D-
47/100
European Wax Center Claimed Company
European Wax Center (EWC) is one of the fastest growing beauty lifestyle brands in the nation. EWC’s philosophy, level of service, proprietary products, comfortable setting, and waxing experience combined set us apart as the leader in the beauty and waxing services categories.
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European Wax Center Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
My guest and making people look and feel good
Review from Operations Dept
Meeting new people and building relationships with guest.
clients and coworkers the work itself
Making guest feel good and comfortable
Review from Customer Success Dept
My amazing clients who support me consistently!
Review from Sales Dept
feeling like I'm making a difference every day
Waxing the guests and our conversations
Providing an enjoyable experience in an uncomfortable scenario
When a customer leaves happy.
Review from Sales Dept
The family at osphere that weve created
Getting compensated or shout outs.
Review from Sales Dept
The clients seeing how we are frustrated
When there's good communication between everyone
Nothing if we had different owners runnjng this franchise then perhaps we'd be happier. 3 centers and about more than 1/2 the franchise is unhappy.
Review from Sales Dept
Instilling unapologetic confidence in our guests and associates
Seeing my girls, the few people there that i actually enjoy being around. And a couple of guests who aren't rude or inconsiderate.
Being able to do my job for myself
Being with my clients and making them happy!
Review from Sales Dept
Booking guests in a positive manner
The coworkers, more of the clients. And my hability. I really love what iI do.
What's going wrong and how can it be improved?
I get several complaints from clients about the manager, we push products too hard, clients complain about being bombarded every time they come in
People feel rushed, feel the waxers are not professional enough, since the waxers are rushed the waxes they perform are subpar.
get people that care about your staff and don't just walk all over them and treat them like shit on the bottom of your shoe
The clients recognize that EWC is terrible, but they usually love their waxer and want to continue supporting them, OR they love the convenience of it.
Review from Sales Dept
EWC Corporate needs policies that protect the associates. If they're being mistreated they should be able to be a brand ambasador with any franchisee they choose. Let them be pasdionate and grow.
the turn over rate is very high and there is a lack of consistency
new management or owners can be a solution
We are franchisee chooses to speak to employees and guests is appalling. It seems there is no oversight from corporate whatsoever. Benefits should not be the bottom of the barrel. We cannot even see any vacation time we accrue on our paychecks. In Massachusetts we are supposed to receive overtime.
Review from Operations Dept
The owner is rude an talks down to everyone.
Badanagement playing favorites unprofessionalism, bad examples
Customers apologized to me about the abuse that they see from franchisee and other employees. Customers have gone out of their way to speak to franchisee about his behavior. Franchisee is ruining the European wax center name. Remove franchisee and abusive employees.
Management and the hourly pay.
Review from Customer Success Dept
we are not getting paid what we deserve
Stop putting money and numbers over quality experience. The ingredients are nice, the centers can be clean and efficient. But there’s an Applebee’s quality about how everything’s operated. Like get the people in, get them out, take the $$, and play terrible music al
The 9 minute late policy is far too long, and my manager needs to go through training again and then even further training on how to actually help her employees and the management in general needs to learn how to actually listen and helpful
Nasty customer, nasty upper management
LISTEN TO YOUR WAXERS!!! GUEST SHOULD BE HELD RESPONSIBLE FOR MISSED APPOINTMENTS!!! WE. SHOULD BE PAID BETTER!!!
Review from Sales Dept
Roons are dirty and constumers comment on the uncleanliness
the turnaround rate for our employees due to unprofessionalism from center manager and a now fired owner for prejudices against minority leadership. our center manager hires incompetent gsa employees that do not take the job serious in aspects of tardiness, customer service, and receptionist skills
Customers would bring up the fact every day that there's always new management new employees. They see how unstable European wax center is so they dont like that
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