Competitors:
Southern Bank
Southern Bank
Customers Bank provides personal and business banking in Pennsylvania, New York, Rhode Island, Massachusetts and New Jersey. read more
Customers Bank Company Culture
Customers Bank Culture
This score is derived from employee ratings & reviews3.7/5
Customers Bank's Overall Culture is rated B-
Top Rated Culture Dimensions
Professional Development
ACompensation
BOutlook
BeNPS
BHappiness
B-Customers Bank CEO
Top 50%Top 50% of Similar Size Companies
Jay Sidhu
69 /100
See More
Diversity at Customers Bank
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at Customers Bank
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterCustomers Bank eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 35%Top 35% of Similar Size Companies
Recommend to a Friend?
24
Customers Bank employees are 24% more likely to recommend Customers Bank as a great place to work
| 59% | Promoters |
|---|---|
| 6% | Passives |
| 35% | Detractors |
Working at Customers Bank
Working at Customers Bank is rated average by 21 employees, across various culture dimensions. Customers Bank employees are most satisfied about Professional Development, Compensation, and Outlook categories, putting Customers Bank’s culture in the Top 40% compared to similar sized companies on Comparably and in the Top 25% compared to other companies in Altoona, PA. See below in detail how working at Customers Bank was rated by employees.
Overall Company Culture at Customers Bank
B-
Overall Company Culture at Customers Bank is rated B-
Last updated months ago
Top
40%
Customers Bank ranks in the Top 40% of other companies on Comparably with 201-500 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterCustomers Bank Employee Reviews
Out of 19 Customers Bank employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping Customers Bank improve their work culture.
| Positive Reviews | 93% |
|---|---|
| Constructive Feedback | 7% |
Positive Reviews From Customers Bank Employees
- What is the best part about your compensation package?The benefits were the only positive.
- What makes you most happy at work?Being appreciated and treated kindly
- What did you like most about the interview process?open and friendly, knowledgeable and professional
Constructive Feedback From Customers Bank Employees
- What does the leadership team need to get better at?Integrity. Following applicable banking laws and regulations.
Customers Bank Company Information
Customers Bank Company Overview
Customers Bank provides personal and business banking in Pennsylvania, New York, Rhode Island, Massachusetts and New Jersey.
| Headquarter | Pennsylvania Furnace, PA |
|---|---|
| Website | www.customersbank.com/ |
| Founding Date | 1997 |
| Tel | +1 610-933-2000 |
| Company Status | Public |
| Stock | CUBI |
Customers Bank Competitors
Customers Bank competitors include Southern Bank. Customers Bank ranks 1st in Overall Culture Score on Comparably vs its competitors. See below how Customers Bank compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Customers Bank Employees
21 employees at Customers Bank have reviewed Customers Bank across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 21 Customers Bank employees give their leadership a grade of C+, or Top 50% of similar size companies. This includes specific ratings of their executive team, CEO, and manager.
Employees at Customers Bank are pleased with their total compensation at Customers Bank, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Customers Bank are not very pleased with their team. 21 Participants grade the quality of their coworkers a D. The majority believe the meetings at Customers Bank are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Customers Bank believe the environment at Customers Bank is positive. Most Participants believe the pace of work at Customers Bank is comfortably fast. About 40% of the employees at Customers Bank work 8 hours or less, while 10% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Customers Bank are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Customers Bank - Employee Onboarding
The prevailing opinion from Comparably users in Altoona, PA about their company is that it was somewhat prepared on their first day. Altoona, PA employees concluded that their overall onboarding experience was positive. 68% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Customers Bank KPIs and OKRs
Employees’ understanding of Customers Bank's KPIs and OKRs is essential for its success. Out of 2 Customers Bank employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 2 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Customers Bank CEO & Leadership
Customers Bank CEO - Jay Sidhu
69 /100
Jay’s approval rate is just above average, putting Jay in the Top 50% of all CEOs of similar-sized companies on Comparably, and in the Top 20% compared to the CEOs of all other companies in Altoona, PA. Jay Sidhu is well regarded by employees for the Professional Development Customers Bank offers, and ranks among the Top 10% of CEOs by employees in that category. Jay is most liked by Male employees. When compared to Customers Bank’s competitors, Jay Sidhu ranks just below Southern Bank’s CEO Greg Steffens. With Jay’s leadership, Customers Bank employee respondents are most happy about their Professional Development and Compensation. Jay was rated slightly below average for Team.
Customers Bank Leadership
The Customers Bank Executive Team is rated a “C+” and led by CEO Jay Sidhu, Executive Vice President, Chief Compliance Officer Bill Pizzichil, and Senior Vice President Keith Phillips
Jay Sidhu CEO / President
Jay Sidhu serves as the CEO / President of Customers Bank.
Bill Pizzichil Executive Vice President, Chief Compliance Officer
Bill Pizzichil serves as the Executive Vice President, Chief Compliance Officer of Customers Bank. Bill started at... read more
Keith Phillips Senior Vice President
Keith Phillips serves as the Senior Vice President of Customers Bank. Keith started at Customers Bank in Aug of 2011.... read more
Jonathan Klass Commercial Relationship Manager, Senior Vice President
Jonathan Klass serves as the Commercial Relationship Manager, Senior Vice President of Customers Bank. Jonathan started... read more
Robert Fischer Executive Vice President
Robert Fischer serves as the Executive Vice President of Customers Bank. Robert started at Customers Bank in April of... read more
Sunita Raina Vice President Of Business Development
Sunita Raina serves as the Vice President Of Business Development of Customers Bank. Sunita started at Customers Bank in... read more
Dan Armstrong Chief Digital Officer
Dan Armstrong serves as the Chief Digital Officer of Customers Bank. Dan started at Customers Bank in October of 2018.... read more
Jennifer Frost EVP, Deputy CAO
Jennifer Frost serves as the EVP, Deputy CAO of Customers Bank. Jennifer started at Customers Bank in July of 2018.... read more
Customers Bank Salaries
How much does Customers Bank pay?
How much do people at Customers Bank get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Customers Bank is $116,230, or $55 per hour, while the estimated median salary is $131,587, or $63 per hour.
At Customers Bank, the highest paid job is a General Counsel at $266,041 annually and the lowest is a CS Rep at $44,114 annually. Average Customers Bank salaries by department include: Design at $90,099, Sales at $216,683, Product at $137,877, and Marketing at $161,850. Half of Customers Bank salaries are above $131,587.
11 employees at Customers Bank rank their Compensation in the Top 25% of similar sized companies (based on 34 ratings) while 10 employees at Customers Bank rank their Perks And Benefits in the Bottom 45% of similar sized companies (based on 12 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $68k | $68k | 1st Percentile |
20th Percentile $101k | $101k | 20th Percentile |
40th Percentile $131k | $131k | 40th Percentile |
60th Percentile $194k | $194k | 60th Percentile |
80th Percentile $262k | $262k | 80th Percentile |
100th Percentile $355k | $355k | 100th Percentile |
$116,230*
Average Compensation
$131,587*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Customers Bank Salaries by Department
Diversity & Inclusion at Customers Bank
The Diversity score provides insights into how diverse employees feel and rate their work experience at Customers Bank across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Customers Bank Perks & Benefits
Health & Wellness
- Health Insurance
Paid Time Off
- PTO / Vacation Policy
Customers Bank PTO
Customers Bank's PTO and Vacation policy typically gives 15-20 days off a year. Customers Bank's benefits and PTO Package averages to represent a $2500+ cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Customers Bank Careers
Customers Bank Jobs
No Recent Jobs found for Customers Bank on Comparably
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H1B Visa
In 2019, Customers Bank applied for 1 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
1
Total Applied
H1B Applications Outcome
- 100% Granted (1 out of 1)
- 0% Denied ( out of 1)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 1)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 1)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Customers Bank Know You Want To Work There
Frequently Asked Questions regarding Customers Bank
Who is the CEO of Customers Bank?
Customers Bank CEO is Jay Sidhu, their score by employees is 69
What is Customers Bank eNPS?
The eNPS for Customers Bank is 24
What is Customers Bank revenue?
Customers Bank revenue is $339M
What is the salary for Project Manager in Customers Bank?
Project Manager average salary in the US is 101k
What are the salaries in the HR in Customers Bank?
The average salaries for HR in Customers Bank is 91k
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