36
eNPS Score
Q&A With Diamond Resorts Employees
Diamond Resorts employees answer questions about what life is like behind the scenes at their company, including queries about culture, leadership, professional development, and compensation.
How employees describe working at Diamond Resorts
Custoner service is horrible. No phone number to file complaint
customer care, not to give you the runaround
I have received the poorest service ever. After being with Diamond for 22 years and am looking to transition....no one can help me and no one wants to.
Dimond Resort charged me additional $420.21 for my stay 4 night stay eventhough I bought a sampler from them. They did not let me attend the presentation and said I will kot be charged. A month later I see in my credit card that they charged me. Employees say something and do another thing.
Overworked & underpaid. The stress and workload of a club member service agent warrant a base salary of 38-42k. 24,999k base. I was top performer with commision i made 51k . Your top performer shouldnt be the only agent making the median salary of area. They dont value their workforce or members.
What it's like to work at Diamond Resorts
- Diamond Resorts employees generally work 8.8 hrs a day
- Employees at Diamond Resorts report the work pace is comfortably fast
- 98% of Diamond Resorts employees look forward to interacting with their team every day
- Diamond Resorts employees most often take 20-30 paid vacation and sick days each year
- Diamond Resorts employees typically get valuable feedback on how to improve at work Every Week
- 89% of Diamond Resorts employees call their work environment positive
Q&A With Diamond Resorts Employees
IDX: 25 TOT: 43
How flexible is your work schedule at Diamond Resorts?
More flexible then our competitors
What kind of interview questions do they ask when hiring someone in the Sales department at Diamond Resorts?
Sales experience, training experience, income expectation, schedule ability, why they should be hired.
What does the ideal candidate in the Sales department look like at Diamond Resorts?
Eager to meet new people everyday, open to always learning, flexible, outgoing, good at sales
How are the career growth opportunities on the Marketing team at Diamond Resorts?
Exceptional! Company is all about encouraging growth within and moving up the ladder or into different areas outside the marketing team.
What Sales department questions did Diamond Resorts ask during your job interview?
Why I would be the best fit, income expectations, relevant experience, etc.
How helpful was your Sales team when you were first hired at Diamond Resorts?
Everyone was extremely friendly, training was excellent, and the leadership was very welcoming.
What's the work from home policy like at Diamond Resorts?
Certain positions may work from home only if that is the only option and not permanently.
Does Diamond Resorts drug test or do a background check?
Background check
What's the internship program like at Diamond Resorts?
Competitive because it is a first class program. Our interns truly learn every role in the company and how to be successful.
How does Diamond Resorts measure success and growth in the Sales department?
Performance and initiative
What skills do you need to be successful in the Sales department at Diamond Resorts?
Willingness to learn, patience and positivity, and drive to get better.
How are layoffs handled in the Sales department at Diamond Resorts?
We provide alternative career options. We never want to lose someone, we want to find the right place for them.
How are the career growth opportunities on the Sales team at Diamond Resorts?
Wonderful. Perform well and you can move up when there are openings and you show interest.
What do employees at Diamond Resorts think about their benefits?
Diamond Resorts employees rate their overall benefits an A+ and most of them think the perks are Good. 93% of Diamond Resorts employees say they are satisfied with their benefits. The majority of employees also get 20-30 days of paid vacation, and most of the employees believe the cash value of their benefits is $1500 - $2500/mo.
How's career growth and advancement at Diamond Resorts?
80% of the same employees also feel like Diamond Resorts is invested in their career growth. On average, majority of employees have a mentor to help them navigate their career at Diamond Resorts.
How are the managers at Diamond Resorts?
Diamond Resorts employees rate their manager an A+ or 85/100 and the majority believe their manager truly cares about them as a person. Most of the employees (100%) also feels pretty comfortable providing negative feedback directly to their boss.
What's the pay like for employees at Diamond Resorts?
Diamond Resorts employees rates their pay and overall compensation an A+ or 83/100. 76% of employees believe they are paid fairly and 80% of employees get raises every year.
Curious about what work's like at Diamond Resorts?
Anonymously Ask Diamond Resorts Employees Any Question
Should I work at Diamond Resorts?
59% of Diamond Resorts employees would encourage their friends to become coworkers, whereas 18% are neutral and 23% would not recommend working at Diamond Resorts to their friends.
| 59% | Promoters |
|---|---|
| 18% | Passive |
| 23% | Detractors |
Working at Diamond Resorts' competitors
Recently Asked Questions about working at Diamond Resorts
- What Marketing department questions did Diamond Resorts ask during your job interview?
- How helpful was your Marketing team when you were first hired at Diamond Resorts?
- How does Diamond Resorts measure success and growth in the Marketing department?
- What skills do you need to be successful in the Marketing department at Diamond Resorts?
- What's the best part of your job at Diamond Resorts?