55
NPS
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Brand Page
Continu
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About Continu's Brand
Continu is a Modern Learning Management platform used by some of the world's most innovative companies. We believe that workplace learning should be beautiful, social, and deeply connected to the tools companies use. The challenge is that most workplace tools feel like they were built in the 90s, often outdated and clunky and leaving a lot to be desired. That's why Continu exists - to power learning for the modern workplace. We started in 2012 and have quickly been gaining momentum around the world. Joining our team means that you're driven, hungry to learn new things, and ready to work on exciting new challenges with a highly collaborative team.
Brand at a Glance
4.5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Continu NPS
Continu's Net Promoter Score (NPS) is a 55 with 72% Promoters, 11% Passives, and 17% Detractors. Net Promoter Score tracks whether Continu's customers would recommend using the product based on a scale of -100 to 100.
Continu Overall NPS
| 72% | Promoters |
|---|---|
| 11% | Passives |
| 17% | Detractors |
Continu NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 52 | Aug 2020 | 52 |
May 2023 56 | May 2023 | 56 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Continu NPS by Usage
Continu's NPS was rated 37 points by customers who have used Continu's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
Continu Product Quality
4.5/5
Continu has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Continu Product Information
Continu serves markets in the United States, Asia, Europe, Australia, and Canada. Continu supports Web devices and offers products for medium and large sized businesses.
Continu’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://continu.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Portal Software
Online Course Software
Learning Management System (LMS) Software
Training Software
Mobile Learning Software
Continu Pricing
Continu ROI & Value For Money
4.5/5
Continu has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Continu Pricing Plans
Continu has a pricing structure that accommodates medium and large businesses.
Who Uses Continu?
Medium Businesses
Large Enterprises
Continu Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Continu Customer Service
5/5
Continu has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Continu's Customer Service
Address
2443 Fillmore St, California City, CA 94115
Website
http://continu.com
Continu's Social Links
Continu as an Employer
4.3/5
Continu has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Continu scored a 55 for Net Promoter Score and a 71 for Employee Net Promoter Score. NPS gauges how likely a customer of Continu would recommend the brand to a friend. ENPS measures how likely Continu employees would recommend working at Continu to a friend.
Net Promoter Score
55
NPS Score
| 72% | Promoters |
|---|---|
| 11% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
71
eNPS Score
| 76% | Promoters |
|---|---|
| 19% | Passive |
| 5% | Detractors |
