We're all in this mess together.
It seems great, but is nothing but false. Just a good show.
Typical feedback is what you've done wrong, rarely what was handled expertly, efficiently, and provided a good customer experience.
After 10 years with solid performance, pay has barely increased. You're typically paid in appreciation for your hard work.
Pay staff adequately. The only way to ger a raise at Fifth Third Bank is to leave Fifth Third Bank.
Communication. Both listening and responding. They always say to ask for help if you need anything, but usually there is no response. If there is a response its usually "I can't help with that, but please ask for help if you need anything."