Cold Stone Creamery offers the Ultimate Ice Cream Experience. read more
Cold Stone Creamery Company Culture
Cold Stone Creamery Culture
This score is derived from employee ratings & reviews3.1/5
Cold Stone Creamery's Overall Culture is rated C-
Top Rated Culture Dimensions
Environment
BDiversity
CRetention
CeNPS
CLeadership
C-Cold Stone Creamery CEO
Bottom 25%Bottom 25% of Similar Size Companies
Doug Ducey
62 /100
See More
Diversity at Cold Stone Creamery
Bottom 40%Bottom 40% of Similar Size Companies
C
Diverse employees at Cold Stone Creamery have rated Executive Team, Retention, and Work Culture as the highest categories they have scored
Women at Cold Stone Creamery
Bottom 15%Bottom 15% of Similar Size Companies
D
Women at Cold Stone Creamery have rated Environment, Team, and Work Culture as the highest categories they have scored
Cold Stone Creamery eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 40%Bottom 40% of Similar Size Companies
Recommend to a Friend?
-10
Cold Stone Creamery employees are -10% more likely to recommend Cold Stone Creamery as a great place to work
| 35% | Promoters |
|---|---|
| 20% | Passives |
| 45% | Detractors |
Working at Cold Stone Creamery
Working at Cold Stone Creamery is rated below average by 77 employees, across various culture dimensions. Cold Stone Creamery employees rate Environment highest among all categories, and think that Compensation and Perks And Benefits have the most room for improvement, putting Cold Stone Creamery’s culture in the Bottom 35% compared to similar sized companies on Comparably and in the Bottom 45% compared to other companies in Phoenix. See below in detail how working at Cold Stone Creamery was rated by employees.
Overall Company Culture at Cold Stone Creamery
C-
Overall Company Culture at Cold Stone Creamery is rated C-
Last updated months ago
Bottom
35%
Cold Stone Creamery ranks in the Bottom 35% of other companies on Comparably with 51-200 Employees for Overall Company Culture Score
Cold Stone Creamery Employee Reviews
Out of 70 Cold Stone Creamery employee reviews, 59% were positive. The remaining 41% were constructive reviews with the goal of helping Cold Stone Creamery improve their work culture.
| Positive Reviews | 59% |
|---|---|
| Constructive Feedback | 41% |
Positive Reviews From Cold Stone Creamery Employees
- What are some of the best things about your team?Very Hard working set of people
- What are some of the best things about your team?They are all super nice
- What do you like best about the leadership team?They are hard working people
Constructive Feedback From Cold Stone Creamery Employees
- What would you improve about your company's interview process?They should always pick more experience people
- What needs to change to make the company culture better?They should try and do the right things
- Why do you feel undervalued and what would make you feel better about your compensation?They should try and compensate over used staff
Cold Stone Creamery Company Information
Cold Stone Creamery Company Overview
Cold Stone Creamery offers the Ultimate Ice Cream Experience.
Cold Stone Creamery Mission, Vision & Values
Cold Stone Creamery Mission & Values
You see, our concept of “what we do for a living” goes far beyond selling ice cream. Consider the first five words of our Mission Statement: “We will make people happy.” At Cold Stone®, we stand by these words in everything we do at our stores across the world.Jul 25, 2014
| Headquarter | Scottsdale, AZ |
|---|---|
| Website | www.coldstonecreamery.com/ |
| Founding Date | 1988 |
| Tel | 866-4-MIXINS |
| Company Status | Private |
Cold Stone Creamery Competitors
Cold Stone Creamery competitors include Baskin Robbins and Dairy Queen. Cold Stone Creamery ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how Cold Stone Creamery compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
Cold Stone Creamery Employees
77 employees at Cold Stone Creamery have reviewed Cold Stone Creamery across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 77 Cold Stone Creamery employees give their leadership a grade of C-, or Bottom 35% of similar size companies. This includes specific ratings of their executive team, CEO, and manager.
Employees at Cold Stone Creamery are mostly dissatisfied with their total compensation at Cold Stone Creamery, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Cold Stone Creamery are generally satisfied with their team. 77 Participants grade the quality of their coworkers a C-. Less than half believe the meetings at Cold Stone Creamery are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Cold Stone Creamery believe the environment at Cold Stone Creamery is positive. Most Participants believe the pace of work at Cold Stone Creamery is comfortably fast. About 87% of the employees at Cold Stone Creamery work 8 hours or less, while 9% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Cold Stone Creamery are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Cold Stone Creamery - Employee Onboarding
The prevailing opinion from Comparably users in Phoenix about their company is that it was very prepared on their first day. Phoenix employees concluded that their overall onboarding experience was positive. 73% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Cold Stone Creamery KPIs and OKRs
At this moment no Cold Stone Creamery employees have provided insight into whether or not they clearly understand Cold Stone Creamery's KPIs and OKRs.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Cold Stone Creamery CEO & Leadership
Cold Stone Creamery CEO - Doug Ducey
62 /100
Doug’s approval rate is lower compared to CEOs at similar sized companies, putting Doug in the Bottom 25% of all CEOs of similar-sized companies on Comparably, and in the Bottom 35% compared to CEOs of all other companies in Phoenix. Doug Ducey’s employees rank Cold Stone Creamery in the Top 35% for Environment, in the Bottom 40% for Retention, and in the Bottom 35% for Leadership. Ducey is generally unpopular with Cold Stone Creamery employees, but ranks especially low with Caucasian employees. However, employees in the Sales department have a slightly more favorable view of the CEO. When compared to Cold Stone Creamery’s competitors, Doug Ducey ranks below Baskin Robbins CEO Dave Hoffmann.
Cold Stone Creamery Leadership
The Cold Stone Creamery Executive Team is rated a “C-” and led by CEO Doug Ducey, VP Wholesale Sales & Catering Christine Mabe, and Vice President Sally Bell
Doug Ducey CEO / President
Doug Ducey serves as the CEO / President of Cold Stone Creamery.
Christine Mabe VP Wholesale Sales & Catering
Christine Mabe serves as the VP Wholesale Sales & Catering of Cold Stone Creamery.
Sally Bell Vice President
Sally Bell serves as the Vice President of Cold Stone Creamery. Sally started at Cold Stone Creamery in Nov of 2007.... read more
Eddy Jimenez Director of International Support
Eddy Jimenez serves as the Director of International Support of Cold Stone Creamery.
Susan Landgraf VP, Training & OD
Susan Landgraf serves as the VP, Training & OD of Cold Stone Creamery.
Jaclyn Pitts General Manager
Jaclyn Pitts serves as the General Manager of Cold Stone Creamery.
Monica Arballo General Manager
Monica Arballo serves as the General Manager of Cold Stone Creamery.
Sara Aviles General Manager
Sara Aviles serves as the General Manager of Cold Stone Creamery.
Joanne Baker General Manager of Cold Stone Creamery In White Marsh
Joanne Baker serves as the General Manager of Cold Stone Creamery In White Marsh of Cold Stone Creamery.
Cold Stone Creamery Salaries
How much does Cold Stone Creamery pay?
How much do people at Cold Stone Creamery get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Cold Stone Creamery is $96,698, or $46 per hour, while the estimated median salary is $145,417, or $69 per hour.
At Cold Stone Creamery, the highest paid job is a Director of Engineering at $168,538 annually and the lowest is an Operations Manager at $44,974 annually. Average Cold Stone Creamery salaries by department include: Operations at $66,635, Customer Support at $51,148, Design at $85,411, and Sales at $255,274. Half of Cold Stone Creamery salaries are above $145,417.
25 employees at Cold Stone Creamery rank their Compensation in the Bottom 10% of similar sized companies (based on 73 ratings) while 24 employees at Cold Stone Creamery rank their Perks And Benefits in the Bottom 10% of similar sized companies (based on 24 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $75k | $75k | 1st Percentile |
20th Percentile $109k | $109k | 20th Percentile |
40th Percentile $143k | $143k | 40th Percentile |
60th Percentile $201k | $201k | 60th Percentile |
80th Percentile $230k | $230k | 80th Percentile |
100th Percentile $320k | $320k | 100th Percentile |
$96,698*
Average Compensation
$145,417*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Cold Stone Creamery Salaries by Department
Diversity & Inclusion at Cold Stone Creamery
Diverse employees at Cold Stone Creamery score the company 77/100 across various culture categories, placing Cold Stone Creamery in the Bottom 40% of companies on Comparably with 51-200 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Cold Stone Creamery across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Cold Stone Creamery Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
Office Perks
- Unique Office Space
Cold Stone Creamery PTO
Cold Stone Creamery PTO policy is a critical component of the benefits package offered to employees.
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Cold Stone Creamery Careers
Cold Stone Creamery Jobs
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Frequently Asked Questions regarding Cold Stone Creamery
Who is the CEO of Cold Stone Creamery?
Cold Stone Creamery CEO is Doug Ducey, their score by employees is 62
What is Cold Stone Creamery eNPS?
The eNPS for Cold Stone Creamery is -10
What is the salary for Sales Associate in Cold Stone Creamery?
Sales Associate average salary in the US is 64k
What are the salaries in the HR in Cold Stone Creamery?
The average salaries for HR in Cold Stone Creamery is 91k
Who are Cold Stone Creamery competitors?
Cold Stone Creamery main competitors are Baskin Robbins, Dairy Queen
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