DCP Midstream NPS & Customer Reviews

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DCP Midstream

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DCP Midstream

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About DCP Midstream's Brand

A natural gas processing company. Among its major competitors, DCP Midstream is ranked in 2nd place for NPS while BP is 1st, and NGL Energy Partners is 3rd.Their current market cap is $4.63B

Brand at a Glance

66%

Customer Loyalty

2.8/5

Product Quality

3/5

Pricing

2.8/5

Customer Service

DCP Midstream Ranking

^#2 / 4 of its competitors

DCP Midstream NPS

DCP Midstream's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether DCP Midstream's customers would recommend using the product based on a scale of -100 to 100.

DCP Midstream Overall NPS

NPS

50%	Promoters
10%	Passives
40%	Detractors

DCP Midstream NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2020 100	Apr 2020	100
May 2020 100	May 2020	100
Sep 2020 33	Sep 2020	33
Nov 2020 0	Nov 2020	0
Jan 2021 20	Jan 2021	20
Dec 2021 33	Dec 2021	33
Dec 2022 29	Dec 2022	29
Jan 2023 13	Jan 2023	13
Apr 2024 0	Apr 2024	0
Jan 2025 10	Jan 2025	10

How Other Brands Compare

DCP Midstream is ranked second for NPS among its competitors. BP and NGL Energy Partners come in first and third, with Associated Partners, LP coming in at #4. Among those competitors, it is the most valued company.

	DCP Midstream	BP	NGL Energy Partners	Associated Partners, LP
Global Ranking	#-	#178	#-	#-
NPS	10	19	-	-
Valuation Updated every 24 hours for public companies	$4.63B	$641.41M	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

DCP Midstream NPS vs. Competitors

Compared to its competitors, DCP Midstream's NPS is rated right above NGL Energy Partners, and is preceded by BP.

COMPANY		NPS Score
	BP	19
	DCP Midstream	10
	NGL Energy Partners	N/A
	NTPC	N/A
	OMV Petrom	N/A

DCP Midstream Customer Loyalty

66%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

66% of DCP Midstream users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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66%

34%

DCP Midstream Customer Loyalty vs. Competitors

Compared to its competitors, DCP Midstream's Customer Loyalty score is rated right above NGL Energy Partners, and is preceded by BP.

COMPANY		Customer Loyalty Score
	BP	75%
	DCP Midstream	66%
	NGL Energy Partners	N/A
	NTPC	N/A
	OMV Petrom	N/A

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DCP Midstream Product Quality

2.8/5

DCP Midstream has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.

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DCP Midstream Product Information

DCP Midstream’s product quality score is a 2.8 out of 5 as rated by its users and customers.

Website: http://www.dcpmidstream.com/

Company Size: 1,001-5,000 Employees

Industry

Tech

Analytics

Energy

DCP Midstream Product Quality vs. Competitors

Compared to its competitors, DCP Midstream's Product Quality score is rated right above NGL Energy Partners, and is preceded by BP.

COMPANY		Product Quality Score
	BP	3.8/5
	DCP Midstream	2.8/5
	NGL Energy Partners	N/A
	NTPC	N/A
	OMV Petrom	N/A

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DCP Midstream Pricing

DCP Midstream ROI & Value For Money

3/5

DCP Midstream has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

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DCP Midstream Pricing vs. Competitors

Compared to its competitors, DCP Midstream's ROI score is rated right above NGL Energy Partners, and is preceded by BP.

COMPANY		Pricing Score
	BP	3.7/5
	DCP Midstream	3/5
	NGL Energy Partners	N/A
	NTPC	N/A
	OMV Petrom	N/A

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DCP Midstream Customer Satisfaction (CSAT)

DCP Midstream Customer Satisfaction (CSAT) Score

40 / 100

DCP Midstream has an overall Customer Satisfaction score of 40 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	0%
Satisfied	40%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	60%

Very Satisfied

Satisfied

40%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

60%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

DCP Midstream Customer Satisfaction vs. Competitors

Compared to its competitors, DCP Midstream's Customer Satisfaction score is rated right above NGL Energy Partners, and is preceded by BP.

COMPANY		Customer Satisfaction (CSAT) Score
	BP	77%
	DCP Midstream	40%
	NGL Energy Partners	0%
	NTPC	0%
	OMV Petrom	0%

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DCP Midstream Customer Service

2.8/5

DCP Midstream has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.

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About DCP Midstream's Customer Service

Address

370 17th Street, Suite 2500, Denver, CO

Website

http://www.dcpmidstream.com/

Phone Number

13036051973

DCP Midstream Customer Service vs. Competitors

Compared to its competitors, DCP Midstream's Customer Service score is rated right above NGL Energy Partners, and is preceded by BP.

COMPANY		Customer Service Score
	BP	3.8/5
	DCP Midstream	2.8/5
	NGL Energy Partners	N/A
	NTPC	N/A
	OMV Petrom	N/A

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DCP Midstream as an Employer

3.5/5

DCP Midstream has a 3.5/5 stars for its overall company culture rated by their employees

top

50%

CEO of DCP Midstream

Wouter van Kempen

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

DCP Midstream scored a 10 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of DCP Midstream would recommend the brand to a friend. ENPS measures how likely DCP Midstream employees would recommend working at DCP Midstream to a friend.

Net Promoter Score

NPS Score

50%	Promoters
10%	Passive
40%	Detractors

Employee Net Promoter Score

eNPS Score

33%	Promoters
34%	Passive
33%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail