Epiq Employee Reviews
Out of 882 Epiq employee reviews, 91% were positive. The remaining 9% were constructive reviews with the goal of helping Epiq improve their work culture.
Briefly describe your overall experience at your company
Review from Finance Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Leadership is engaging and takes an interest in all employees at every level.
Review from Customer Support Dept
Support and prioritization of work-life balance
Review from Operations Dept
work life balance is encouraged
Clear direction of how we will stay competitive and the number services provider in our industry.
Review from Finance Dept
Open communication and clarity of goals
Review from Customer Success Dept
What does the leadership team need to get better at?
Recognition and transparency and communication
Review from Operations Dept
Everything. They don't understand the job, which is causing them to consistently let people go for underperforming and they don't offer feedback on how people can improve before being let go.
Review from Operations Dept
Communication and flexibility. Incentives and providing a clear career pathway.
Review from IT Dept
care more about impact and results than awards.
Review from Operations Dept
They need to sit down with the people actually doing the work and find out what's working and what not working. They should not rely solely on supervisors and managers as they are not the ones doing the daily work. It would help improve morale that upper management is hearing firsthand.
Review from Finance Dept
What is the best part about your compensation package?
401K, Client Services spring bonus and PTO.
Review from Customer Support Dept
I've really enjoyed Support Linc this year. The coaching sessions I received were very helpful!
Review from Operations Dept
good coverage and coverage options
HR team in constantly working on something new. I appreciate the consistency in medical.
Review from Finance Dept
Not comparable to previous package, lots of benefits I would never use. I'd rather have a health spending account.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I consistently meet quality expectations, maintain a strong workflow, and contribute to team goals. However, my compensation doesn't feel aligned with the level of performance deliver.
Review from Operations Dept
I know others that are a level below me making the same amount of money, so that's discouraging.
Review from Legal Dept
Better benefits for insurance, better pay for the work i am doing
Review from Operations Dept
Support for working at home (like home office equipment or chair/desk), Wellness benefit to pay for a gym membership.
Review from Customer Support Dept
To have equal pay to a male peer who is in my same role but is paid more.
Review from Sales Dept
What are some of the best things about your team?
Teammates and coworkers are knowledgeable and easy to talk to/easy to ask questions to or have a conversation.
Review from Customer Support Dept
Our team thrives in a collaborative, drama-free environment where transparency and mutual respect are the norm. We focus on solutions rather than conflict, ensuring that communication remains open and constructive. Very positive and professional!
Review from Operations Dept
we have a great community, and take time to know each other as individuals
They are willing to help you.
Review from Finance Dept
My team communicates well and is very reliable. Everyone is approachable and easy to work with.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Show more initiative each day with daily items. Not expecting others to take their work for them when they dont know the material instead of trying to learn themselves, reading SOP's, reaching out to other Seniors, etc.
Review from Operations Dept
I think the amount of interaction is fine.
Review from Legal Dept
People fail up at Epiq and fail to negotiate or look past their silos.
Review from Operations Dept
They need to improve their billable percentages and mutual respect towards others, while restoring positive intent.
Review from Customer Support Dept
They could be a lot better at communicating effeciently.
Review from HR Dept
What is most positive about the culture and environment at your company?
Everyone is supportive, non-judgmental and offers positivity.
Review from Customer Support Dept
What I appreciate most about our culture is the people I’ve met. They’re collaborative and supportive I also enjoy being involved with our ERGs, which create a sense of community and provide opportun
Review from Operations Dept
employees are encouraged to be themselves at work
Fun to talk to and hangout with.
Review from Finance Dept
People are willing to help each other, share knowledge, and work together to ensure we meet our goals.
Review from Operations Dept
What needs to change to make the company culture better?
Give people the tools they need to do their job whether thats supplys or policy
Review from Operations Dept
Accept that people grow and learn and change. Stop expecting people to sit in roles for 5+ years without growth. Stop telling us to do more with less.
Review from Operations Dept
What did you like most about the interview process?
There aren't any Interviews reviews of Epiq yet.
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What would you improve about your company's interview process?
There aren't any Interviews reviews of Epiq yet.
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What makes you most happy at work?
I truly enjoy working with my boss and our small team. The projects I work on are meaningful and allow me to contribute in ways that leverage my skills. Having the opportunity to explore different paths has been incredibly rewarding, and I especially appreciate the flexibility to work from home.
Review from Operations Dept
my community of coworkers and peers
The analytical opportunities that pop up all the time.
Review from Finance Dept
Working from home and the flexibility
Review from Operations Dept
Accomplishing good things for my clients.
Review from Customer Success Dept
What's going wrong and how can it be improved?
lack of engagement, lack of employee care, lack of benefits, lack of feeling like what i do matters. one of my biggest pet peeves is this company roles out initiatives in the LS community without any directions or guidance so things end up being done wrong or people dont know or only half the tea is
Review from Operations Dept
I wish there was more investment in the workers
Review from Product Dept
The amount of work is greater than the resources we have available. Without proper efforts, training and resources we are not set up for success to meet the standards of our leadership.
Review from Operations Dept
Everything is going on and management isn't willing to listen. They care about numbers and nothing more.
Review from Operations Dept
Organizational restructuring on what seems a quarterly basis forcing people into roles they never intended to be in. Very little control or autonomy of career path. Stop treating people like pawns.
Review from Operations Dept
What do you like best about your company?
There aren't any Outlook reviews of Epiq yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of Epiq yet.
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