36
eNPS Score
Q&A With Diamond Resorts Employees
Diamond Resorts employees answer questions about what life is like behind the scenes at their company, including queries about culture, leadership, professional development, and compensation.
How employees describe working at Diamond Resorts
Custoner service is horrible. No phone number to file complaint
customer care, not to give you the runaround
I have received the poorest service ever. After being with Diamond for 22 years and am looking to transition....no one can help me and no one wants to.
Dimond Resort charged me additional $420.21 for my stay 4 night stay eventhough I bought a sampler from them. They did not let me attend the presentation and said I will kot be charged. A month later I see in my credit card that they charged me. Employees say something and do another thing.
Overworked & underpaid. The stress and workload of a club member service agent warrant a base salary of 38-42k. 24,999k base. I was top performer with commision i made 51k . Your top performer shouldnt be the only agent making the median salary of area. They dont value their workforce or members.
What it's like to work at Diamond Resorts
- Diamond Resorts employees generally work 8.8 hrs a day
- Employees at Diamond Resorts report the work pace is comfortably fast
- 98% of Diamond Resorts employees look forward to interacting with their team every day
- Diamond Resorts employees most often take 20-30 paid vacation and sick days each year
- Diamond Resorts employees typically get valuable feedback on how to improve at work Every Week
- 89% of Diamond Resorts employees call their work environment positive
Q&A With Diamond Resorts Employees
IDX: 0 TOT: 39
What Marketing department questions did Diamond Resorts ask during your job interview?
Production &Budget strategies, team culture development
How important is travel to me?
How does Diamond Resorts measure success and growth in the Marketing department?
Key Result areas of responsibility driving for stretch budget goals
More tours you right and sales volume generated from the tours
If you could make changes, how would you improve the culture at Diamond Resorts?
Having been in this industry for over 20 years, I feel that Diamond Resorts has the BEST culture.
Change pay to hourly plus commission, so employees don’t become so desperate.
How's the work pace at Diamond Resorts?
It’s a roller coaster, one hour is dead then a mad rush for three, then dead again
Quick and we get through our days fast and have a great work-life balance
What unique perks and benefits does Diamond Resorts provide?
Discounted stays at their resorts
The concerts, discounts locally, resort discounts, 401k, paid time off, great Holiday time off, SPIFFs, free trip giveaways, and so much more.
How's the morale at Diamond Resorts?
Busy season it’s great, but slow season everyone is struggling to make ends meet.
Amazing
What's one thing you wish you'd known before joining Diamond Resorts?
They were going to reduce my hourly pay.
My maternity leave wasn't covered because I was already pregnancy coming in.
How would you describe your overall experience interviewing at Diamond Resorts?
Lots of hype, little reality
Wonderful
How do I do well in an interview at Diamond Resorts?
Be excited
Research the company, show that you really want the position.
How long do the interviews usually take at Diamond Resorts?
An hour if they like you
30 minutes
Who did you meet with during your interview? And how long did it take to hear back from Diamond Resorts?
Department manager and I was hired on the spot.
The leadership team and I heard back that same week.
What should I wear for an interview at Diamond Resorts?
Professional
Dress to impress. No jeans or fitness apparel.
In your opinion, what are the most common interview questions that Diamond Resorts asks?
Motivation, sales exp, they are mostly looking for energy
income expectation, experience, and scheduling
How does Diamond Resorts handle HR issues?
Haven’t had any, but I know my boss has always provided us with a secure, safe environment to bring up our concerns.
Make sure everyone feels heard, keep everything confidential, never treat anyone differently, and make sure we follow appropriate HR & Legal guidelines.
How innovative is Diamond Resorts?
Middle of the road
BEYOND - they are FAR ahead of all of their competitors with their Celebrity Ambassadors, Champions Tournament, and Events of a Lifetime opportunities.
How helpful was your Marketing team when you were first hired at Diamond Resorts?
Exceptional
What's the best part of your job at Diamond Resorts?
My interaction with field and executive team members with our collaborative projects.
What are you most excited about working at Diamond Resorts?
Internal & External Partnerships, culture and teamwork
What skills do you need to be successful in the Marketing department at Diamond Resorts?
Personable, can speak with anybody, not shy
What's the office layout like at Diamond Resorts?
open concept. Leaders keep doors open
How much diversity is there among employees at Diamond Resorts?
We are welcoming to anyone and everyone. We don't hire or not hire based on race.
What's the Sales team like at Diamond Resorts?
No drama, friendly, and hardworking. Great company culture
How's the leadership on the Sales team at Diamond Resorts?
The most positive and encouraging that I have ever worked with.
How would you compare interviewing at Diamond Resorts to other places you've interviewed?
It's a lot more laid back and comfortable.
What was the most difficult question that was asked during your interview at Diamond Resorts?
Why I was a better pick than other candidates and what I would bring to the team that would be unique.
Curious about what work's like at Diamond Resorts?
Anonymously Ask Diamond Resorts Employees Any Question
Should I work at Diamond Resorts?
59% of Diamond Resorts employees would encourage their friends to become coworkers, whereas 18% are neutral and 23% would not recommend working at Diamond Resorts to their friends.
| 59% | Promoters |
|---|---|
| 18% | Passive |
| 23% | Detractors |
Working at Diamond Resorts' competitors
Recently Asked Questions about working at Diamond Resorts
- What Marketing department questions did Diamond Resorts ask during your job interview?
- How helpful was your Marketing team when you were first hired at Diamond Resorts?
- How does Diamond Resorts measure success and growth in the Marketing department?
- What skills do you need to be successful in the Marketing department at Diamond Resorts?
- What's the best part of your job at Diamond Resorts?