Comfort Suites Employee Reviews
Out of 69 Comfort Suites employee reviews, 71% were positive. The remaining 29% were constructive reviews with the goal of helping Comfort Suites improve their work culture. The Customer Support team, with 78% positive reviews, reports the best experience at Comfort Suites compared to all other departments at the company.
Briefly describe your overall experience at your company
I am working in a growing successful industry where I can definitely move up.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Caring and open minded. Very helpful.
We all have a very strong bond and a great relationship with one another. We believe in teamwork. We give each other positive feedback as well as constructive criticism. We are one.
Review from Customer Support Dept
Good at teaching the staff new skills and the new employees get extra care
Review from Customer Support Dept
That they hold weekly team.meetings
Review from Customer Support Dept
They are very hands off and I do not see them very often
Review from Customer Support Dept
What does the leadership team need to get better at?
Management and Owners need to learn how to treat their employees with respect and in a professional manner.
They need better communication among departments
What is the best part about your compensation package?
Good dental and vision coverage.
Review from Customer Support Dept
The low cost to maintain coverage
Not being salary, but in an hourly position that has a strong OT potential throughout every pay period.
Why do you feel undervalued and what would make you feel better about your compensation?
Neither the management or the Owners are professional. They do not help employees with work due to being understaffed they expect the one employee on duty to be able to manage the entire hotel including doing laundry, front desk, and housekeeping if needed.
To have medical benefits and better pay.
Review from Customer Support Dept
Not undervalued, but the benefits could be a lot better than they are.
Review from Customer Support Dept
It's not the conversation that I desire is just the camaraderie that should go with a workplace of people who are in careers for long-term and the relationships you should develop with your co-workers that you do spend years upon years working side-by-side doesn't happen in my company at least not i
Not paid a living wage, no PTO or insurance options.
Review from Customer Support Dept
What are some of the best things about your team?
We put forth equal amounts of effort. We always meet our deadlines.
Review from Customer Support Dept
The tight knit team effort always
There a little bit there is a naive so they're not really hip to everything going on that maybe shouldn't be going on
They are very customer service oriented
Review from Customer Support Dept
We communicate effectively, and respective each other's learning abilities.
What do your coworkers need to improve and how could you work together better?
Communication and for management to actually have meetings to help keep everyone and everything on track
They need to actually know their job and stop being catty and bossy
Review from Customer Support Dept
Attitude and customer service skills
What is most positive about the culture and environment at your company?
It's very laid back and comfortable. It feels like a second home and having a second family.
Review from Customer Support Dept
We all come together and get the job done
Review from Customer Support Dept
Theyre friendliness towards everyone including guests.
Review from Customer Support Dept
The amazing amount of diversity
I think the willingness to not bring anybody else down if you yourself were having a bad day or just in a bad mood nobody seems to take that out on other people which is cool they try to stay smiling and positive even when it's hard
What needs to change to make the company culture better?
Different management with professionals who know how to value good employees when they have them.
They act like were beneath everybody else
Review from Customer Support Dept
What did you like most about the interview process?
They are very spot on. They got straight to the point with their expectations.
Review from Customer Support Dept
Treated me great and I got the job right away
Review from Customer Support Dept
The managers way of feeling me out.
Review from Customer Support Dept
The feeling that I was valued as much as any other on the totem pole
it was very easy and simple
Review from Customer Support Dept
What would you improve about your company's interview process?
Close the hotel and reopen with a whole new owner and system
What makes you most happy at work?
Making our customers happy and seeing my co-workers smile.
Review from Customer Support Dept
The customer and making them feel welcome
Review from Customer Support Dept
The passion and love from the fans and piers
when I am left alone and can watch tv
Review from Customer Support Dept
Learning how to do something new
Review from Customer Support Dept
What's going wrong and how can it be improved?
The whole system and how the hotel is managed. It has lost so much business because of the way management treats and handles guests.
I mean just anybody that doesn't like absolutely love their job say that they're excited to go I mean I don't mind going it's not like I'm going to see a really gorgeous mid 30s newly single woman who wants to marry marry you know I try to stay positive about it
What do you like best about your company?
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What would you most like to see improved at your company?
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