Diamond Resorts Employee Reviews
Out of 226 Diamond Resorts employee reviews, 88% were positive. The remaining 12% were constructive reviews with the goal of helping Diamond Resorts improve their work culture. The Sales team, with 100% positive reviews, reports the best experience at Diamond Resorts compared to all other departments at the company. The Marketing team offered the most constructive feedback, with 12% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
there is no leadership. lazy supervisor.
My manager practices blatant favoritism. If you dare to complain about injustices within the company or theft from other employees, you are told that you have a personal issue. You then lose valuable shifts and get short-shifted on the next schedules. Any complaints are always met with punishment.
Review from Marketing Dept
They're doing the best that they can.
Review from Marketing Dept
Honesty, communication, legal compliance, fair hiring practices, taking HR violations seriously, rewarding quality work...
Appreciating their employees, organization, engagement
Review from Marketing Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Better value health benefits and bonus
Rise to level of experience an accountability
Get rid of hourly vs. commission. It wouldn't cost the company much more to offer hourly plus commission, and the motivation to do better the company would be much higher. In the long run, the company would make more money.
Review from Marketing Dept
We put in a lot of hours learning and physically working on the facilities. Much more demanding job than most higher paid positions.
Like positions in the open market make better pay. I would like a fair chance to advance and see monetary rewards for quality work
What do your coworkers need to improve and how could you work together better?
Regular Team meetings would help a lot
What needs to change to make the company culture better?
replace the management in housekeeping. she is not a team player. negative attitude. she comes in after 4pm, for what reason i am not sure. i feel she should be there at the start of the shift to make sure we have all the supplies to make our jobs more efficient.
Putting some focus on the way we treat our internal customers/team members. Community engagement
What would you improve about your company's interview process?
The initial contact with recruiters was good but the manager cancelled on me 5 times and I felt generally rushed through the interview
What's going wrong and how can it be improved?
Members are straight up lied to on the sales floor and promised things that are not possible. The sales reps do not know the actual rules of each various members including the members gained in acquisitions. In my opinion, its done on purpose to highlight the positives but most make up the resr
management. it starts at the top. we are told to do our job the diamond way and i still have no idea what way that is. management doesnt even know.
Management is awful. They cater to the liars, theifs, and cheaters because they are perceived to make the company more money. The managers are to ignorant to see that the environment created by an unethical employee costs the company far more that the perceived gain. Management is costing millions.
Review from Marketing Dept
Prefer not to state specifically
What would you most like to see improved at your company?
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