Cellular Sales Employee Reviews
Out of 180 Cellular Sales employee reviews, 65% were positive. The remaining 35% were constructive reviews with the goal of helping Cellular Sales improve their work culture. The Sales team, with 65% positive reviews, reports the best experience at Cellular Sales compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
These folks are driven by a single desire to take care of our customers, our people, and our bottom line. The best of the best.
They care about my growth.
They are incredibly sharp. You can tell they want the best for their employees. They act like everyone is a human being, not just a number.
Understanding compassion and driven to win
Clear direction, open feedback, continuous push for excellence. Imperfect people doing their best to grow themselves, grow the business, and serve the customer.
What does the leadership team need to get better at?
Stop scamming and only working mid shifts when its busy because thats when the most shares are
Feedback and following through with directive
Teaching and being nice to customers
Making the atmosphere less cut throat and competitive in a negative way. There's a lot of pettiness and people don't work as a team.
Review from Sales Dept
Talking to people. Hes rude and makes you feel like youre a lesser person than him. Ive had countless customers tell me they wish he talked to me better. Or ask me can they be helped by me because he made them feel a certain way.
Review from Sales Dept
What is the best part about your compensation package?
The best part of this company is that the more you produce the more you are paid. I wish all of life worked like this.
Competitive pay and really cool perks, like employee discounts, recognition bonuses and prizes, really fun team outings, paid business travel.
Competitive pay perks beniguts package
It's an affordable basic health package.
Uncapped comission attainable every month
Why do you feel undervalued and what would make you feel better about your compensation?
Getting paid hourly + commissions
Better health insurance, and benefits
Its more about leadership than pay
Commission amounts have dwindled, too much emphasis is placed on B2B (despite training suggesting otherwise), and bonus metrics are designed to be unreachable. Also, you can get charged back for any commission if the customer changes or removes things within the first 180 days. No protection at all.
Increased commissions on iPhone sales. We get paid to push the most expensive insurance and aren't allowed to mention the other options. Essentially lying.
Review from Sales Dept
What are some of the best things about your team?
The best things about my team were my other team members. The district manager and his underlings barely taught us anything so that we could be successful during the job.
Everyone has the ability to bring their perspective and contribute to a true win.
It’s a group of individuals bettering a te
We have a common goal that we all feel that we are working hard together for. Everyone wants everyone else to win. Great collaboration and intent.
Quick help on the sales floor
What do your coworkers need to improve and how could you work together better?
Stop scamming un knowing customers
Aware of todays environment and economy and not pressuring sales to put customers in debt
Communicating like adults. There's a lot of tension because rules are not clear. The rules change frequently and leave people unsure of what is expected. More team meeting and the STL being more involved in the interpersonal relationships between team members.
Review from Sales Dept
Stop taking advantage of other peopl. Its so compettive that people will do hurtful and sick things just to make money. Stealing customers and holding customer items when we arent supposed to do that. Especially in a store with slow traffic
Review from Sales Dept
The rotating schedule where reps work in a different location every day is not sustainable long term. It means that days off are almost impossible. They often guilt trip you into working a 6th or 7th day of the week to cover for employees in other stores.
Review from Sales Dept
What is most positive about the culture and environment at your company?
It’s a great culture for a sales compa
We show up for each other when someone is struggling AND we challenge each other to get better.
Friendly - flexible, we all help each other
I don't dislike the share system like some do because if I get stuck in a lengthy customer service scenario I make a bit off coworkers sales and it also encourages everyone to try their best.
The team sticking together in tough times when everyone wants to walk out bc of system issues; if the systems didnt work and they paid us fairly for every hour the systems didnt work then it would be better instead it goes against our numbers and we work for free
What needs to change to make the company culture better?
Because there were corporate employees there from a layoff and hired staff, there was a clear divide in the store at all times and management preferred only training the hired cellular sales people. It felt as if they were trying to push out all the corporate people that had stayed on
Better management that want to be positive leaders, better upper higher level management
Better commissions on iphones. More incentive to work as a team. PTO. Holiday pay. Better hours instead of longer hours.
Review from Sales Dept
Better work life balance for everyone
Review from Sales Dept
We need a better store lead one that doesn't put policies in place to remove the share system. He's only in it for the accoldades. Hes not a good lead hes not a good teacher. He is a bully that just wants to assert his authority over the staff.
Review from Sales Dept
What did you like most about the interview process?
I got to meet a lot of different people from the business, which really gives me a vibe of the culture all around, not just the department I applied for. It was business, skillset, and character focused. I could tell they protect the great culture they have and want someone who can bring some skills
Easy going positivw outlook to join
Transparency of expectations and no fluff
Review from Sales Dept
The interview questions were skilled based and didn't drag on the cultural fit part too much.
Speaking directly to the RD and seeing real numbers
What would you improve about your company's interview process?
The interview process was confusing using multiple different websites to submit information. I had to submit my personal information, including my Social Security card to three different websites. It was very confusing and tedious.
What makes you most happy at work?
The constant need to improve
My ability to grow my own skills and my ability to impact others positively. I feel that I'm really making a difference in peoples lives.
Unlike most others i actually liked the dress code. Tie required.
Making good money for selling products people want.
Review from Sales Dept
Making a ton of money
What's going wrong and how can it be improved?
At risk of sounding redundant, leadership enables bad behavior, people are encouraged to skirt the rules to get sales, and they emphasize customer service when it's clearly not a priority. Certain people are bullies, and their behavior is condoned because they are making sales.
Mentors need a uniform template to follow for optimal mentee progress
Review from Sales Dept
Customers are a pain to deal with, especially when you’re not reimbursed for your troubles through
Review from Sales Dept
The numbers of quality reps is diminishing and this puts a ton of pressure on the rest of the team, it means you can make more money due to working more hours. some management have a do as i say not how i do approach to the team.
Review from Sales Dept
What do you like best about your company?
we are given a lot of freedom
Review from Sales Dept
What would you most like to see improved at your company?
management hold themselves more accountable
Review from Sales Dept