European Wax Center Employee Reviews
Out of 425 European Wax Center employee reviews, 55% were positive. The remaining 45% were constructive reviews with the goal of helping European Wax Center improve their work culture. The HR team, with 83% positive reviews, reports the best experience at European Wax Center compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 58% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
I have been waxing for 16 years so i have plenty of experience however the training here is minimal.
Protecting their team inside of the business
Everything absolutely disrespecy got let go because she did not like me gave no actual reason until they were asked and work is slow yet after that emailed othwr coworkers asking to pick up shifts
to be able to listen and not feel targeted every time i went to work
Being fair. No favoritism. Being understanding.
Why do you feel undervalued and what would make you feel better about your compensation?
Higher hourly pay. Calculating tips shouldn't count as pay, especially when it varies from day to day.
Feel undervalued because this job should be about customer service, not sales. We are licensed professionals with clients who love and respect us, yet if we do not sell enough we might as well be trash. Bonuses in the service industry should be based on customer satisfaction, not KPIs.
Review from Sales Dept
More hours or higher pay based on experience, reviews & requests
I have no benefits, but they want I work harder, even cleaning the bathrooms when I'm a waxer. Changing my beacks backwards to a no show, when I was there waiting for my costumer. My raise depend on how much I work or sell every 6 months. If I don't do the quote, I dont get rise. For 1 point.
never listened or never followed through with anything
What do your coworkers need to improve and how could you work together better?
Less cattiness stop competing with each other
Nothing coworkers are doing the jobs they have to do
we haven't had one in months
Being team players and actually working together
Review from Sales Dept
Less comparing between waxers and waxers sales
What needs to change to make the company culture better?
Stop using scare tactics to get results because it will only be temporary. Use educational coaching sessions where you self reflect and engage in continous coaching programs
Actual oversight for franchisees. Unannounced visits would be a fantastic thing.
Hire a manager who know who to properly manage a location.
Our franchisee needs to go to workshops or additional training to learn how to effectively motivate and inspire team. She is very negative and unprofessional with clientele
Review from Operations Dept
Cultural sensetivity training they definitely need DEI
What would you improve about your company's interview process?
The managers doing the interview could be way better
Make the question more meaningful.
Review from Sales Dept
Two interviews and check background
Review from Operations Dept
I would fire the manager
Review from Sales Dept
During my interview franchisee had me work unpaid. Franchisee insulted me and my family. Franchisee made me feel extremely uncomfortable. Franchisee commented on my appearance in a multitude of inappropriate ways. If I had not needed this job I would not of taken it. I had constant doubts.
What's going wrong and how can it be improved?
I get several complaints from clients about the manager, we push products too hard, clients complain about being bombarded every time they come in
People feel rushed, feel the waxers are not professional enough, since the waxers are rushed the waxes they perform are subpar.
get people that care about your staff and don't just walk all over them and treat them like shit on the bottom of your shoe
The clients recognize that EWC is terrible, but they usually love their waxer and want to continue supporting them, OR they love the convenience of it.
Review from Sales Dept
EWC Corporate needs policies that protect the associates. If they're being mistreated they should be able to be a brand ambasador with any franchisee they choose. Let them be pasdionate and grow.
What would you most like to see improved at your company?
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