Diamond Resorts Employee Reviews
Out of 226 Diamond Resorts employee reviews, 88% were positive. The remaining 12% were constructive reviews with the goal of helping Diamond Resorts improve their work culture. The Sales team, with 100% positive reviews, reports the best experience at Diamond Resorts compared to all other departments at the company. The Marketing team offered the most constructive feedback, with 12% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Sales Dept
I enjoy working for a company that cares about their employees
Review from Marketing Dept
What do you like best about the leadership team?
The leadership i started with a year pior were all gone by the time i left. Throughput one yr I watch 5 members of leadership beaten into resignation through the stress endured
very professional always helping and fair
Review from Sales Dept
They are professional and organized
They understand their employees' needs, and those of the communities where there resorts are located, and act accordingly in a responsible way.
Review from Marketing Dept
They appreciate their employees! You are more then just a number here!!
Review from Sales Dept
What does the leadership team need to get better at?
there is no leadership. lazy supervisor.
My manager practices blatant favoritism. If you dare to complain about injustices within the company or theft from other employees, you are told that you have a personal issue. You then lose valuable shifts and get short-shifted on the next schedules. Any complaints are always met with punishment.
Review from Marketing Dept
They're doing the best that they can.
Review from Marketing Dept
Honesty, communication, legal compliance, fair hiring practices, taking HR violations seriously, rewarding quality work...
Appreciating their employees, organization, engagement
Review from Marketing Dept
What is the best part about your compensation package?
Pay is the top in the Industry
Review from Sales Dept
insurance and the stock options
We get eye and medical insurance
The pay is very generous!
Review from Sales Dept
It's better than the average plan
Review from Marketing Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Better value health benefits and bonus
Rise to level of experience an accountability
Get rid of hourly vs. commission. It wouldn't cost the company much more to offer hourly plus commission, and the motivation to do better the company would be much higher. In the long run, the company would make more money.
Review from Marketing Dept
We put in a lot of hours learning and physically working on the facilities. Much more demanding job than most higher paid positions.
Like positions in the open market make better pay. I would like a fair chance to advance and see monetary rewards for quality work
What are some of the best things about your team?
Always willing to help make sure everything is fair
Review from Sales Dept
we all work our tails off to make sure the guests are taken care of while they are staying at the hotel.
They are outgoing and have a positive outlook
We're mostly all like-minded and enjoy each other's company
Review from Marketing Dept
We hold each other accountable
Review from Sales Dept
What do your coworkers need to improve and how could you work together better?
Regular Team meetings would help a lot
What is most positive about the culture and environment at your company?
Team meetings team training ect
Review from Sales Dept
Diversity ,competitive, growth, honesty, attention to detail.
The friendly guest and staff
The motivation that the leadership team fosters
Review from Marketing Dept
Intentional culture is our mindset
Review from Sales Dept
What needs to change to make the company culture better?
replace the management in housekeeping. she is not a team player. negative attitude. she comes in after 4pm, for what reason i am not sure. i feel she should be there at the start of the shift to make sure we have all the supplies to make our jobs more efficient.
Putting some focus on the way we treat our internal customers/team members. Community engagement
What did you like most about the interview process?
Straightforward, fast, and not stressful
i basically had the job. talked with the supervisor for 5 minutes and was hired
They ask all the right questions
Team is extremely thorough with panel interview questions
Review from Sales Dept
Interview was made to be very comfortable and not confrontational
Review from Marketing Dept
What would you improve about your company's interview process?
The initial contact with recruiters was good but the manager cancelled on me 5 times and I felt generally rushed through the interview
What makes you most happy at work?
Making custmers dream vacations happen
It's the best in the Industry
Review from Sales Dept
People ,fun,how can help you,apparel, listener
I get to serve the guest like family
Booking multiple tours and getting to have fun while being productive
Review from Marketing Dept
What's going wrong and how can it be improved?
Members are straight up lied to on the sales floor and promised things that are not possible. The sales reps do not know the actual rules of each various members including the members gained in acquisitions. In my opinion, its done on purpose to highlight the positives but most make up the resr
management. it starts at the top. we are told to do our job the diamond way and i still have no idea what way that is. management doesnt even know.
Management is awful. They cater to the liars, theifs, and cheaters because they are perceived to make the company more money. The managers are to ignorant to see that the environment created by an unethical employee costs the company far more that the perceived gain. Management is costing millions.
Review from Marketing Dept
Prefer not to state specifically
What do you like best about your company?
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What would you most like to see improved at your company?
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