Headquartered in Plano, TX, Cinemark Holdings, Inc. is a leader in the motion picture exhibition industry with 514 theatres and 5,812 screens in the U.S. and Latin America as of June 30, 2023. • Our circuit is the third largest in the U.S. with 315 theatres and 4,370 screens in 42 states. • We ranked either #1 or #2 by box office revenues in 80% of our top 25 markets. • We are one of the most geographically diverse circuits in Latin America with 199 theatres and 1,442 screens in 14 countries. • We had a presence in 15 of the top 20 metropolitan cities in South America read more

EMPLOYEE PARTICIPANTS: 280

TOTAL RATINGS: 2420

CEO: Sean Gamble

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Cinemark USA Senior Customer Service Manager Salary

The average Cinemark USA Senior Customer Service Manager earns an estimated $112,925 annually, which includes an estimated base salary of $99,605 with a $13,320 bonus. Cinemark USA's Senior Customer Service Manager compensation is $42,630 more than the US average for a Senior Customer Service Manager. Senior Customer Service Manager salaries at Cinemark USA can range from $67,600 - $177,000.

The Customer Support Department at Cinemark USA earns $18,551 more on average than the Admin Department.

Last updated 3 months ago.

$15k

$32k

$49k

$65k

$130k

$200k

$258k

$112,925

Average Compensation

$99,605: avg. base

$13,320: avg. bonus

Senior Customer Service Manager Salaries at Cinemark USA

Senior Customer Service Managers earn $2,239 more than Customer Service Managers.

Customer Service Manager

$111k*

Technical Support

$78k*

CS Rep

$36k*

* estimated salary

Compensation at Cinemark USA by Department

The Customer Support Department averages $18,551 more than the Admin Department, and $6,333 less than the Operations Department

Operations

$70,572 Avg. total comp.

+$6k

Customer Support

$64,239 Avg. total comp.

Admin

$45,688 Avg. total comp.

-$19k

Senior Customer Service Manager Compensation by Gender (All Companies)

The average female Senior Customer Service Manager at companies similar size to Cinemark USA reported making $64,747, while the average male Senior Customer Service Manager at similar sized companies reported making $93,274.

Senior Customer Service Manager Compensation by Ethnicity (All Companies)

The average Hispanic or Latino Senior Customer Service Manager at companies similar size to Cinemark USA reported making $91,726, while the average Native American Senior Customer Service Manager at similar sized companies reported making $59,013.

How Senior Customer Service Managers at Cinemark USA Rate Their Compensation

The majority of Senior Customer Service Managers at Cinemark USA believe they're not compensated fairly. 60% of Senior Customer Service Managers at Cinemark USA say they receive annual bonuses, and the majority (45%) are not satisfied with their benefits. See more compensation ratings at Cinemark USA

Do you believe you're paid fairly?

40% Yes

Does your company give annual bonuses?

60% Yes

Are you satisfied with your Benefits?

45% Yes

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