Family Video Employee Reviews
Out of 68 Family Video employee reviews, 61% were positive. The remaining 39% were constructive reviews with the goal of helping Family Video improve their work culture. The Sales team, with 73% positive reviews, reports the best experience at Family Video compared to all other departments at the company.
Briefly describe your overall experience at your company
I am awesome at my job, and would like to learn more management material
Review from Sales Dept
Review from Sales Dept
What do you like best about the leadership team?
Competitive and fun. Challenging but rewarding.
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They have done a fantastic job at the executive level just keeping a video store in business.
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We all are treated as family
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They're friendly and super easy to work with. Everyone loves movies and TV shows so it's super easy to talk to everyone and get along.
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What does the leadership team need to get better at?
Seeing us as people and making feel like valued members
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Finding a way to make sure the company does not collapse and following federal employment law.
learning their jobs and communication
Review from Sales Dept
The team needs to work on scheduling, punctuality, and finding additional quality people to add to the team.
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Following the law - Full time employees are not permitted to take lunch breaks.
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What is the best part about your compensation package?
401k, paid holidays and personal days
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Earning commissions on a variety of sales.
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the best part is making commission
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The pay is fair and there are chances to earn a litttle commission.
Review from Sales Dept
While the offered pay may seem lower than average, there is opportunity for commission based sales. There are a lot of company competitions for these sales, it is a lot of fun and is a wonderful bonus for working hard!
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
you do not get any sort of benefits because only people who work full time do and only the manager assigns that much time for herself
Review from Sales Dept
The company does not follow federal employment law. We are not permitted any breaks regardless of how long of a shift we are required to work.
I feel like they should pay us a little higher.
Review from Sales Dept
Many of these stores are suffering financially, raises are given out in dimes. While the lower hourly rate is compensated with a small commission, it rarely adds up over $50 monthly due to lower income customers.
Review from Sales Dept
This is a minimum wage starting job and raises are not very much. I received only $0.15 with an exceptional review after my first review. It was a job to get me by while I'm back in school. But aside from free pre-release movies and half-price on most rentals, there are no real benefits.
What are some of the best things about your team?
Upbeat and friendly. Knowledgeable and committed.
Review from Sales Dept
we are all friendly too each other and can joke around and be honest and ask for help when we need it
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All of the staff is friendly.
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It is a friendly atmosphere
Teams change quickly and employees are often shared with multiple locations. Everyone is great to work with, there's really not a lot that can go wrong in a movie rentals!
Review from Sales Dept
What do your coworkers need to improve and how could you work together better?
learning their jobs and knowing the importance of customer service. They also need to know that everything in the store reflects who we are as employees
Review from Sales Dept
There are no meetings. As for the co-workers, they are nice people and pretty fun to work with, but many are kids or just don't care so it makes the job that much harder to do a good job when I pull the slack constantly.
Some are allowed to work without any oversight or communication and seem to be above following deadlines. New designs are expected to be completed without consulting the crew building them leading to endless revisions and rework. Bottom line is communication would eliminate the headaches.
What is most positive about the culture and environment at your company?
Customer service can always be hard at times but we keep a friendly atmosphere that they enjoy.
Review from Sales Dept
learning the regular customers names and becoming more comfortable and invested in the friends you make
Review from Sales Dept
A very helpful and positive attitude about serving the customer and taking care of their needs.
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The interactions with people I work with and members of the community is usually positive
my customers are incredible. I love them and they love me!
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What needs to change to make the company culture better?
I think the company itself has so much going on that the corporation has lost touch with the actualities of some of the businesses.
Review from Sales Dept
There is constant pressure and endless intimidation tactics coming from the management office where you are reminded on how easily you can be replaced if you don't like the atmosphere. It is not a very friendly place considering their name is family video.
What did you like most about the interview process?
We dont just hire anyone. We look for friendly and outgoing peole who can sell.
Review from Sales Dept
the district manager seemed very approachable
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Interaction with the manager and district manager.
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meeting the district manager, Andrea Scharf
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How relatable the managers were.
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What would you improve about your company's interview process?
There aren't any Interviews reviews of Family Video yet.
Be the first to contribute a review.
What makes you most happy at work?
Competition, running my own store like my own business. Meeting new people and helping them meet their needs.
Review from Sales Dept
when i am the only employee, it makes me feel like i am in charge of the situation completely and i like that power
Review from Sales Dept
When everything goes very smoothly, and I sell a lot of commission items.
Review from Sales Dept
Doing everyone else's job so that our store benefits from it. Considering all the employees are lazy, including the store manager
Review from Sales Dept
I love movies and it gives me the chance to talk about movies all day long.
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What's going wrong and how can it be improved?
The main issue is not being permitted to take lunch breaks as required by OSHA. If the company would follow the law, I would be a fairly happy employee.
Review from Sales Dept
We could have stronger leaders, better pay to motivate better people to apply.
Review from Sales Dept
There's nothing that can fix it. I just need to move on to something else. Mainly, I've discovered that while I work well in the retail setting, it's not something I enjoy and I'm not completely comfortable working with people on this constant basis.
Endless intimidation, and a rapidly deteriorating company morale. At this point the chickens may have come to roost and the descent is at a point of no return.
What do you like best about your company?
commission and free rentals with great sales
Review from Sales Dept
What would you most like to see improved at your company?
a new store manager who doesnt spend 8% of her time doing drugs in the employee bathroom
Review from Sales Dept