100
NPS
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Embarcadero Technologies
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About Embarcadero Technologies' Brand
Embarcadero Technologies offers cross-platform solutions for database design, development and management. Among its major competitors, Embarcadero Technologies is ranked in 1st place for NPS while Accenture is 2nd, and SmartBear is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4/5
Customer Service
Embarcadero Technologies Ranking
- #1 / 4 of its competitors
Embarcadero Technologies NPS
Embarcadero Technologies's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Embarcadero Technologies's customers would recommend using the product based on a scale of -100 to 100.
Embarcadero Technologies Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Embarcadero Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2026 100 | Apr 2026 | 100 |
How Other Brands Compare
Embarcadero Technologies is ranked first for NPS among its competitors. Accenture and SmartBear come in second and third, with BSQUARE Corporation coming in at #4.
Embarcadero Technologies |  Accenture |  BSQUARE Corporation |  SmartBear | |
| Global Ranking | #- | #124 | #- | #- |
| NPS | 100 | 18 | - | -25 |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $23.28M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Embarcadero Technologies NPS vs. Competitors
Compared to its competitors, Embarcadero Technologies's NPS is rated right above Accenture.
| COMPANY | NPS Score | |
|---|---|---|
| Embarcadero Technologies | 100 |
| Accenture | 18 |
 | Rogue Wave Software | N/A |
| SmartBear | -25 |
Embarcadero Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Embarcadero Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Embarcadero Technologies Customer Loyalty vs. Competitors
Compared to its competitors, Embarcadero Technologies's Customer Loyalty score is rated right above Accenture.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Embarcadero Technologies | 100% |
| Accenture | 71% |
| SmartBear | 45% |
| Rogue Wave Software | N/A |
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Embarcadero Technologies Product Quality
5/5
Embarcadero Technologies has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Embarcadero Technologies Product Information
Embarcadero Technologies’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.embarcadero.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Embarcadero Technologies Product Quality vs. Competitors
Compared to its competitors, Embarcadero Technologies's Product Quality score is rated right above Accenture.
| COMPANY | Product Quality Score | |
|---|---|---|
| Embarcadero Technologies | 5/5 |
| Accenture | 3.7/5 |
| SmartBear | 2.5/5 |
| Rogue Wave Software | N/A |
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Embarcadero Technologies Pricing
Embarcadero Technologies ROI & Value For Money
4/5
Embarcadero Technologies has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Embarcadero Technologies Pricing vs. Competitors
Compared to its competitors, Embarcadero Technologies's ROI score is rated right above Accenture.
| COMPANY | Pricing Score | |
|---|---|---|
| Embarcadero Technologies | 4/5 |
| Accenture | 3.6/5 |
| SmartBear | 2.5/5 |
| Rogue Wave Software | N/A |
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Embarcadero Technologies Customer Satisfaction (CSAT)
Embarcadero Technologies Customer Satisfaction (CSAT) Score
100 / 100
Embarcadero Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Embarcadero Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, Embarcadero Technologies's Customer Satisfaction score is rated right above Accenture.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Embarcadero Technologies | 100% |
| Accenture | 74% |
| SmartBear | 50% |
| Rogue Wave Software | 0% |
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Embarcadero Technologies Customer Service
4/5
Embarcadero Technologies has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Embarcadero Technologies's Customer Service
Address
275 Battery St, Suite 1000, San Francisco, CA
Website
http://www.embarcadero.com
Embarcadero Technologies Customer Service vs. Competitors
Compared to its competitors, Embarcadero Technologies's Customer Service score is rated right above Accenture.
| COMPANY | Customer Service Score | |
|---|---|---|
| Embarcadero Technologies | 4/5 |
| Accenture | 3.8/5 |
| SmartBear | 2.4/5 |
| Rogue Wave Software | N/A |
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Embarcadero Technologies as an Employer
3.2/5
Embarcadero Technologies has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Embarcadero Technologies
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Embarcadero Technologies scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Embarcadero Technologies would recommend the brand to a friend. ENPS measures how likely Embarcadero Technologies employees would recommend working at Embarcadero Technologies to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
