Fidelis Care Employee Reviews

Grateful to work remotely. Nice having benefits medical dental and vision. Enjoy PTO and flexibility with time off. Retention is repetitive and motivation wanes which is standard for call center work. Applying internally for other positions is difficult.

Benefits of medical dental and vision are nice. Opportunity to work remotely is great. Applying internally and moving up is difficult. Job is repetitive and motivation wanes which is the nature of working in a call center

I love my job. Great place to work.

i love working for this company, i get good benefits and fair pay, i get to work remotely which is the best part of it. My people leader does not have leadership skills and makes me feel inadequate even though im a top performer and very good at my job. We should have a way to let upper mgt know.

Review from Operations Dept

Working for Centene has been the worth experience of my life. When you try to reach out for help all the supervisors are in red on teams. Supervisors never help they are getting pay to do nothing and they never correct the QA when you tell them this company won't to far the way they treat people

Direct supervisor is wonderful and quick to respond with questions and issues. Other managers and sups need to take notes to be more proactive and readily abailable

the transparency and collaboration when approaching an issue

The support and encouragement of how we are helping our communities and ourselves.

They have a vision for the company

We are informed by them daily.

Flexible pto and medical dental and vision benefits

The annual bonus and the medical insurance

Review from Operations Dept

salary and benefits are fair

Review from Operations Dept

the benefits, such tuition reimbursement, protected leaves with easy access and pay

ability to work from home, and stock plan options

When I worked there it was horrible and don't let a person close to you pass on. You can explain to them that you want more responsibilites and a better paying position... They will lie to you and overwork you without even saying a thank you for all that you do. They just burn you out

Better pay and health coverage

Having full time hours, and a better pay rate.

Everyone is nice and willing to help out in the chat.

the other members of the team

Review from Operations Dept

We strive to make our members customer service experience the best. Solving issues quickly and professionally.. and with a friendly persona.

very supportive to each other and full of knowledge. No judgement on how many questions you may have

We are there for one another

We should all communicate and help each other as a team

the ability to work remotely is the best part

Review from Operations Dept

The care and concern for the well being.. service.. and health of our members.

WE are super helpful to each other

We celebrate birthdays, babies and weddings as a team

Everything needs to change. The culture needs to change. Management style needs to change

Review from Operations Dept

Have management and upper levels change basic policy. It shouldn't be an circus to report an issue.

The interviewing manager was awesome

Review from Operations Dept

It's a normal interview usually

Make it less detail intensive. 7 years of previous employment is a lot to keep track of, unless you have goals for long term employment.

being able to work remotely and having manageable productivity goals.

Review from Operations Dept

Great place to work. Always has been.

Our ability to help members that don't know what resources are available to them in their communities.

Working from home, getting my pay, doing my job minding my own business

Leadership is disconnected from the day to day concerns of employees and rarely engages them

Review from Operations Dept

Needs to start over beginning with management and higher ups first

The training needs to be more of a focal point. If there are uncontrollable issues within a training session, it should be extended to accommodate those problems.