-17
NPS
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DAT Solutions
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About DAT Solutions' Brand
DAT Freight & Analytics operates DAT One, North America's largest truckload freight marketplace; DAT iQ, the industry's leading freight data analytics service; and Trucker Tools, the leader in load visibility. Shippers, transportation brokers, carriers, news organizations, and industry analysts rely on DAT for market trends and data insights, informed by nearly 700,000 daily load posts and a database exceeding $1 trillion in freight market transactions. Founded in 1978, DAT is a business unit of Roper Technologies (Nasdaq: ROP), a constituent of the Nasdaq 100, S&P 500, and Fortune 1000. Headquartered in Beaverton, Ore., DAT continues to set the standard for innovation in the trucking and logistics industry. Visit dat.com for more information.
Brand at a Glance
69%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
DAT Solutions CMO
DAT Solutions NPS
DAT Solutions's Net Promoter Score (NPS) is a -17 with 36% Promoters, 11% Passives, and 53% Detractors. Net Promoter Score tracks whether DAT Solutions's customers would recommend using the product based on a scale of -100 to 100.
DAT Solutions Overall NPS
| 36% | Promoters |
|---|---|
| 11% | Passives |
| 53% | Detractors |
DAT Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 20 | Mar 2022 | 20 |
May 2022 0 | May 2022 | 0 |
Jul 2022 15 | Jul 2022 | 15 |
Aug 2022 0 | Aug 2022 | 0 |
Nov 2022 -10 | Nov 2022 | -10 |
Jan 2023 -18 | Jan 2023 | -18 |
Feb 2023 -8 | Feb 2023 | -8 |
Apr 2023 -1 | Apr 2023 | -1 |
May 2023 -13 | May 2023 | -13 |
Jun 2023 -18 | Jun 2023 | -18 |
Aug 2023 -12 | Aug 2023 | -12 |
Mar 2024 -17 | Mar 2024 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DAT Solutions NPS by Gender
DAT Solutions's NPS was rated -34 by Male customers on Comparably.
Male
-34
DAT Solutions's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
DAT Solutions's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
DAT Solutions NPS by Ethnicity
DAT Solutions's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
DAT Solutions NPS by Age
DAT Solutions's NPS was rated -34 points by customers ages 31-35 and customers ages 46-50 on Comparably.
DAT Solutions NPS by Usage
DAT Solutions's NPS was rated -34 points by customers who have used DAT Solutions's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -34 | 5 to 10 Years | -34 |
DAT Solutions Customer Reviews
Out of the 2 DAT Solutions customer reviews 1 was positive and 1 was constructive. DAT Solutions customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
DAT Solutions Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of DAT Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DAT Solutions Customer Loyalty Score by Gender
DAT Solutions's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
DAT Solutions Customer Loyalty Score by Ethnicity
DAT Solutions's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of DAT Solutions.
55
out of 100
Caucasian
DAT Solutions Customer Loyalty Score by Age
DAT Solutions's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of DAT Solutions.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
46-50 40% | 46-50 | 40% |
DAT Solutions Customer Loyalty Score by Usage
DAT Solutions's Customer Loyalty score was rated 40% by customers who have used DAT Solutions's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
DAT Solutions Customer Loyalty Score by Industry
DAT Solutions's Customer Loyalty score was rated 78% by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
DAT Solutions Product Quality
3/5
DAT Solutions has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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DAT Solutions Product Information
DAT Solutions’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Transportation industry rated DAT Solutions's product the highest.
- Website
- http://www.dat.com/
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Mobile App
SaaS
Quick Insights into DAT Solutions Product Quality
DAT Solutions's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers ages 31-35.
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Ranked DAT Solutions Product Quality the Highest
Ranked DAT Solutions Product Quality the Lowest
DAT Solutions Product Quality Score by Gender
DAT Solutions's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of DAT Solutions.
Male
3.1/5
Female
N/A
DAT Solutions Product Quality Score by Ethnicity
DAT Solutions's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of DAT Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
DAT Solutions Product Quality Score by Age
DAT Solutions's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of DAT Solutions.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
46-50 3.3 | 46-50 | 3.3 |
DAT Solutions Product Quality Score by Usage
DAT Solutions's Product Quality score was rated 3 stars by customers who have used DAT Solutions's products/services for 5 to 10 Years.
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DAT Solutions Product Quality Score by Industry
DAT Solutions's Product Quality score was rated 3 stars by Transportation industry customers.
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DAT Solutions Pricing
DAT Solutions ROI & Value For Money
2.9/5
DAT Solutions has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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DAT Solutions Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Transportation industry.
Quick Insights into DAT Solutions ROI
DAT Solutions's ROI score was rated highest by customers who have used DAT Solutions's products/services for 5 to 10 Years, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked DAT Solutions' ROI score.
Ranked DAT Solutions ROI the Highest
Ranked DAT Solutions ROI the Lowest
DAT Solutions ROI Score by Gender
DAT Solutions's ROI score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of DAT Solutions.
Male
2.6/5
Female
N/A
DAT Solutions ROI Score by Ethnicity
DAT Solutions's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of DAT Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
DAT Solutions ROI Score by Age
DAT Solutions's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of DAT Solutions.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
46-50 2.8 | 46-50 | 2.8 |
DAT Solutions ROI Score by Usage
DAT Solutions's ROI score was rated 3 stars by customers who have used DAT Solutions's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
DAT Solutions ROI Score by Industry
DAT Solutions's ROI score was rated 2.1 stars by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
DAT Solutions Customer Satisfaction (CSAT)
DAT Solutions Customer Satisfaction (CSAT) Score
56 / 100
DAT Solutions has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
25%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DAT Solutions Customer Satisfaction
DAT Solutions's Customer Satisfaction score was rated highest by customers from the Transportation industry, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked DAT Solutions' Customer Satisfaction.
Ranked DAT Solutions Customer Satisfaction the Highest
Ranked DAT Solutions Customer Satisfaction the Lowest
DAT Solutions Customer Satisfaction Score by Gender
DAT Solutions's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of DAT Solutions.
50 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
DAT Solutions Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
DAT Solutions' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of DAT Solutions.
50 / 100
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
DAT Solutions Customer Satisfaction Score by Age
DAT Solutions's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of DAT Solutions.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% | |||||||||||||||
| 46-50 | 33% |
DAT Solutions Customer Satisfaction Score by Usage
DAT Solutions's Customer Satisfaction score was rated 33 points by customers who have used DAT Solutions's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
DAT Solutions Customer Satisfaction Score by Industry
DAT Solutions's Customer Satisfaction score was rated 75 points by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "DAT Solutions Customer Satisfaction Score by Industry",
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{
"label": "Transportation",
"groupId": 567,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "DAT Solutions's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "max",
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}
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}DAT Solutions Customer Service
3/5
DAT Solutions has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About DAT Solutions's Customer Service
Address
8405 SW Nimbus Ave, Beaverton, OR 97008
Website
http://www.dat.com/
Phone Number
1(800) 547-8847
DAT Solutions's Social Links
Quick Insights into DAT Solutions Customer Service
DAT Solutions's Customer Service score was rated highest by customers from the Transportation industry, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked DAT Solutions' Customer Service score.
Ranked DAT Solutions Customer Service the Highest
Ranked DAT Solutions Customer Service the Lowest
DAT Solutions Customer Service Score by Gender
DAT Solutions's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of DAT Solutions.
Male
2.6/5
Female
N/A
DAT Solutions Customer Service Score by Ethnicity
DAT Solutions's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of DAT Solutions.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
DAT Solutions Customer Service Score by Age
DAT Solutions's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of DAT Solutions.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.6 | 31-35 | 2.6 |
46-50 2.5 | 46-50 | 2.5 |
DAT Solutions Customer Service Score by Usage
DAT Solutions's Customer Service score was rated 2.5 stars by customers who have used DAT Solutions's products/services for 5 to 10 Years.
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DAT Solutions Customer Service Score by Industry
DAT Solutions's Customer Service score was rated 2.7 stars by Transportation industry customers.
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DAT Solutions as an Employer
2.5/5
DAT Solutions has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
DAT Solutions scored a -17 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of DAT Solutions would recommend the brand to a friend. ENPS measures how likely DAT Solutions employees would recommend working at DAT Solutions to a friend.
Net Promoter Score
-17
NPS Score
| 36% | Promoters |
|---|---|
| 11% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 21% | Promoters |
|---|---|
| 15% | Passive |
| 64% | Detractors |
