-95
NPS
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Fay Servicing
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About Fay Servicing's Brand
Brand at a Glance
64%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Fay Servicing CMO
Fay Servicing NPS
Fay Servicing's Net Promoter Score (NPS) is a -95 with 2% Promoters, 1% Passives, and 97% Detractors. Net Promoter Score tracks whether Fay Servicing's customers would recommend using the product based on a scale of -100 to 100.
Fay Servicing Overall NPS
| 2% | Promoters |
|---|---|
| 1% | Passives |
| 97% | Detractors |
Fay Servicing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -100 | Jun 2024 | -100 |
Jul 2024 -99 | Jul 2024 | -99 |
Aug 2024 -99 | Aug 2024 | -99 |
Oct 2024 -99 | Oct 2024 | -99 |
Nov 2024 -97 | Nov 2024 | -97 |
Dec 2024 -97 | Dec 2024 | -97 |
Mar 2025 -97 | Mar 2025 | -97 |
Apr 2025 -97 | Apr 2025 | -97 |
May 2025 -97 | May 2025 | -97 |
Jun 2025 -97 | Jun 2025 | -97 |
Dec 2025 -97 | Dec 2025 | -97 |
Mar 2026 -95 | Mar 2026 | -95 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fay Servicing NPS by Gender
Male customers rated Fay Servicing's NPS 4 points higher than Female customers.
Male
-94
Fay Servicing's NPS was rated -94 by Male customers on Comparably.
3%
Promoters
0%
Passives
97%
Detractors
Female
-98
Fay Servicing's NPS was rated -98 by Female customers on Comparably.
0%
Promoters
2%
Passives
98%
Detractors
Fay Servicing NPS by Ethnicity
Fay Servicing's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -93 | Caucasian | -93 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -100 | Other | -100 |
Fay Servicing NPS by Age
Fay Servicing's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Fay Servicing NPS by Usage
Fay Servicing's NPS was rated the highest by customers who have used Fay Servicing's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -97 | 2 to 5 Years | -97 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -60 | Over 10 Years | -60 |
Fay Servicing Customer Reviews
Out of the 26 Fay Servicing customer reviews 1 was positive and 25 were constructive. Fay Servicing customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Fay Servicing Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Fay Servicing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fay Servicing Customer Loyalty Score by Gender
Female customers rated Fay Servicing's Customer Loyalty score 6% higher than Male customers.
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Male
56%
Yes
Female
62%
Yes
Fay Servicing Customer Loyalty Score by Ethnicity
Fay Servicing's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fay Servicing.
59
out of 100
Caucasian
40
out of 100
Hispanic or Latino
52
out of 100
African American/Black
40
out of 100
Asian or Pacific Islander
66
out of 100
Other
Fay Servicing Customer Loyalty Score by Age
Fay Servicing's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 82% | 31-35 | 82% |
36-40 61% | 36-40 | 61% |
41-45 67% | 41-45 | 67% |
46-50 70% | 46-50 | 70% |
51-55 68% | 51-55 | 68% |
56-60 40% | 56-60 | 40% |
61-65 34% | 61-65 | 34% |
66+ 76% | 66+ | 76% |
Fay Servicing Customer Loyalty Score by Usage
Fay Servicing's Customer Loyalty score was rated the highest by customers who have used Fay Servicing's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Fay Servicing Customer Loyalty Score by Industry
Fay Servicing's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Legal industry customers.
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Fay Servicing Product Quality
1.5/5
Fay Servicing has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Fay Servicing Product Information
Fay Servicing’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Fay Servicing's product the highest.
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Quick Insights into Fay Servicing Product Quality
Fay Servicing's Product Quality score was rated highest by customers who have used Fay Servicing's products/services for Over 10 Years, and rated lowest by customers from the Tech industry.
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Ranked Fay Servicing Product Quality the Highest
Ranked Fay Servicing Product Quality the Lowest
Fay Servicing Product Quality Score by Gender
Fay Servicing's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Fay Servicing Product Quality Score by Ethnicity
Fay Servicing's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fay Servicing.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Fay Servicing Product Quality Score by Age
Fay Servicing's Product Quality score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Fay Servicing.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Fay Servicing Product Quality Score by Usage
Fay Servicing's Product Quality score was rated the highest by customers who have used Fay Servicing's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Fay Servicing Product Quality Score by Industry
Fay Servicing's Product Quality score was rated 1.5 stars by both Accounting and Tech industry customers.
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Fay Servicing Pricing
Fay Servicing ROI & Value For Money
1.5/5
Fay Servicing has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Fay Servicing Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Fay Servicing ROI
Fay Servicing's ROI score was rated highest by customers who have used Fay Servicing's products/services for Over 10 Years, and rated lowest by customers from the Tech industry.
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Ranked Fay Servicing ROI the Highest
Ranked Fay Servicing ROI the Lowest
Fay Servicing ROI Score by Gender
Fay Servicing's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Fay Servicing.
Male
1.5/5
Female
1.5/5
Fay Servicing ROI Score by Ethnicity
Fay Servicing's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fay Servicing.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Fay Servicing ROI Score by Age
Fay Servicing's ROI score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Fay Servicing.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Fay Servicing ROI Score by Usage
Fay Servicing's ROI score was rated the highest by customers who have used Fay Servicing's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Fay Servicing ROI Score by Industry
Fay Servicing's ROI score was rated 1.5 stars by both Accounting and Tech industry customers.
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Fay Servicing Customer Satisfaction (CSAT)
Fay Servicing Customer Satisfaction (CSAT) Score
6 / 100
Fay Servicing has an overall Customer Satisfaction score of 6 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
2%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
86%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fay Servicing Customer Satisfaction
Fay Servicing's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
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Ranked Fay Servicing Customer Satisfaction the Highest
Ranked Fay Servicing Customer Satisfaction the Lowest
Fay Servicing Customer Satisfaction Score by Gender
Male customers rated Fay Servicing's Customer Satisfaction score 2 points higher than Female customers.
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6 / 100
MaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 82% |
4 / 100
FemaleVery Satisfied | 2% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 2% | |
Very Dissatisfied | 94% |
Fay Servicing Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fay Servicing's Customer Satisfaction (CSAT) score was rated 4% according to Caucasian users and customers.
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4 / 100
Very Satisfied
3%
Satisfied
1%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
88%
CSAT according to Hispanic or Latino
Fay Servicing's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
Fay Servicing's Customer Satisfaction (CSAT) score was rated 8% according to African American/Black users and customers.
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8 / 100
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
92%
CSAT according to Asian or Pacific Islander
Fay Servicing's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Fay Servicing's Customer Satisfaction (CSAT) score was rated 4% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fay Servicing.
4 / 100
Very Satisfied
4%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
88%
Fay Servicing Customer Satisfaction Score by Age
Fay Servicing's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Fay Servicing.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 14% | |||||||||||||||
| 56-60 | 7% | |||||||||||||||
| 61-65 | 7% | |||||||||||||||
| 66+ | 0% |
Fay Servicing Customer Satisfaction Score by Usage
Fay Servicing's Customer Satisfaction score was rated the highest by customers who have used Fay Servicing's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Fay Servicing Customer Satisfaction Score by Industry
Fay Servicing's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Fay Servicing Customer Satisfaction Score by Industry",
"text": "Fay Servicing's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Accounting",
"groupId": 495,
"score": 22,
"stars": 0,
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"scoreClassName": "max",
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},
{
"label": "Banking and Financial Services",
"groupId": 501,
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"stars": 0,
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"scoreClassName": "",
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{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Fay Servicing's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Fay Servicing's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Real Estate",
"groupId": 554,
"score": 7,
"stars": 0,
"csatScore": 7,
"text": "Fay Servicing's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
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]
}Fay Servicing Customer Service
1.5/5
Fay Servicing has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Fay Servicing's Customer Service
Website
https://www.fayservicing.com/
Quick Insights into Fay Servicing Customer Service
Fay Servicing's Customer Service score was rated highest by customers who have used Fay Servicing's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked Fay Servicing Customer Service the Highest
Ranked Fay Servicing Customer Service the Lowest
Fay Servicing Customer Service Score by Gender
Fay Servicing's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fay Servicing.
Male
1.5/5
Female
1.5/5
Fay Servicing Customer Service Score by Ethnicity
Fay Servicing's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fay Servicing.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Fay Servicing Customer Service Score by Age
Fay Servicing's Customer Service score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Fay Servicing.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Fay Servicing Customer Service Score by Usage
Fay Servicing's Customer Service score was rated 1.5 stars by customers who have used Fay Servicing's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Fay Servicing Customer Service Score by Industry
Fay Servicing's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
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Fay Servicing as an Employer
2.9/5
Fay Servicing has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Fay Servicing scored a -95 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Fay Servicing would recommend the brand to a friend. ENPS measures how likely Fay Servicing employees would recommend working at Fay Servicing to a friend.
Net Promoter Score
-95
NPS Score
| 2% | Promoters |
|---|---|
| 1% | Passive |
| 97% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 28% | Promoters |
|---|---|
| 11% | Passive |
| 61% | Detractors |
