"FirstEnergy is an energy company. Through its subsidiaries, it is involved in the generation, transmission and distribution of electricity." read more

EMPLOYEE PARTICIPANTS: 87

TOTAL RATINGS: 744

CEO: Steven E. Strah

FirstEnergy Customer Support Department Culture Breakdown

On Comparably 3 employees in FirstEnergy's Customer Support department have rated their company’s overall culture grade a D- contributing a total of 54 ratings. Most employees in Customer Support department have a minimum of Over 10 Years of work experience and. Customer Support employees rate the categories Environment, CEO Rating, and Leadership the highest while rating Happiness, Retention, and Team the lowest.

Based on users who have contributed to ratings on Comparably the Customer Support department consists of 58% men and 42% women.

Environment

Top 35% This score puts FirstEnergy in the Top 35% of similar sized companies on Comparably

Environment Score at FirstEnergy is rated a B by 3 employees.

CEO Rating

Bottom 30% This score puts FirstEnergy in the Bottom 30% of similar sized companies on Comparably

CEO Rating at FirstEnergy is rated a C- by 3 employees.

Leadership

Bottom 30% This score puts FirstEnergy in the Bottom 30% of similar sized companies on Comparably

Leadership Score at FirstEnergy is rated a C- by 3 employees.

Executive Team

Bottom 35% This score puts FirstEnergy in the Bottom 35% of similar sized companies on Comparably

Executive Team Score at FirstEnergy is rated a C- by 3 employees.

Manager

Bottom 20% This score puts FirstEnergy in the Bottom 20% of similar sized companies on Comparably

Manager Score at FirstEnergy is rated a D by 3 employees.

eNPS

Bottom 20% This score puts FirstEnergy in the Bottom 20% of similar sized companies on Comparably

eNPS at FirstEnergy is rated a D by 3 employees.

Work Culture

Bottom 10% This score puts FirstEnergy in the Bottom 10% of similar sized companies on Comparably

Work Culture Score at FirstEnergy is rated a D- by 3 employees.

Gender

Bottom 10% This score puts FirstEnergy in the Bottom 10% of similar sized companies on Comparably

Gender Score at FirstEnergy is rated a D- by 3 employees.

Meetings

Bottom 10% This score puts FirstEnergy in the Bottom 10% of similar sized companies on Comparably

Meetings Score at FirstEnergy is rated a D- by 3 employees.

Outlook

Bottom 5% This score puts FirstEnergy in the Bottom 5% of similar sized companies on Comparably

Outlook Score at FirstEnergy is rated a F by 3 employees.

Compensation

Bottom 5% This score puts FirstEnergy in the Bottom 5% of similar sized companies on Comparably

Compensation Score at FirstEnergy is rated a F by 3 employees.

Perks And Benefits

Bottom 5% This score puts FirstEnergy in the Bottom 5% of similar sized companies on Comparably

Perks And Benefits Score at FirstEnergy is rated a F by 3 employees.

Team

Bottom 5% This score puts FirstEnergy in the Bottom 5% of similar sized companies on Comparably

Team Score at FirstEnergy is rated a F by 3 employees.

Retention

Bottom 5% This score puts FirstEnergy in the Bottom 5% of similar sized companies on Comparably

Retention Score at FirstEnergy is rated a F by 3 employees.

Happiness

Bottom 5% This score puts FirstEnergy in the Bottom 5% of similar sized companies on Comparably

Happiness Score at FirstEnergy is rated a F by 3 employees.

Professional Development

N/A

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Office Culture

N/A

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Diversity

N/A

More Ratings are Needed
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Other Departments at FirstEnergy

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