DentaQuest Employee Reviews
Out of 68 DentaQuest employee reviews, 64% were positive. The remaining 36% were constructive reviews with the goal of helping DentaQuest improve their work culture.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Willingness to listen, adapt and it put into action what’s best for the custome
Nothing, what they give on lack of micromanaging is compensated by terrible management skills
The leadership team strives to enhance the company culture.
What does the leadership team need to get better at?
Make sure supervisors are knowledgeable. Make sure supervisors follow up with calls when they take longer than ten minutes to answer a question. Update information and delete old information. Better training. Follow through with incentives, shouldn’t take over a month to receive e-gift certificat
Communication between offices and regional operations manager
Actually caring about employed and customers
Providing guidance and information to all employees on all levels
Our executive leadership team needs to be aligned with one another.
What is the best part about your compensation package?
average by comparison. would like to see better options
Touches all the bases necessary for success.
They offer a variety of plans
Great benefits and yearly bonuses
The mix of a solid base pay, with bonus incentives plus a solid insurance plan.
Why do you feel undervalued and what would make you feel better about your compensation?
Getting paid a living wage for Boston cost of living
Not hired in after almost a year. My pay should increase as much as my responsibility for my job role.
Makes the raises and bonuses what they used to be
Workload greater than other competition, staff short handed
What are some of the best things about your team?
Great team to work with
Everyone takes a leadership role when asked. And everyone tries to help others in need
The hustle when things need to be done quickly or when we need to get out of a rough situation
We work together! Team work makes the dream work!
Everyone tries to get through with the little resources provided
What do your coworkers need to improve and how could you work together better?
It comes down to lack of motivation due to lack of support for technology improvement
Knowledge. Asking for help. Transferring calls properly.
Need to be professional in professional setting
Coworkers would benefit from stronger accountability. We would work better if we held others to deliverables. Sometimes, we are too nice.
What is most positive about the culture and environment at your company?
culture and environment of the company
Most positive about culture is dress casual
we work from home and its more peaceful this way... our own atmosphere even though its high stress due to high levels of productivity and quality expected
And everyone continues to try and improve the company and the community in which they work. It’s vital to work together for harmony in the workpla
WFH flexible and daily meetings to make sure people are logged on
What needs to change to make the company culture better?
Mangers need to stop feeling like they are better than employees because of a title.
What did you like most about the interview process?
They not only look at the work experiences you’ve had but they look for the character of the person and traits you bring through life experiences to
It was simple. To the point.
The quick response times and decision making
Questions were asked that pertained to my future at the company.
Response time was fairly quick
What would you improve about your company's interview process?
Empathy, consideration, clarity, honesty and communication about the processes
Less nepotism, more skillful hiring
The manager needs to know about the dental field
What makes you most happy at work?
culture and environment of the company
The teamwork of all those involved in leadership positions.
That I get to WFH
The environment, being able to handle my workload with headphones in and not be micromanaged
That I get to work with my coworkers
What's going wrong and how can it be improved?
Communication, agents should not be responsible for tech support calls that is why there is an IT department. C&G needs to reach out to members with results of appeals and complaints. Unprofessional and terrible customer service for them to call and figure it out themselves.
What would you most like to see improved at your company?
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