Digicel FAQs

Hear your balance, activate your plans, or get your PUK1 just by calling 100 and selecting the right option. It’s that simple!

What else can you do?

Top up or set up voicemail (Self-Help)

Access product information on the go.

Make changes to your account - e.g. Bar/Unbar your device

Whether you top up (Prepaid) or pay a bill (Postpaid), here’s what the menu offers when you dial 100:

Activating Add-ons

If you have run out of MBs or data on your plan you can easilypurchase Add-ons.

Click on your preferred method to activate an add-on. For customers with 2G data plans, it is best to use My Digicel App or *100#.

My Digicel App

*136*

*100#

Note: Add-ons can be purchased once every hour.

Customers who select My Digicel App

Step 1.If you are on Digicel's network, click 'Connect with your Digicel ID' to log in automatically.

here

Step 2.After you have logged into the My Digicel app, Press the Menu icon () to the left top corner and select 'My Plans'from the drop down.

Step 3.Select the add-on amount that best suits you. Remember, the amount of data you will need is based on how you use your data. Some activities require more data than others. For some more insight on how data is used please click.

Step 4.Wait for the add-on activation prompt, then restart your device.

Remember to keep track of your data usage from the app by looking at yourData Allowance

The easiest way to activate an Add-on is with the My Digicel app.

How do I check the expiry date of my data plan?

Dial the short code*100# and select “Data Plan” then theManage Data Plansoption. You will then be advised of the steps to follow to check your expiry date. This message will display your current plan, expiration date and time.

How do I renew my data plan?

All prepaid data plans will automatically renew as long as there is sufficient credit on the account to cover the cost of the plan.

How can I cancel my data plan?

Dial short code *136*363# to cancel the plan. The below message will be sent.

Will I be able to roll over my unused data bundles before my plan expires?

Yes. Data bundles will roll over once a data plan is automatically reactivated.

Customers who activate a Smart Bundle, will have up to 48 hours to activate a plan to benefit from rollover data.

Customers who activate 2G plans and the 4G daily plan will have up to midnight on the day their plan expires to claim their unused data.

Activate the unlimited rollover databy clicking here.

Step 1. If you are on Digicel's network, click 'Connect with your Digicel ID' to log in automatically.

Step 2.After you have logged into the My Digicel app, Press the Menu icon () to the left top corner and select 'My Plans'from the drop down.

Step 3.Select the plan that best suits you.

Step 4.Wait for the plan activation prompt and select the 'BUY' option.

Step 5.A text message will confirm that the plan has been activated. Restart your device and you can proceed to use your data.

Screenshots are for the updated version of the app. Be sure to download the updated version for your phone today!

Do you want to browse at a faster speed? We recommend upgrading to a 4G data plan to continue enjoying your data.

To upgrade your plan, simply log into the My Digicel app.

You can choose your preferred method for steps to upgrade your plan:

My Digicel App

Dial *100#

Download the My Digicel App for free!

To identify which plan is the right one for you, click here.

See our full list of plans here.

4G plans are applicable to users of 4G compatible smartphones and Blackberry 10 devices.

To check your data balance on a Prepaid Mobile Smartphone plan, dial *120# or *123#.

If the data bundle is fully used before the end of the plan duration, additional data can be purchased. To see the add-on options, click here.

All plans roll over data from your previous plan when a new plan is activated within the time frame allotted. Customers who activate 2G plans have until midnight after their plan expires to benefit from rollover data. Customers who activate a 4G plan have 24 hours after their plan expires to benefit from Unlimited Rollover Data and Talk

All plans auto-renew.

Choose your preferred method to find out how to activate a data plan:

My Digicel App

Dial *136#

This promotion allows Digicel subscribers to talk 3 minutes to any Digicel number and get 15 minutes on the same call FREE!

Is this offer offer applicable to both Prepaid and Postpaid customers?

Yes, both Prepaid and Postpaid customers can benefit from Free Talk. However, Postpaid customers will qualify after they have utilized their bundle minutes.

Can I qualify for Free Talk if I am using free credit obtained from another promotion?

No, you will not qualify for Free Talk if you are using free credit.

Will my call be disconnected after the 15 minutes of free talk?

No, after the 15 minutes of Free Talk, you will be charged at the standard rate, once there is sufficient credit on the account. If you proceed to talk for an additional 3 minutes, you will benefit from Free Talk once more.

Can I qualify for this offer while roaming?

No, this offer is not available to customers who are roaming.

Rates:-

Peak/Off Peak - 3 minutes $95.76

This promotion allows Digicel subscribers to send 3 text messages to any Digicel number and get 25 messagesFREE to any Digicel number.

Is this offer applicable to both Prepaid and Postpaid customer?

Yes, both Prepaid and Postpaid customers qualify for this offer. However, Postpaid customers will only qualify after they have utilised their bundle SMS (text).

Can I qualify for Free Text if I am using free credit obtained from another promotion?

No, you will not qualify for Free Text if you are using free credit.

Can I roll over my unused texts?

No, Free Texts are only valid for the day you qualified. Therefore, unused texts are not rolled over to the following day.

Can I qualify for this offer while roaming?

No, this offer is not available to customers who are roaming.

Rates:-

$34.20 for 3 text messages

How to check free texts?

Step 1: To check the amount of free messages used, dial *122# send.

Step 2: The message displayed will show how much free texts were used.

Customers can benefit from Double bubble and Triple Bubble promotions for Diaspora when they receive credit online or from any retail outlet abroad.

Entry points for Online and Retail Diaspora promotion are as follows:

here

Note

Bonus credit can be used for Digicel Calls & Texts only.

Bonus Credit is valid for 5 days.

To top up online, click .

Christianity Portal

What is the Christianity Portal?

The Christianity portal is a value added service provided to customers through telecom operators across the globe. The service is strictly subscription based and it offers a wide range of religious features that resonate strongly with the sentiments and faith of its users.

What contents are delivered through Christianity Portal?

The Christianity Portal has a wide array of features such as:

Who can access this service?

Any individual with a basic mobile handset and a functioning SIM can access this service.

How does the subscription work?

The Subscription fee for our services is highly economical. The charge is one time and thereafter users are put on an auto-renewal system, so that they may continue to have uninterrupted access to our service.

How can callers subscribe to the Christianity portal?

Via IVR: Users can call into the portal (*1216) and follow the options from the Main Menu to subscribe to the service.

Via SMS: Users will also be able to subscribe by sending “Start” or “Join” or “Subscribe” to short code 1216 free of charge.

How can callers unsubscribe from the service?

Via IVR: Users can call into the portal (*1216) and follow the options from the Main Menu to unsubscribe from the service.

Via SMS: Users will also be able to unsubscribe by sending “Stop” or “Unsub” or “Unsubscribe” to short code 1216 free of charge.

What is the cost to use the service?

$20 per day

Is the service available to both Postpaid and Prepaid customers?

Yes it’s available to both subscribers.

If your network connection is lowor fluctuating, calling 100 will not resolve the issue.

To rectify or "boost" your network signal, you can:

Restart the device

Activate then deactivate airplane mode

Confirm the device’s network capability by going into Network Settings. Some devices only facilitate 2G/3G connection. You canswitch between connections, example, from 3G to GSM only. Ensure a restart is done once any adjustment is made.

Magic Voice

What is the Magic Voice Service?

The Magic Voice Service allows you to make calls to local Digicel numbers and other mobile networks with the voice or background noise being altered.

For example, if you are a female, you can use the Magic Voice service to change your voice to sound like a male (and vice versa) on your call to a local on-net number.

You can also use the Magic Voice service to make your background sound like you are in traffic or at Football match.

How does the Magic Voice Service work?

Once you confirm your subscription of the service, you will be charged $20 for the subscription fee.

Once subscription is successful, you will be advised on the dialing format132xxxxxxxto access the Magic Voice service.

If you attempt to subscribe for the service with insufficient credit, the subscription will fail and the IVR will advise you to top up to ensure the required amount is on the account to subscribe for the service.

You will start incurring charges for your call once the call is connected to the other party. Calls made using the magic voice service will deduct from your main balance or bonus credit which is applicable.

Note calls to Magic Voice IVR (132) are free.

How do I use the Magic Voice Service on a call?

Once you connect to the IVR, you will be prompted to choose your voice or background noise or both background noise and voice. When you select your option, the call will then be routed to the B party (number you are calling). You may return to your regular voice by selecting “0” at any time during the call.

When the call is connect to the B party, you will start to incur charges at your current rate plan rates.

You will have the option to change your voice and background noise to normal while on the call or change to another voice or background noise.

You will be able to use the Magic Voice service for calls made to off- net numbers.

When making calls using the Magic Voice service, you will not be able to hide your caller ID.

If you call B party with Magic Voice and the call goes to voicemail, you will have the option to end the call or leave a message using the Magic Voice.

If you call B party with Magic Voice and B party is unavailable due to barring, then you will receive the relevant ID announcement.

How can callers change their voice to other voices while speaking to their friend?

During the call, you are required to press ‘1’, ‘2’ or ‘3’ to change your voice to other available options

What voices/background can I change to while using the Magic Voice service on a call?

Please see below for Voice/Background options:

What is the cost to register?

The Magic Voice service will have a daily subscription fee of $20.

Do I need a special handset required to use the Magic Voice service?

No. Magic Voice is compatible on any mobile phone.

What if there is insufficient credit on my account when an attempt is being made to subscribe to the service?

If the subscription request fails due to insufficient credit, you will receive an SMS advising to top up and try subscribing again.

Will my subscription to the service auto-renew?

Your Magic Voice subscription is valid for 24 hours. The service WILL auto renew once there is sufficient credit on your account.

If you have insufficient credit on your account, auto renewal will fail. However the Magic Voice service will attempt to auto renew every 24 hours for 7 days after plan expiry.

You may cancel the auto renewal retries after plan expiry by texting the word Stop to +1442.

On each failed renewal attempt, you will be advised to top up for the service to auto renew.

How do I unsubscribe from the Magic Voice service?

You may unsubscribe at any time by texting the word“STOP” to +1442

Will I still be able to benefit from Free After 3 and other promotional offer while using the Magic Voice Service?

Yes. You will still be able to benefit from the Free After 3 and other promotional offers when using the Magic Voice Service.

Can I use bonus credit to make calls with the Magic Voice Service?

Yes. Calls made using the magic voice service will be deducted from your main balance or bonus credit, which is applicable.

Can users call friends in other countries with changed voices?

No. The Magic Voice Service is limited to local mobile numbers.

There are different options available to make bill payments. Selectthe one most convenient to you for more details:

Retail Store

My Digicel App

My Digicel App

Get the freeMy Digicel App to manage your Digicel account anywhere. The App makes it quick and easy to manage your Digicel account from your device.

With the My Digicel App, you can:

- Access your account balance & pay your bill

- Send credit to family and friends

- Top Up online

-Activate/manage plans and subscriptions

By Cheque

When paying by cheque, ensure the following is completed.

Step 1.Make cheque payable to Digicel.

Step 2.Write your name and your Digicel telephone number or account number on the back of the cheque.

Step 3.If you are paying more than one account with a single cheque, please indicate the amount to be credited to each account.

You can visit a Digicel Store to make your payment. Click here to find the closest location to you.

Note: We do not accept payment via cash at our stores.

Download the My Digicel app today!

Step 1. To activate a plan from your phone, first dial*136#.

Step 2. Select ‘Purchase a 4G Plan or Add on’ or ‘Purchase a 2G Plan or Add on’.

Step 3. We have a range of plans to suit every budget and need. Select the plan that is right for you. There are more plans available when you select*.

Step 4.Once you have selected a plan, you will receive a pop up message advising you the activation is underway.

A text message will be sent to confirm that the plan has been activated. Restart your device and you can proceed to use your data.

If you find your credit running out here are some checks that you can do to resolve this:

Activate the bestplan to suit your needs. To see our plans and choose the right one for you, click here,or log on to your MyDigicel app.

Not sure how much that call you made or text message cost? You can check out our https://www.digicelgroup.com/gy/en/mobile/plans/prepaid-plans/prepaid-rates.html here.

If you are visiting another country, find easy ways to manage your credit with these roaming tips.

You may have subscribed to Digi INFO where you receive daily updates dependent on the service you selected. Text 'EXIT' to 4636 to unsubscribe to this offer or Contact Customer Care.

You may have subscribed to Magic Voice, which renews automatically every 24 hours once there’s sufficient credit in your account. Text STOP to +1442 to unsubscribe from the service.

Download the MyDigicel app today!

The Top U Up Service allows you to add a voucher card directly to a friend or family member's account. This is a very convenient way of transferring credit, without applying the voucher to your own account.

Step 1. Dial *125*592number#send.

Step 2. You will receive a pop up notification advising to dial *125*Voucher Number# send.

Step 3: You will receive a message advising that the recharge is in progress. You may then confirm with your friend or family member that the credit has been applied.

Digicel Caller ID Unblocking Service is a service that allows customersto see the phone number of the incoming call, regardless if the caller has a line restriction activated. (Blocked number)

Step 1: Dial *138# and press “Send’

Step 2. Select the option to'Activate plan for 30 days’ and press 'Send'.

Step 3: You will receive a pop up notification as shown below.

Step 4: After the confirmation message is received, you are now ready to use the service.

Digicel’s Roaming Bundle allows postpaid & prepaid customers the ability to roam in 70 countriesworldwide through the purchase of a roaming plan with allotted data bundles, minutes and SMS and reduced out of bundle calling rates.

How does the Roaming Bundle work?

Customers do not have to be on a local data plan to be able to data roam while on a Roaming Bundled plan.

When bundle is depleted and subscriber is still on a plan, he/she will be charged $30 per min and $30 per text and $100 per MB.

Roaming Bundle plans are not auto-renewed.

Plans are applicable to both Prepaid and Postpaid.

Once the Roaming Bundle has expired, calls, text messages and data will revert to the standard roaming rates.

Click here to activate a plan now!

Roaming Bundle Guide:

Sign-up / Activation code

*130#, My Digicel App

How to check my bundle?

*120*130#, or My Digicel App

When does my SIM card expire?

Each SIM stays active for 60days, after which it goes inactive. There is then a 60 days grace period, however, if you do not top up within this time the SIM will expire. This means, you will not be able to make or receive calls, including calls to emergency numbers. If your SIM expires, any remaining credit on the account will be lost and is not refundable. The only way to regain access to Digicel's network is to purchase a new SIM card.

If you want to check your SIM expiry details you can dial *124# at any time.

If you want to check the credit balance on your SIM, please click here.

You can also dial *124# on your phone to see how much time is left on your sim card. You can check the airtime on your account by clicking here.

Download the My Digicel app today to make checking your sim card status easier:

Why am I unable to take a Credit Advance?

Outstanding Credit Advance balance.

Request was not confirmed. To check how to activate a Credit Advance, click here.

Credit Advance being requested less than 15 minutes after repayment of a previous credit advance.

If you have made all the necessary checks and you are still unable to take a Credit Advance service, Contact us to have this issue resolved.

Why am I unable to repay my Credit Advance?

If you have taken a Credit Advance and notice that the credit is not deducting after credit was received via Credit U or top was made, Contact us to have this issue resolved.

Why am I unable to see all amounts when I dial *141#?

There are restrictions on the amount of credit advance that you can apply for. Therefore, customers will only be able to see two (2) amounts.The amount you are entitled to will be displayed after dialing *141#.

You will only be able to request one credit advance at a time. Therefore, you will be required to clear the previous credit advance before you are able to request another.

Step 1. To request a credit advance, dial *141# send.

Step 2. Select the amount you would like to borrow. (The amounts displayed will vary depending on your eligibility)

Step 3. Confirm the advance amount selected.

Step 4. You will be asked to wait for the confirmation credit advance textmessage.

Step 5. You will then receive your confirmation message.

Digicel credit Advance is a service that provides prepaid customers with an opportunity to request credit in advance and pay for it later.

What can credit advance be used for?

With credit advance you can:

Call local Digicelmobile phones, non-Digicel mobile and fixed line and all international numbers.

Send text messages to local numbers (Digicel and non-Digicel), and international numbers.

Plan activations such as the activation of a data plan

Transfer credit to Digicel numbers (Credit U)

Subscribe to Magic Voice, Christianity Portal and Digicel Ring Back Tones

How Do I Qualify To Use Digicel Credit Advance?

Any prepaid subscriber is qualified to use the service.

How Do I Use The Digicel Credit Advance Service?

Customers can use this service by dialing *141# and following the instructions received.

Is There Any Service Charge On My Credit Advance?

There is a fee that will be deducted on repayment of the CREDIT ADVANCE. Please see break down below.

$141 $9 Charge

$200 - $20 Charge

$450 - $50 Charge

How Can I Check My Credit Advance Balance?

You will be able to check your Credit Advance balance via by dialing *120*141#

here

Do I Need To Have Credit In My Phone To Qualify For A Credit Advance?

No, a credit ADVANCE can be taken at any time. However, there are restrictions on the amount of credit advance that you can apply for. The amount you are entitled to will be displayed after dialing *141#.

How Many Times Can I Request A Credit Advance?

You may request an advance as many times as you wish, AFTER repaying any advances previously taken. In other words you must repay any outstanding advance before you can request a 2nd Credit Advance.

Is There An Expiry Date On The Credit Advance Requested?

No. The credit received from the Credit Advance request will not expire and will remain on the account until it has been used.

Can I Use This Service While Roaming?

Yes. Customers will be able to request a credit advance when roaming.

Are There Any Restrictions For The Use Of The Credit Received From A Credit Advance Request?

No. Credit received from a credit advance can be used for all network services, such as calls, SMS, Credit U and plan activations.

What Happens If I Repay My Credit Advance Before Exhausting The Credit ReceivedFrom My Credit Advance Requested?

Credit received from the Credit Advance will be available until it is used.

What Is The Rate For Calls When Using The Credit Advance Credit?

Rates charged from the credit advance balance will be the same as the prepaid rates.

Click to see our Prepaid Rates.

How do I repay my Credit Advance?

You will be able to repay your Credit Advance on yournext top up or Credit U transfer received.

Why can’t the balance on my main account be used to repay my Credit Advance?

Only recharge amounts (after the advance has been requested)can be used towards credit advance repayments. Credit already on your main account cannot be removed to repay your credit advance balance.

How long do I have to repay my Credit Advance?

There is no stipulated time frame to repay a Credit Advance.

What happens if my next top-up or Credit U transfer received is not sufficient to cover my outstanding advance?

If your next top up is not sufficient to repay the Credit Advance, any top-ups made or Credit U received after, will go towards clearing any outstanding balance.

For example: Ifyou havea $500 amount outstanding and you do a top up of $300, that top up will go towards repaying the $300, leaving $200 to be paid which will then be taken from your next credit U received or top-up made towards the account.

If I make a partial payment on my outstanding Credit Advance will I be able to make another request?

No. You must repay all outstanding advances before being able to make another request.

SIM airtime is the total number of days you get each time credit is applied to your account. With every top up, your airtime refreshes to 60 days.You candial *120#to check your airtime status.

Prepaid and Postpaid customers will be able to purchase a 3 Day, 7 Day or 14 Day Roaming Bundle.

Will I be able to keep my bundles when my Roaming Bundle expires?

No, when the Roaming Bundle expires the following will happen:

Unused data bundle will be removed from your account.

You will also receive a text message advising that the Roaming Bundle is expired and that standard roaming rate will apply.

An expiry text message will be sent to your prepaid or postpaid phone, 2 days and 1 day before the roaming bundle expires. The text message will advise you that the plan will soon expire.

How do I cancel my Roaming Bundle?

The Roaming Bundle cannot be cancelled after activation.

During the activation process you may cancel the activation request.

Once activated, the plan will only expire at the end of the subscription period i.e. 3 day, 7 days and 14 days, after purchase.

Step 1. To activate a 4G add-on from your phone, first dial*136#.

Step 2. Select the Add-on option of your choice. We have a range of add-ons to suit every budget and need. Select the one that is right for you. There are more add-ons available when you select*.

Step 3.Once you have selected an add-on option, you will receive a pop up message advising you the activation is underway.

Step 4. A text message will be sent to confirm that the add-on has been activated. Restart your device and you can proceed to use the internet.

Step 1. To activate an add-on from your phone, first dial*100#.

Step 2. Select 'Data Plan'.

Step 3. Select ‘Add-on’

Step 4. We have a range of add-ons to suit every budget and need. Select the one that is right for you. There are more add-ons available when you select*.

Step 5. Once you have confirmed the add-on activation, you will receive a pop up message advising you the activation is underway.

Step 6. A text message will be sent to confirm that the add-on has been activated. Restart your device and you can proceed to use your data.

All Prepaid accounts are set up to allow roaming. To activate a roaming Bundle, click here.

For postpaid accounts, please Contact Us to activate roaming on your account. Please note, you will need to verify your account and have a minimum security deposit of $40 000.

For more info on how to set up roaming on your phone click here: Digicel Phone Guide.

Please note: Helpforsmartphone is a non-Digicel site, you will incur data charges.

You can activate the Roaming bundle before or while roaming. Once there is sufficient credit, you may dial the shortcode to initiate activation or use the My Digicel app.

Both Prepaid and Postpaid customers can activate a Roaming Bundle using:

UMM: *130#

My Digicel App

You must be connected to a network that allows the usage of USSD short codes, orelse the plan will have to be activated via My Digicel App.

Step 1. Dial the short code *130#

Step 2. Select the roaming plan that best suits you.

Step 3. You will then receive a pop up notification that the plan activation is underway.

After you receive the confirmation message that your roaming plan is activated, you will now be able to benefit from reduced rates. You may check your roaming bundle by dialing *120*130#send.

Download the My Digicel app today!

Step 1. To upgrade your 2G data plan, first dial *100#send.

Step 2. Select 'Data Plan' and press 'Send'.

Step 3. Select ‘Purchase a 4G Plan or Add-on’ and press 'Send'.

Step 4. Select which 4G plan you would like to activate and press 'Send'.

Step 5. Once you have selected the plan, you will receive a pop up message advising you the plan changeis underway.

A text message will confirm that the plan has been activated, and you can proceed to use your data.

If you are interested in getting your Digicel SIM card replaced, you will be required to visit a Digicel Dealer Store with a Government-issued ID (your National ID/Passport/Driver's License) & your PUK1.

If you do not have your PUK1, you will be required to verify your account with anyONEof the following:

1.ID Number: You can provide the ID number of the identification used to make the SIM purchase, i.e. National ID/Passport/Driver's License.

OR

2.Date of Activation: You will be required to provide the exact date, month & year your sim card was purchased.

OR

3. The exact month & year your SIM card was purchased along with four (4) frequently dialed numbers from your account.

OR

4. Six (6) frequently dialed numbers from your account.

You will also need:

Reason for SIM replacement (Lost/Stolen)

$2000.00, which is the cost of the SIM.

Please note: If you do not have an ID & you're unable to verify your account, we will not be able to proceed with the SIM replacement.

We know it’s frustrating to lose a phone. So, whether you prefer a new phone or a new SIM card to use with another device, we’ll do whatever we can to get you reconnected fast. Here are a few things you can do:

Track your device

Contact us as soon as possible

Replace your SIM card

Protect your information

Track your device

Once your device location is turned on, you can find, lock or even erase all your data. Learn how to check the location of your Smartphone here.

Contact us as soon as possible

If your device is lost or stolen, contact us. If your device is lost, we will bar your SIM card. This will prevent anyone else from using it. If your device is stolen, we will bar both the SIM card & the device. If you find your device, we will have it unbarred for you.

Replace your SIM card.

Learn how you can replace your SIM card.

Protect your information

Change passwords for accounts used on your lost/stolen phone such as email account, online banking, social media.

We change our promotions to suit our customer's pockets, and offer specials during key times of the year. Our promotions are always changing, so choose the best way for you to stay up to date with Digicel’s products and promotions anytime, anywhere by clicking an icon:

My Digicel App

Dial ShortCode

Checking on promotions is even easier on the App! Here's how:

Step 1. Select the My Digicel app from the app screen.

Step 2. If you are on Digicel's network, click 'Connect with your Digicel ID' to log in automatically.

Step 3. Once successfully logged in to the home page, view latest promotion offers under 'What's New'.

Download the My Digicel app today!

To get steps to activate a plan, choose your preferred method:

My Digicel App

Dial *140#

Click on the options below for more information:

Data Plans

Data Plan Gifting

Roaming Plans

Postpaid Plans

International Talk Plan

You can also see what plans are available and activate them through the My Digicel app.

Download the My Digicel app today!

Here is how to do it:

Activate your plan by clicking here.

Step 1. If you are on Digicel's network, click 'Connect with your Digicel ID' to log in automatically.

Step 2. Select the plan that best suits you.There are a wide range of plans to choose from. When you're ready, click 'Activate' next to your desired plan.

Step 3. Wait for the plan activation prompt, then restart your device.

Your Digicel SIM card enables you to make and receive voice calls. The price you are charged depends on the plan you have opted for. For details on the different plans available, click here.

It is important to note that the call rates change for local and international calls. Tocheck how you have been charged for your voice calls, click here.

There are a few things you may want to consider when disputing your voice call charges:

1. You are charged differently depending on the location you are calling. For example:

John calls his friend Tim who is in Grenada, and spends 5 minutes talking to him. He then calls his girlfriend Jenifer who is in the USA, and spends 5 minutes talking to her.

The call to Tim cost $1 per minute. Therefore, John spent 5 minutes x $1= $5.00

The call to Jenifer cost $2 per minute. Therefore the call cost 5 minutes X $2 = $10.00

2. If you are making a call and notice that the call only lasts a few seconds, this may be because there was insufficient credit on your account to complete the call. Digicel operates on a per second basis, so if you have $0.50 credit, and the call costs $0.79 per minute, the call will still go through, but it will last less than a minute.

3. Something else you should look out for when trying to make a call with credit on your account is turning off your mobile data before making the call. There are some instances where your handset will reserve the credit used to make a call for data services. Turning off your mobile data will stop the phone from reserving the credit, and allow for the call to go through (please note that if you are going to use the internet again the mobile data service will have to be turned back on).

Here's how you can turn off your mobile data:

Step 1. Most phones feature the option to turn off your data in the top Notification bar. You can press this to turn mobile data off or on.

Step 2. You can also visit 'Data Usage'in your phone settings.

Step 3. Alternately, you can visit 'Settings', then select 'More Networks', followed by 'Mobile Networks'and enable or disable data there.

You can track all your transactions, calls, texts and data using the My Digicel App and the Self Care App.

Here is how easily you can do it on the App!

Step 1.Log into the My Digicel App

Step 2.Select the options ( ) button at the top left hand corner of the app, then select ‘My Charges’.

Step 3. All transaction details will be listed below ‘Transactions’ and will show your recentcalls, SMS and data transaction history. You can also view plans and promotions that were activated by clicking 'Purchase History'.

Get detailed instructions on how to check your transactions on the My Digicel App.

Download the My Digicel app today!

Digicel gives you different ways to manage your plan. If you would like to opt out of a plan, you canchoose your preferred method below:

My Digicel App

Dial *140#

It's even easier on the MyDigicel app. Here are the steps:

Step 1. Open the app and select "Log In".

Step 2. Once logged into the appSelect the ‘Menu Option’ ( ) button at the top left-hand corner and select ‘Plans’.

Step 3. Now choose 'Active Plans'.

Step 4. Select 'Manage' next to thedesired plan.

Step 5. Select your preferred action (eg. Opt Out) and click 'YES' to confirm.

Download the MyDigicel app today!

Digicel creates offers specific to your needs, which means that the promotions you are offered are unique to you. Our promotions are always changing so keep up to date with them using the My Digicel App.

Click any of the icons below to download the My Digicel App:

If you would like more information on our promotions, choose your preferred method to find out how:

My Digicel App

Dial *140#

We change our promotions to suit our customer's pockets, and offer specials during key times of the year. If you wish to cancel a promotion this is how you can:

My Digicel App

Dial *140#

It's easy to manage your plans and promotions from the My Digicel App!

Step 1. If you are on Digicel's network, click 'Connect with your Digicel ID' to log in automatically.

Step 2. Once logged into the app.Select ‘Menu Option’ ( ) button at the top left hand corner of the app.From the Menu list select ‘Plans’, followed by 'Active Plans' to view all active plans and promotions.

Step 3. Select 'Manage' to view option to Opt Out from the plan of your choice; Select 'Opt out' and click 'YES' to confirm.

Download the My Digicel app today!

The APNis the gateway which allows the mobile device to seamlessly access the internet as if you were using a computer. In the event that your data is not working when you have inserted your SIM card, please check the APN settings or Internet settings on your mobile device.

Here's how you can addtheAPN (Internet Settings) in most devices:

1. Go to Settings>More/More Networks> Mobile Networks> Access Point Names.

2. SelectAdd.

3. Type in'web.digiceloecs.com' in the APN slot. No username or password is needed. After the information is entered, select More> Save .

4. Finally,select the newly added InternetAccess Point and restart your device.

Different phones havedifferent settings. For your own phone, you can choose one of these options to guide you further:

Android

Apple

Blackberry

Windows

Android

Step 1.Select 'Apps' and go to 'Settings'.

Step 2.SelectMore or More/Cellular Networks.

Step 3.Select 'Mobile Networks', select Access Point Names or APN.

Step 4.Reset to default and select 'reset' to confirm.

Step 5.Add APN: web.digiceloecs.com.

Step 6.Select 'default' as the APN Type. Select 'More' and 'Save' .

Step 7.Restart your handset.

Apple

Step 1.Go to 'Settings'.

Step 2.Go to 'Mobile/Cellular Data, select 'Mobile/Cellular Data Options'.

Step 3.Select 'Mobile/Cellular Data Network'.

Step 4.Select 'Reset Settings' then 'Reset'.

Step 5.Return to 'Mobile Data Options' Menu. Select 'Mobile/Cellular Data Network'.

Step 6.In the APN slot, put in web.digiceloecs.com.

Step 7.Restart your handset.

Blackberry

Step 1.Select 'All'.

Step 2.Select 'Options'.

Step 3.Scroll to and select 'Device'. Scroll to and select 'Advanced System Settings.

Step 4.Scroll to and select 'TCP IP'.

Step 5.Click the 'APN Settings Enabled' checkbox.

Step 6.Enter web.digiceloecs.com.

Step 7.Select 'Option button' and Select 'Save'.

Step 8.Restart your handset.

Windows

Step 1.Swipe Left.

Step 2.Scroll to and select Settings.

Step 3.Select 'Network & wireless' and Select 'Mobile & SIM'.

Step 4.Scroll to and select 'SIM Settings'.

Step 5.Scroll to and select Public. Select 'Add an Internet APN'.

Step 6.Enter web.digiceloecs.com.

Step 7.Scroll to and select 'Save'.

Step 8.Restart your handset.

If you have followed the instructions above and you are still unable to access your data you can dial *140# and select the balance option in the menu to check your remaining data balance. Once you have depleted your data you will experience slow data speeds. In there you can also activate a data plan.

If all previous steps provided doesn't resolve your issue you can speak to any one of our friendly customer care agents via our Live Chat service.

Prepaid -Our prepaid mobile data plans bring the web to your fingertips. Browse anddownload your favorite apps, stream videos, and keep connected to all your social networks right from your device. For more details, click here.

Postpaid - Our postpaid plans give you the opportunity to add affordabledata packages to part of your existing plan. Our data plans range indata sizes. To get more information, click here or visit one of our dealer stores. here

Here's how you can check what plan is active on your account. If you're using your mobile phone, view your active plansby clicking here.

Also, click here to find out how to stop background data.

To find outhow data works, click .

Once you have used the data in your data plan, we recommend upgrading to a new plan to continue enjoying your data.

To identify which plan is the right one for you, click here.To upgrade your plan, simply log into the MyDigicel app.

You can choose your preferred method for steps to upgrade your plan:

MyDigicel app

Dial *140#

Download the MyDigicel app for free!

Confused by your charges? Here are some of the most common causes of datacharges and how to managethem.

Data Charges

The bestway to browse the internet on your phone is to purchase a data plan. To find out what plan is right for you click here. Browsing the internet without a data plan will charge you from your main credit balance. If you have not activated a data plan, check your transaction history on the MyDigicel app to see if your credit was spent on data. For details on how to check your transaction history, click here.

If you are connected to Wi-Fi or if you are not browsing the internet, we recommend you turn off your data to avoid unexpected data charges.

Expired Data Plan

When your data plan expires, or if you don't have enough credit to auto-renew your plan, this means data will be charged from your credit asyou don't have an active data plan on your account (once you opt in to pay as you go - PAYGO)

Tolearn how to view active plans on your account, how to cancel and enable auto-renewal, click here.

Protecting yourself from Data Plan Expiry

MyDigicel will send you an SMS when your data plan is close to expiry - keep an eye on this to know when to activate a new plan.If you have the latest version of MyDigicel, you will be given the option to purchase a new data plan.

Download the MyDigicel app today!

If you have run out of MBs or data on your plan you can easily activate another plan.

Choose your preferred method to reactivate your plan:

My Digicel App

Dial *140#

The easiest way to reactivate a plan is with the My Digicel app.

Download the My Digicel app today.

To help reduce data usage on your device, here is some useful information about background data.

If your data is turned on, then you may be charged for background data. Background data is data that your apps are constantly using, it could be when your phone is in your pocket or even when you are asleep! Some apps - such as MyDigicel - do not incur a charge for this background data. However, most apps are not free. You can find out which apps are using background data by viewing data usage in your phone's settings.

Turning off data when you're not using it will help you to avoid unexpected background data charges.

Here is how you can do it:

For Android:

Step 1. Go into 'Settings'.

Step 2. Select 'Data usage'.

Step 3. Turn off'Mobile data'.

Now that you have turned your mobile data off, you will save on data usage and charges. However, when you turn your data back on, your apps will immediately resume using background data.

Here are some steps to restrict background data usage:

You can set the Android system to restrict background data usage in Settings > Data usage > Restrict Background Data.

You can also restrict background data for individual apps in Settings > Apps (depending on which version of Android you have).

You can also change your sync settings for Google services in Settings > Accounts > Google > select the account and then un-check the services you don’t want to sync automatically.

For iOS

Step 1. Go into 'Settings'.

Step 2. Select 'Mobile/Cellular'.

Step 3.Turn off 'Mobile/Cellular Data'.

Here are some steps to restrict background data usage:

You can set the Apple system to restrict background data usage in Settings > General>Background App Refresh.

You can also restrict background data for individual apps in Settings > Mobile/Cellular > Cellular Data. Also there is the option to turn off the WiFi Assistin Settings >Mobile/Cellular > Mobile/Cellular Data.

Unable to use the data service on your phone? Here are some steps you can take to get it working again.

Step 1. Confirm that you still have data available on your account by checking your data balance using the MyDigicel app ordialing *140#.

live chat option

Step 2. If there are no MB available, please try activating a plan by dialing a short code from your phone,using the MyDigicel app ordialing*140#.

Is your MB balance less than you expected? For help to understand how different activities use different amounts of data,click here.

Step 3. If data is available, try accessing a Google web page or web-enabled app. This will help confirm if the issue you are experiencing relates to a particular app, or to the entire internet service.

Step 4. If some websites/apps work, the issue you were experiencing may have been a temporary issue, or the problem may be related to one particular app. We suggest restarting the application and trying again.

Example: WhatsApp is working, but the browser is offline.

Step 5. If all websites or apps do not work, please check your APN settings.

Step 6. Check that your mobile data connection has been enabled. You can confirm this by going to settings, then data usage. You will then see the option to have your data turned on/off.

If your phone has the drop down menu option, you may also enable your mobile data from there.

Step 7. If you have done all of the above and you find more than one person experiencing the same challenge, it may be a network issue. We assure you that we are working diligently to resolve this at the soonest possible time and so, we urge that you try the service later.

If you realize that you are still experiencing the issue, you can use the so we can havethe matter investigated further for you.

For our Postpaid customers, we recommend that you visit a Digicel Store to activate your data plan.After the activation of your data plan, please restart your device.

If you are a prepaid customer, click on your preferred method to activate the plan:

My Digicel App

*140#

Our data plans will work with your smartphone, BlackBerry, tablet or other internet-compatible devices.

To find out what plan would be right for you please click here.

Data is electronic information that is sent to or from your phone. Data is used when you share photos, send emails, watch videos or listen to music online. The amount of data used is measured in MegaBytes (MB) and Gigabytes (GB). Each activity uses a different amount of data.

Let's assume you take a plan which offers you 1 GB of Data. What does that actually equate to?

WhatsApp, Facebook & Social Media

With 1 GB of data to spend solely on WhatsApp or Facebook, you could send over 1.5 million messages. However by sending / receiving images or videos your data will be consumed much faster. Also,WhatsApp will automatically download all media messages by default setting whether it is in Wi-Fi or Cellular data. This auto-download feature uses a lot more data. WhatsApp & Facebook also allows video and voice calls which consumes more data for both the person calling and the person receiving.

Webpages

The size of a single webpage varies; some websites have videos that auto play, whiles others may have images, or just text. If you view plain webpages that containmainly text, you can view more with your data. If you access webpages that are full of high resolution images, these use up more of your data, so you’ll be able to view a little less. Also, applications such as Facebook and Instagram now allow for live streaming which consumes more data.

Photo uploads

Whether you love Instagram, Facebook, Twitter or have your own blog, you’ll be able to upload over 130 photos a day for an entire month with 1GB of data. Larger photos will use a bit more data, but for general social media, you’ll have enough data to share whatever you want.

Emails

When it comes to emails, you’ll be able to send hundredswith 1 GBof data. This includes work emails, messages to friends and more. Emails with images or large attachments use more data. Forwarding long emails will also use up more data.

YouTube

1 GB of data gives you watching time on YouTube. This means you can view videos back to back with ease. If you watch all your videos in very high quality you’ll use more data, so be careful when steaming lots of YouTube videos. The higher the quality, the more data you’ll spend.

Songs

Don’t need the music video? Just download the songs instead. Music downloaded uses the same amount as streaming, so you can stream thesongs you prefer.

Take a look at the following video to see what you get with 1 GB of data.

See our full list of plans .

For Blackberry services, you must activate a 4G data plan, and then activate a free Blackberry services add on using our interactive services menu or the MyDigicel app.

All 4G mobile plans include LTE service within LTE coverage zones. This means once you have an LTE sim card & a compatible device, you are able to browse at super LTE fast speeds!

All plans roll over data from your previous plan when a new plan is activated prior to expiry of the current plan.

All plans auto-renew.

Prepaid out of bundle charges -overage of per MB will apply if the data bundle is fully used before the end of the plan duration (once you opt in).

To check your data balance and manage your 4G data plan, dial *140#.

Find out how to activate a 4G data plan on the MyDigicel app here:

MyDigicel app