Q&A With Fidelis Care Employees

Helping the customer confirm that they will make their payments and that the information presented to them is clear and actionable. Currently the built in friction forces missed payments and is willful ignorance.

Raises rates by about 20% annually, but won't cover weight loss meds, won't cover prescribed dosage of drug to help quit smoking. Won't be happy until I die fat, frustrated and cancerous. Thanks for nothing.

Grateful to work remotely. Nice having benefits medical dental and vision. Enjoy PTO and flexibility with time off. Retention is repetitive and motivation wanes which is standard for call center work. Applying internally for other positions is difficult.

Benefits of medical dental and vision are nice. Opportunity to work remotely is great. Applying internally and moving up is difficult. Job is repetitive and motivation wanes which is the nature of working in a call center

I love my job. Great place to work.