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Customer.io Claimed Company
Customer.io is an automated messaging platform for tech-savvy marketers who want more control and flexibility to craft and send data-driven emails, push notifications, and SMS messages. read more
Customer.io Company Culture
Customer.io Culture
This score is derived from employee ratings & reviews4.3/5
Customer.io's Overall Culture is rated A-
Top Rated Culture Dimensions
CEO Rating
A+Environment
AHappiness
AWork Culture
APerks & Benefits
A-Customer.io CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Colin Nederkoorn
93 /100
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Diversity at Customer.io
N/A
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N/A
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Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Recommend to a Friend?
N/A
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Anonymously Rate Your Experience & Make Work BetterWorking at Customer.io
Working at Customer.io is rated highly by 3 employees, across various culture dimensions. Customer.io employees are most satisfied about CEO Rating, Environment, and Happiness categories, putting Customer.io’s culture in the Top 15% compared to similar sized companies on Comparably and in the Top 5% compared to other companies in Portland. See below in detail how working at Customer.io was rated by employees.
Overall Company Culture at Customer.io
A-
Overall Company Culture at Customer.io is rated A-
Last updated months ago
Top
15%
Customer.io ranks in the Top 15% of other companies on Comparably with 11-50 Employees for Overall Company Culture Score
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Anonymously Rate Your Experience & Make Work BetterCustomer.io Employee Reviews
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Anonymously Rate Your Experience & Make Work BetterCustomer.io Company Information
Customer.io Company Overview
Customer.io is an automated messaging platform for tech-savvy marketers who want more control and flexibility to craft and send data-driven emails, push notifications, and SMS messages.
Customer.io Mission, Vision & Values
Customer.io Mission Statement
Power automated communication that people like to receive. People use Customer.io to automate and gain efficiency, but automation is usually cold and inhuman. We strive to make automation human and valued by the people on the receiving end of it.
Customer.io Values
- Empathy
- Transparency
- Responsibility
- Awkwardness
| Headquarter | 9450 SW Gemini Dr Suite 43920 Portland, OR 97008 United States of America |
|---|---|
| Website | customer.io/ |
| Founding Date | 2012 |
| Company Status | Private |
| Jobs | customer.io/careers/ |
Customer.io Competitors
Customer.io competitors include ActiveCampaign, Klaviyo, Iterable, and Autopilot. Customer.io ranks 3rd in Overall Culture Score on Comparably vs its competitors. See below how Customer.io compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Customer.io's Spring 2019 Retreat in Mexico
Customer.io Employees
3 employees at Customer.io have reviewed Customer.io across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 3 Customer.io employees give their leadership a grade of B, or Top 25% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Customer.io are pleased with their total compensation at Customer.io, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Customer.io are extremely happy with their team. 3 Participants grade the quality of their coworkers an A-. The majority believe the meetings at Customer.io are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Customer.io believe the environment at Customer.io is positive. Most Participants believe the pace of work at Customer.io is comfortably fast. About 100% of the employees at Customer.io work 8 hours or less.
Overall, the employees at Customer.io are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Customer.io - Employee Onboarding
The prevailing opinion from Comparably users in Portland about their company is that it was somewhat prepared on their first day. Portland employees concluded that their overall onboarding experience was positive. 65% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Customer.io KPIs and OKRs
Employees’ understanding of Customer.io's KPIs and OKRs is essential for its success. Out of 1 Customer.io employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Customer.io CEO & Leadership
Customer.io CEO - Colin Nederkoorn
93 /100
Colin’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in Portland. Compared to Customer.io’s competitors, Colin Nederkoorn ranks right above Klaviyo CEO Andrew Bialecki. Under Nederkoorn’s leadership, Customer.io employee respondents are most happy about their Environment and the company’s Happiness. Manager and Executive Team are two areas, according to respondents, where Customer.io could stand to see real improvement.
Customer.io Leadership
The Customer.io Executive Team is rated a “B” and led by CEO Colin Nederkoorn and Chief Marketing Officer Jon Hawkins
Colin Nederkoorn CEO / President
Colin Nederkoorn serves as the CEO / President of Customer.io.
Jon Hawkins Chief Marketing Officer
Jon Hawkins serves as the Chief Marketing Officer of Customer.io.
Diversity & Inclusion at Customer.io
The Diversity score provides insights into how diverse employees feel and rate their work experience at Customer.io across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Customer.io Perks & Benefits
In addition to offering a competitive salary, we’ve designed our benefits programs with a people-first approach. We want our team members to be fairly compensated, have access to high-quality health & wellness options, and feel supported so they can do their best work. Some of the benefits we offer: Health & Wellness We pay 100% medical, dental, vision, and supplemental insurance premiums for you AND your family. Travel the World We meet up twice a year to build relationships IRL! Recent retreats were in Hungary, Canada, & Mexico. Growth & Development We provide an annual education budget to help you learn and grow. Time Off In addition to PTO, sick, holiday pay, and parental leave, we offer one-month sabbaticals! Home Office Allowance We help you set up your home office and cover your monthly internet & phone costs. Plus, we’ll pay for a co-working space. Equity You’ll be recognized for your contributions by earning equity in the company.
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Gym Membership / Reimbursement
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
Office Perks
- Pet-Friendly
- Company Social Outings
- Work From Home Policy
Customer.io PTO
Customer.io's PTO and Vacation policy typically gives unlimited days off a year. Paid Time Off is Customer.io's most important benefit besides Healthcare when ranked by employees, with 100% of employees saying it is the most important benefit.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Customer.io Careers
Customer.io Jobs
No Recent Jobs found for Customer.io on Comparably
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Overview of Candidates Interested in Customer.io on Comparably
Candidates By Department
Customer Support | 33% | |
|---|---|---|
Engineering | 33% | |
All Industries | 33% |
Candidates By Location
Portland | 67% | |
|---|---|---|
Troutdale | 33% |
Frequently Asked Questions regarding Customer.io
What is Customer.io address?
Customer.io location is at 9450 SW Gemini Dr Suite 43920
Who is the CEO of Customer.io?
Customer.io CEO is Colin Nederkoorn, their score by employees is 93
What is Customer.io eNPS?
The eNPS for Customer.io is 100
Who are Customer.io competitors?
Customer.io main competitors are ActiveCampaign, Klaviyo, Iterable, Autopilot
What are the benefits at Customer.io?
Customer.io perks and benefits are Dental Insurance, Vision Insurance, Health Insurance, PTO / Vacation Policy, Paid Holidays, Maternity / Paternity Leave, 401K / Retirement Plan, Gym Membership / Reimbursement, Pet-Friendly, Company Social Outings & Work From Home Policy
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