Einstein Bros. Bagels Employee Reviews
Out of 132 Einstein Bros. Bagels employee reviews, 61% were positive. The remaining 39% were constructive reviews with the goal of helping Einstein Bros. Bagels improve their work culture. The Sales team, with 86% positive reviews, reports the best experience at Einstein Bros. Bagels compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 42% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Prioritize customer service. Quit letting certain ones do anything they want. Hold shifts accountable. Quit talking negatively about team members to others including customers. We're short staffed too, so help out with customers instead of leaving early.Train people right and hold them accountable
Show appreciation for employees instead of yelling and criticizing. Actually train and coach. Don't belittle
Equal pay, as u have been unethicaly under paid
Manager is awful at scheduling. Does not remprinand anyone for being late or not showing up for work. Does not listen to employees needs or help out front when needed
Review from Operations Dept
Actually leading the people theyre working with and not just goofing around
Why do you feel undervalued and what would make you feel better about your compensation?
My pay is dependent on tips which can drastically vary. Our base pay should reflect the economy. If I were on my own I would not be able to afford basic necessities. I genuinely enjoy my job. The hours work great for me.
I am actually certified and I am over qualified for my position, I would at least liked to be treated like a person rather than an object.
If I was given what I asked to work full time and paid a decent wage I can't survive off of $11 dollars an hour or even save money
I feel undervalued because u have never been written up, i have never no call no showed, i have covered every shift i have been asked and still make $500+ dollars less per patcheck than the trainees
I was the baker but also worked out front and was often doinh the job of several people including the managers
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
some are great some have no respect for leads and dont know how to work
Being supportive and actually working as a team.
Communication and behavior If they tried to work together
We work together well, we work as a team
The whole staff should be replaced! (with the exception of two associates) especially the management/ shift lead team! The culture at this location is horrible!!
Review from Customer Support Dept
What needs to change to make the company culture better?
Everything in that place needs to change
More interaction from upper management
Manger who cares, assistant manager who isn't a drug addict, shift leads who are qualified, neat clean well lit store, accountability, fair pay
Review from Customer Support Dept
What would you improve about your company's interview process?
Hire better managers who actually know what they are doing.
Review from Operations Dept
1. Manger should be in uniform. 2. Manager should be professional 3. Manager should not make derogatory comments.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Unprofessional management. Quit talking behind peoples back. Show appreciation for those who continue to go above and beyond to make the restaurant succeed. Hold everyone accountable for job requirements, not just a few. Being short staffed, manager should be working more, rather than leaving early
Not friendly service. Constantly remaking orders.
Get a manager that actually knows how to run a store and treats employees and customers with respect.
Review from Operations Dept
If the company cared more about the people in the stores instead of lining their own pockets.
Manager basically hires unqualified candidates.
Review from Customer Support Dept
What would you most like to see improved at your company?
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