Grace Melidosian Cowan — Executive Vice President of Customer Service at Clean Harbors

Ms. Grace Melidosian Cowan has been Executive Vice President of Customer Servic at Clean Harbors Inc. since December 2017. Ms. Cowan joined the Clean Harbors Inc. in 2016. She has held various senior leadership positions over a 30-year career. She served as Executive Vice President, Chief Customer Officer, Consulting and Operations at Sg2, a market intelligence, analytics and consulting firm focused on the healthcare market. Prior to Sg2, Ms. Cowan worked for Waste Management as Senior Vice President, Customer Experience, a role that included overseeing the company's 25 inbound/outbound call center operations. She served as Senior Vice President of Customer Service and Operations at Conseco and Banker's Life Insurance. In addition, she held roles of increasing responsibility at Metlife Financial Services, concluding as Senior Vice President of Customer Experience, Underwriting, Offshoring and Operations. Ms. Cowan was Chief Operating Officer at Vanguard Health Services after spending the first 13 years of her career at Blue Cross and Blue Shield, Illinois. She holds a Bachelor of Science degree from the College of Business at Northern Illinois University and a Juris Doctorate from University of Iowa College of Law.