in what parts of the country. CBC, in turn, can restrict advertising from certain types of programming areas, such as news. As a result, ads may be heard on, or seen during one program, but not another and only in particular regions.

4. To ensure there is no confusion between CBC’s regular political coverage and these paid political advertisements, we identify ads to Radio listeners in advance.

This is a commitment we take very seriously, and we work had to achieve balance in our coverage in a number of ways.

CBC News adheres to both government regulation and publicly available Journalistic Standards and Practices to cover all Parties, issues and candidates in a fair and equitable fashion during an election, and both our news and current affairs programs pay meticulous attention to overall political balance.

But it is important to note that “fair” does not necessarily mean “equal”. Our commitment to balancing political points of view is not, and in many cases, cannot be measured by a traditional equivalency. Not all politicians hold rallies on the same day, not all Parties engage with issues in the same way, at the same time.

Balance here is achieved over a series of programs and over a period of time. Balance does not mean that one particular Party's voice must be immediately juxtaposed with an equally strong view from another Party. To have fair coverage, all news organizations must ensure that differing relevant points of view are treated in an equitable fashion.

As a CBC Gem Member, you can watch your local CBC TV channel live and access all 14 regional CBC TV channels on any supported device. You will also have access to exclusive live events not broadcast on television. It’s free to sign up!

The CBC TV Ottawa live stream and our live events are available to watch without signing in.

The 14 regional channels include: St John's, Halifax, Charlottetown, Fredericton, Montreal, Ottawa, Toronto, Windsor, Winnipeg, Regina, Edmonton, Calgary, Vancouver and Yellowknife. Live streams include ads just like broadcast TV.

Upgrade to a CBC Premium membership to stream CBC News Network live 24/7. Try Premium for 1 month free, then $4.99/per month.

Most CBC Gem content is available in HD (1080p @ 6 Mbps) for Premium Subscribers on the CBC Gem app for Apple TV, Android TV, And Fire TV. This includes most video on demand content, and the CBC News Network live stream. All other live streams are available at max 720p.

You can find information about radio frequencies, TVchannels, and reception by using the CBC Channels and Frequencies guide.

In order to use the guide to find information about your area, simply enter the name of your town, city, or region into the search field above the map and select the best option from the drop-down menu which appears.

The red pin indicates the centre of the map. You can move the pin around to better indicate your location by clicking on it. Once you drop the pin, tower icons which appear in red are those within range of the pin’s location on the map. Tower icons in black are out of range. The frequencies listed to the left of the map represent those which can be accessed from the pin’s current location. Click on a frequency to see its source and its transmission range projected in red onto the map.

If you do not see a listing for a specific CBC/Radio-Canada service, this indicates that there is no over-the-air signal in that area. You may wish to listen online at cbc.ca/listen or watch online at cbc.ca/watch if this is the case.

Alist of frequencies by province can be printed from the CBC Channels and Frequencies guide as well. Simply click on “Print Frequencies by Province” above the map in order to access this list.

The CBC Radio App features a Frequency Finder, which can be accessed via the app’s menu.

Please see Where can I find the CBC apps? for more information.

We've released a new version of our trusted CBCNews App that has a crisp design and offers new ways to follow the stories that are most important to you.

When you first open the app, you’ll find a list of some of our new features. You can customize your news feed, adding the local sites you’d like to follow. We have a new search function, as well as a feature that allows you to save and return to the stories you’d like to read later. The look of the app can also be customized with different layout options.

iOS

Android

Android

How do I find The National?

The National will appear in the News section of the app but the fastest way to find the latest broadcast is by typing “The National” in the search bar.

What happened to the sports section?

The sports section has been removed from the app, owing to low usage rates. Nonetheless, some sports stories of national interest will continue to appear in our lineups. We also encourage you to seek out the CBC Sports app, which is available to download for both iOS and .

What happened to the weather section?

The weather feature was not used widely and was accordingly discontinued in this version of the app.

Where do I find the different sections like Health and Technology?

Go to "Sections" in the footer to find sections including Regions, News, World, Canada, Politics, Business, Health, Technology, Indigenous, Entertainment and Opinion.

How can I customize my settings so I’m seeing only the local news that interests me?

IOS users will be prompted to add the local sites when they go to the "Local" button in the footer. If you would like to change your settings, click on the gear icon, scroll down to Local and Manage my regions. Select the regions that interest you and stories from these regions will appear in your news feed.

For Android devices, go to Local and tap the Edit button to choose the regions that interest you. If you have already selected regions and you’d like to change them, go to navigation menu in the top right corner and select "Edit" to add or remove regions.

Can I comment on stories in the app?

No, comments are only open in the desktop version of the site.

How do I turn on and turn off alerts?

Go to the gear icon and scroll down to Manage my alerts. Select the regions from which you’d like to receive push alerts.

For Android devices, choose the navigation menu in the top right corner and go to "Alerts." Select the alerts you’d like to start/stop receiving.

Why aren’t the stories in chronological order?

An editor curates the lineup, listing the stories in order of importance. The app lineup mirrors that of the desktop version of CBCNews.ca.

Transactional and Service Emails

You may occasionally receive emails from CBC Gem pertaining to our service (i.e, warnings of service interruptions, major service updates), or your account (i.e, invoices, welcome emails...).

These are service emails which directly pertain to your account, and the operation of the CBC Gem streaming service.

There is no option to unsubscribe from these types of service emails while you have an active CBC Gem account.

Promotional Newsletters

Occasionally, you may receive promotional newsletters from CBC Gem.

You are receiving these because you actively selected the ‘Sign up for notifications about contests, promotions and exclusive offers from CBC and our partners’ checkbox during the CBC Gem signup process.

You can easily unsubscribe from these newsletters.

Method 1

One method of unsubscribing from CBC Gem promotional newsletters would be to follow the unsubscribe link located at the bottom of the newsletter you received.

Selecting unsubscribe will take you to a webpage where you will be asked to confirm whether or not you would like to unsubscribe from the CBC Gem Newsletters you have been receiving.

help centre article

Method 2

You can also unsubscribe from our CBC Gem promotional newsletters directly from the CBC Newsletter Subscriptions page.

Go to to https://subscriptions.cbc.ca/listmanagement?category=Television

After following the link, select Manage my subscriptions on the top right corner of the screen.

You will then be prompted to log in. User the same credentials associated with your CBC Gem account.

Once logged in, Select the unsubscribe button beneath CBC Gem.

If you have forgotten your password, or wish to update it, you can do so by clicking here.

If you need any additional help with your password please refer to our .