Cerner Corporation Employee Reviews
Out of 199 Cerner Corporation employee reviews, 77% were positive. The remaining 23% were constructive reviews with the goal of helping Cerner Corporation improve their work culture. The Engineering team, with 89% positive reviews, reports the best experience at Cerner Corporation compared to all other departments at the company.
What does the leadership team need to get better at?
Stop overpromising and underdelivering and overworking your staff
Transparency in decisions that are being made so that the front line workers can manage the message to clients better
Treating POC with respect lol
Developing associates and providing actionable support with our clients
I would like management to put more emphasis on long term associate health. In the customer support sector, we need strong leadership to keep us happy and motivated when dealing with the onslaught of tickets.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Cost of living increases, raises, not being asked to work OT that is not paid/recognized.
Compensation at Cerner is a well-known and worn-out joke. People are leaving here to get anywhere from $20k-$70k compensation bumps PLUS options for equity and cheaper insurance. It's insulting.
Better compensation and better rewards will help retain great minds.
Review from Engineering Dept
Out of pocket is very high.
Compared to positions similar to mine in the same market, I am not compensated fairly. Additionally - I have been assigned a team that does not match my skills set.
What do your coworkers need to improve and how could you work together better?
client focus as the company's client satisfaction scores are suffering. There has to be a high level preparedness and professional development to support our clients.
More training for their job requirements
Review from Business Development Dept
Competency. So many people in roles that they have no business being in. They are placed there as a reward for something the did elsewhere in the company. They usually get elevated to a management role yet ZERO management skills, ZERO people skills, so they try to rule by fear and threats.
Review from Marketing Dept
What needs to change to make the company culture better?
Pay people fairly. Hold leadership accountable for poor decisions. Morale is terrible because of attrition.
I believe that the only way to change a culture is to change a culture. Onboarding and building a team with a collaborative mindset would be best case scenario
The company environment in the software support side is more negative. There is a lot of turnover in the space which causes negative feelings all around.
Review from Customer Support Dept
Changing the amount of work expected of employees.
Review from Business Development Dept
Dreary, tucked away from the outside, only way to get a standing desk is to fight the properties manager.
Review from Customer Support Dept
What would you improve about your company's interview process?
Allow questions outside of the one's mandated by HR to ask.
Review from IT Dept
A more efficient screening process and communcation to candidates.
I would make it easier to do as a student
What's going wrong and how can it be improved?
Grant employees cost of living increases and fair market value.
Leadership is getting a payday while the people doing the actual work get to deal with crippled teams, layoffs, massive attrition, and poor morale. The fix was to listen to managers warning of morale and attrition issues two years ago. Now, the fix is to let it become Oracle's mess to resolve.
A lot of circle talking and making excuses for system or product failures. The customer are often angry. Telling the truth would go a long way
salary ranges for associates not located in kansas city and addtional support for virtual associates.
Could change idea of what is acceptable
What would you most like to see improved at your company?
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