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Firstsource Claimed Company

Firstsource provides BPO solutions to organizations in banking, healthcare, telecoms, and media. read more

EMPLOYEE PARTICIPANTS: 41

TOTAL RATINGS: 361

CEO: Rajesh Subramaniam

Firstsource Company Culture

Firstsource Culture

This score is derived from employee ratings & reviews

2.5/5

Firstsource's Overall Culture is rated D

Top Rated Culture Dimensions

Environment

Executive Team

Leadership

C-

Manager

C-

CEO Rating

Firstsource CEO

Bottom 20%Bottom 20% of Similar Size Companies on Comparably

Rajesh Subramaniam

59 /100

Diversity at Firstsource

N/A

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Women at Firstsource

Bottom 20%Bottom 20% of Similar Size Companies on Comparably

Women at Firstsource have rated Leadership, Manager, and Executive Team as the highest categories they have scored

Firstsource eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"

Bottom 20%Bottom 20% of Similar Size Companies on Comparably

Recommend to a Friend?

-32

Firstsource employees are -32% more likely to recommend Firstsource as a great place to work

27%	Promoters
14%	Passives
59%	Detractors

Working at Firstsource

Working at Firstsource is rated below average by 41 employees, across various culture dimensions. Firstsource employees rate Environment highest among all categories, and think that Compensation and Perks And Benefits have the most room for improvement, putting Firstsource’s culture in the Bottom 15% compared to similar sized companies on Comparably. See below in detail how working at Firstsource was rated by employees.

Overall Company Culture at Firstsource

Overall Company Culture at Firstsource is rated D

Last updated 10 days ago

Bottom

15%

Firstsource ranks in the Bottom 15% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score

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Firstsource Employee Reviews

Out of 48 Firstsource employee reviews, 66% were positive. The remaining 34% were constructive reviews with the goal of helping Firstsource improve their work culture.

66%

34%

Positive Reviews	66%
Constructive Feedback	34%

Positive Reviews From Firstsource Employees

What did you like most about the interview process?
The interview process was short and sweet. Very simple and very vague. Only lasted about 15 minutes.
Anonymous Review
What did you like most about the interview process?
It was a phone interview and was fast
Anonymous Review
What do you like best about the leadership team?
Easy approachable and great support.
Anonymous Review

Constructive Feedback From Firstsource Employees

Why do you feel undervalued and what would make you feel better about your compensation?
Pay is far from a living wage, barely above the minimum. Benefits are too expensive and I'm better off paying out of pocket for doctor's visits.
Anonymous Review
Why do you feel undervalued and what would make you feel better about your compensation?
A pay increase. They are doing sign on bonuses but nothing for the current employees
Anonymous Review
What do your coworkers need to improve and how could you work together better?
Th of the country were watching the same thing
Anonymous Review

Firstsource Company Information

Firstsource Company Overview

Firstsource provides BPO solutions to organizations in banking, healthcare, telecoms, and media.

Firstsource Mission, Vision & Values

Firstsource Mission Statement

To shape the future of the BPM industry by leading the way in transformational technologies and capabilities. To constantly stay ahead of the curve in order to drive growth for customers, value for investors, enriching experience for employees and a positive impact for communities that we operate in.

Firstsource Vision Statement

To be the leader in markets we choose to compete in and be recognized as the most trusted partner to our global clients. We will achieve this by simplifying complex business processes through cutting edge technology and industry leading people practices.

Firstsource Values

Agility
Spirit of Collaboration
People Centricity
Integrity
Risk-Taking & Innovation
Excellence

Firstsource Mission, Vision & Values

Headquarter	United States of America
Website	www.firstsource.com
Founding Date	2000
Company Status	Public
Stock	BLDR

Firstsource Competitors

Firstsource competitors include Concentrix, WNS , Hinduja Global Solutions, and Insight. Firstsource ranks 5th in Overall Culture Score on Comparably vs its competitors. See below how Firstsource compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

Learn More About Firstsource Competitors

Firstsource Employees

41 employees at Firstsource have reviewed Firstsource across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 10 days ago.

Overall, the 41 Firstsource employees give their leadership a grade of C-, or Bottom 35% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Firstsource are mostly dissatisfied with their total compensation at Firstsource, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Firstsource are mostly dissatisfied with their team. 41 Participants grade the quality of their coworkers a D-. Less than half believe the meetings at Firstsource are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Firstsource believe the environment at Firstsource is positive. Most Participants believe the pace of work at Firstsource is extremely fast. About 67% of the employees at Firstsource work 8 hours or less.

Overall, the employees at Firstsource are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Joining Firstsource - Employee Onboarding

The prevailing opinion from Comparably users about their company is that it was very prepared on their first day. Employees concluded that their overall onboarding experience was positive. 73% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Firstsource Employee Onboarding

Firstsource KPIs and OKRs

Employees’ understanding of Firstsource's KPIs and OKRs is essential for its success. Out of 1 Firstsource employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.

Answer	Percent
Yes	100%
No	0%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	0%
No	0%

Are the KPIs/OKRs for your department clear?

Firstsource KPIs & OKRs

Firstsource CEO & Leadership

Firstsource CEO - Rajesh Subramaniam

59 /100

Rajesh’s approval rate is lower compared to CEOs at similar sized companies, putting Rajesh in the Bottom 20% of all CEOs of similar-sized companies on Comparably. Rajesh Subramaniam’s employees rank Firstsource in the Bottom 45% for Environment, in the Bottom 40% for Executive Team, and in the Bottom 35% for Leadership.

Firstsource Leadership

The Firstsource Executive Team is rated a “C” and led by CEO Rajesh Subramaniam, Vice President Operations Aishwarya V, and VP Operations Robert Travers

Explore Firstsource Leadership Team

Firstsource Salaries

How much does Firstsource pay?

How much do people at Firstsource get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Firstsource is $129,319, or $62 per hour, while the estimated median salary is $129,974, or $62 per hour.

At Firstsource, the highest paid job is a Director of Sales at $231,582 annually and the lowest is a CS Rep at $44,915 annually. Average Firstsource salaries by department include: Admin at $60,630, Operations at $100,424, Marketing at $108,925, and Sales at $148,609. Half of Firstsource salaries are above $129,974.

18 employees at Firstsource rank their Compensation in the Bottom 5% of similar sized companies in the US (based on 55 ratings) while 18 employees at Firstsource rank their Perks And Benefits in the Bottom 5% of similar sized companies in the US (based on 18 ratings).

Last updated months ago.

Firstsource Salary Range Histogram
Summary	Salary Range	Percentile
1st Percentile $71k	$71k	1st Percentile
17th Percentile $100k	$100k	17th Percentile
33rd Percentile $121k	$121k	33rd Percentile
50th Percentile $183k	$183k	50th Percentile
67th Percentile $242k	$242k	67th Percentile
83rd Percentile $271k	$271k	83rd Percentile
100th Percentile $301k	$301k	100th Percentile

$129,319^*

Average Compensation

$129,974^*

Median Compensation

^* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Firstsource Salaries by Department

Explore Firstsource Salaries

Diversity & Inclusion at Firstsource

The Diversity score provides insights into how diverse employees feel and rate their work experience at Firstsource across various culture dimensions.

Ranked Culture the Highest

Women N/A/100

Men N/A/100

Diverse Employees N/A/100

Ranked Culture the Lowest

Women N/A/100

Men N/A/100

Diverse Employees N/A/100

Explore Firstsource Diversity & Inclusion

Firstsource Perks & Benefits

Health & Wellness

Dental Insurance
Vision Insurance
Health Insurance
Life Insurance

Paid Time Off

PTO / Vacation Policy
Paid Holidays

Financial Benefits

401K / Retirement Plan
Tuition Reimbursement

Office Perks

Work From Home Policy
Unique Office Space

Explore Firstsource Perks and Benefits

Firstsource PTO

Firstsource PTO policy is a critical component of the benefits package offered to employees.

Answer	Percent
Flex Time	0%
Vacation Policy	0%
Office Meals	0%
401k Contribution	0%
Childcare	0%

Other than healthcare, which of the following benefits is most important to you?

Answer	Percent
Yes	0%
No	0%

Does your boss expect you to work when you're on vacation?

Answer	Percent
$2500+/mo	0%
$1500 - $2500/mo	0%
$1000 -$1500/mo	0%
$500 -$1000/mo	0%
Less than $500/mo	0%

What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?

Firstsource PTO Policy

Firstsource Careers

Firstsource Jobs

No Recent Jobs found for Firstsource on Comparably

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Let Firstsource Know You Want To Work There

Overview of Candidates Interested in Firstsource on Comparably

Candidates By Department

	Design	50%
	All Industries	50%

Candidates By Location

	Phoenix	50%
	Houston	50%

Frequently Asked Questions regarding Firstsource

Who is the CEO of Firstsource?

Firstsource CEO is Rajesh Subramaniam, their score by employees is 59

What is Firstsource eNPS?

The eNPS for Firstsource is -32

What is the salary for Director of Business Development in Firstsource?

Director of Business Development average salary in the US is 205k

What are the salaries in the Admin in Firstsource?

The average salaries for Admin in Firstsource is 61k

Who are Firstsource competitors?

Firstsource main competitors are Concentrix, WNS , Hinduja Global Solutions, Insight

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