DentaQuest Employee Reviews

Make sure supervisors are knowledgeable. Make sure supervisors follow up with calls when they take longer than ten minutes to answer a question. Update information and delete old information. Better training. Follow through with incentives, shouldn’t take over a month to receive e-gift certificat

Communication between offices and regional operations manager

Actually caring about employed and customers

Providing guidance and information to all employees on all levels

Our executive leadership team needs to be aligned with one another.

Getting paid a living wage for Boston cost of living

Not hired in after almost a year. My pay should increase as much as my responsibility for my job role.

Makes the raises and bonuses what they used to be

Workload greater than other competition, staff short handed

It comes down to lack of motivation due to lack of support for technology improvement

Knowledge. Asking for help. Transferring calls properly.

Need to be professional in professional setting

Coworkers would benefit from stronger accountability. We would work better if we held others to deliverables. Sometimes, we are too nice.

Mangers need to stop feeling like they are better than employees because of a title.

Empathy, consideration, clarity, honesty and communication about the processes

Less nepotism, more skillful hiring

The manager needs to know about the dental field

Communication, agents should not be responsible for tech support calls that is why there is an IT department. C&G needs to reach out to members with results of appeals and complaints. Unprofessional and terrible customer service for them to call and figure it out themselves.