Cellular Sales Employee Reviews
Out of 172 Cellular Sales employee reviews, 65% were positive. The remaining 35% were constructive reviews with the goal of helping Cellular Sales improve their work culture. The Sales team, with 65% positive reviews, reports the best experience at Cellular Sales compared to all other departments at the company.
What does the leadership team need to get better at?
Stop scamming and only working mid shifts when its busy because thats when the most shares are
Feedback and following through with directive
Teaching and being nice to customers
Making the atmosphere less cut throat and competitive in a negative way. There's a lot of pettiness and people don't work as a team.
Review from Sales Dept
Talking to people. Hes rude and makes you feel like youre a lesser person than him. Ive had countless customers tell me they wish he talked to me better. Or ask me can they be helped by me because he made them feel a certain way.
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Getting paid hourly + commissions
Better health insurance, and benefits
Its more about leadership than pay
Commission amounts have dwindled, too much emphasis is placed on B2B (despite training suggesting otherwise), and bonus metrics are designed to be unreachable. Also, you can get charged back for any commission if the customer changes or removes things within the first 180 days. No protection at all.
Increased commissions on iPhone sales. We get paid to push the most expensive insurance and aren't allowed to mention the other options. Essentially lying.
Review from Sales Dept
What do your coworkers need to improve and how could you work together better?
Stop scamming un knowing customers
Aware of todays environment and economy and not pressuring sales to put customers in debt
Communicating like adults. There's a lot of tension because rules are not clear. The rules change frequently and leave people unsure of what is expected. More team meeting and the STL being more involved in the interpersonal relationships between team members.
Review from Sales Dept
Stop taking advantage of other peopl. Its so compettive that people will do hurtful and sick things just to make money. Stealing customers and holding customer items when we arent supposed to do that. Especially in a store with slow traffic
Review from Sales Dept
The rotating schedule where reps work in a different location every day is not sustainable long term. It means that days off are almost impossible. They often guilt trip you into working a 6th or 7th day of the week to cover for employees in other stores.
Review from Sales Dept
What needs to change to make the company culture better?
Better management that want to be positive leaders, better upper higher level management
Better commissions on iphones. More incentive to work as a team. PTO. Holiday pay. Better hours instead of longer hours.
Review from Sales Dept
Better work life balance for everyone
Review from Sales Dept
We need a better store lead one that doesn't put policies in place to remove the share system. He's only in it for the accoldades. Hes not a good lead hes not a good teacher. He is a bully that just wants to assert his authority over the staff.
Review from Sales Dept
Hold people accountable for being negative and promote them to customers if they really are that unhappy.
What would you improve about your company's interview process?
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What's going wrong and how can it be improved?
At risk of sounding redundant, leadership enables bad behavior, people are encouraged to skirt the rules to get sales, and they emphasize customer service when it's clearly not a priority. Certain people are bullies, and their behavior is condoned because they are making sales.
Mentors need a uniform template to follow for optimal mentee progress
Review from Sales Dept
Customers are a pain to deal with, especially when you’re not reimbursed for your troubles through
Review from Sales Dept
The numbers of quality reps is diminishing and this puts a ton of pressure on the rest of the team, it means you can make more money due to working more hours. some management have a do as i say not how i do approach to the team.
Review from Sales Dept
What would you most like to see improved at your company?
management hold themselves more accountable
Review from Sales Dept