Some are willing to go out of their way to help you
They are open to the opinions of employees no matter the employees title.
Every product and procedure comes from the corporate office. Those people have never worked in a store and have no idea how the changes affect everyday life. Store employees could complain about something for months with no fix. The moment a higher-up manager has to do the work, things are changed.
Payday loans are evil. Nothing management does will make that feeling go away
They "lead" by threat management, this serves only to alienate the employees and create a hostile work environment.