Empower Retirement Employee Reviews
Out of 144 Empower Retirement employee reviews, 61% were positive. The remaining 39% were constructive reviews with the goal of helping Empower Retirement improve their work culture. The Customer Support team, with 100% positive reviews, reports the best experience at Empower Retirement compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
I have great manager, very communicative
They are inclusive and down to earth. I can reach out to anyone in the company and get a quick response almost every time.
They are always willing to help and teach you
Mid managers very accessible, approachable, open and willing to listen
They are great and uplifting supporters.
Review from Customer Support Dept
What does the leadership team need to get better at?
Greedy and out of touch upper management. Pay people better if you truly want to prevent high turnover and unhappy employees.
Actually leading rather than waste everyones time with unproductive meetings and phone calls. Don't be afraid to call out individuals who are not performing their job appropriately. It is horrible to call out an entire team when everyone knows who the problem is.
Identifying mid management that do not exhibit the companies defined values and transformed culture and making them accountable.
Leadership doesn't seem to care about their employees. They should realize that as a service based company they should value their employees and work on retaining those with company and business knowledge.
Being clear, concise and honest.
What is the best part about your compensation package?
The annual bonus is great!
Unlimited paid time off is great. If your doing your job you have the freedom to balance your life as you wish
Good 401k match good health and dental coverage
Bonus, discretionary 401k contributions on top of company match, stock incentives
Salary, match, and benefits are all competitive.
Why do you feel undervalued and what would make you feel better about your compensation?
More than a 1% raise.
Earning a decent wage since i am paid about 40% below the industry average for my role.
Compensation should match match expectations. The functions being performed far out number the functions to find in the job role, in quantity and in level of responsibility. You cannot pay people for something described on paper and then expect them to do above and beyond. Compensate accordingly.
Medical benefits way too expensive.
If the company paid me at the same pace as inflation over the last 20 yrs
What are some of the best things about your team?
We genuinely like each other and can turn to each other with questions and are willing to help each other. It is not competitive.
Review from Customer Support Dept
great communication, very patient, and teammates very happy to help you out with any hardships
They are friendly and welcoming
Helpful easy to talk with
People are collaborative and smart
What do your coworkers need to improve and how could you work together better?
More than a week of training
Voice concerns to management if they really want things to improve.
My coworkers are not an issue.
What is most positive about the culture and environment at your company?
Everyone is kind and welcoming
Working together for a common goal
My good and likeable coworkers
Work from home is done throughout the company
We all get along and respect one another.
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Empower Retirement yet.
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What did you like most about the interview process?
I was hired to a company that merged with empower
In the situation I was in, I couldn't just give 2 weeks notice and I told them about that. They were fine with it and gave me as long as I needed to get things in order before my start date.
Review from Customer Support Dept
Proceeded at a comfortable pace.
It was quick and efficient
Good communication from the company.
Review from Customer Support Dept
What would you improve about your company's interview process?
It is differnet now these days.
What makes you most happy at work?
I love the variety of people I work with. It's always something a little different. If I have something I need help with, I can ask any of my coworkers and someone will step up to help.
Review from Customer Support Dept
new challenges and project we work on
Feeling like I accomplished something or helped someone
The fact that i get to work at home.
Review from Customer Support Dept
The support of my manager and colleagues as well as the interaction, both personal and business-related.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Customers are upset they wait 30 mins to talke to a rep. Also interest rates are no where near industry average
Bad strategy. Bad prioroties by management.
When you have an exceptional employee who is qualified for a job, regardless of whether they have been a manager, or a lead in the past, give that person the job. Don't promote someone to a leadership position in a department they have never worked in before.
What do you like best about your company?
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What would you most like to see improved at your company?
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