Firstsource Competitors | Comparably
Firstsource Claimed Company
Firstsource provides BPO solutions to organizations in banking, healthcare, telecoms, and media. read more
EMPLOYEE
PARTICIPANTS
41
TOTAL
RATINGS
361
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Firstsource Competitors

Firstsource competitors include Concentrix, WNS , Hinduja Global Solutions, Insight and Tech Mahindra. Firstsource ranks 6th in CEO Score on Comparably vs its competitors. See below how Firstsource compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

CEO Rank
6th
eNPS Rank
6th
Gender Rank
6th
Diversity Rank
N/A
Product Quality
1st
NPS Rank
1st
Pricing Rank
1st
Customer Service
3rd

Firstsource Competitors at a Glance

Product Quality Score Comparison

Firstsource Ranks 1st in Product Quality Score

9 Customers rate Firstsource's Product Quality Score a 4/5, which ranks it 1st against its competitors.

  1. 1st
    Firstsource
    4 / 5
  2. 2nd
    Tech Mahindra
    3.9 / 5
  3. 3rd
    Concentrix
    3.8 / 5
  4. 4th
    Hinduja Global Solutions
    3.8 / 5
  5. 5th
    WNS
    3.6 / 5
  6. 6th
    Insight
    3.5 / 5
Product Quality Score Comparison
RankCompany Score
1Firstsource81
2Tech Mahindra78
3Concentrix76
4Hinduja Global Solutions76
5WNS 73
6Insight71
NPS Comparison

Firstsource Ranks 1st in Net Promoter Score

13 Customers rate Firstsource's Net Promoter Score a 39, which ranks it 1st against its competitors. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Firstsource to a friend?”.

  1. 1st
    Firstsource
    39
  2. 2nd
    Tech Mahindra
    29
  3. 3rd
    WNS
    21
  4. 4th
    Concentrix
    15
  5. 5th
    Insight
    14
  6. 6th
    Hinduja Global Solutions
    -12
NPS Comparison
RankCompany Score
1Firstsource39
2Tech Mahindra29
3WNS 21
4Concentrix15
5Insight14
6Hinduja Global Solutions-12
Pricing Score Comparison

Firstsource Ranks 1st in Pricing Score

9 Customers rate Firstsource's Pricing Score a 3.9/5, which ranks it 1st against its competitors.

  1. 1st
    Firstsource
    3.9 / 5
  2. 2nd
    WNS
    3.8 / 5
  3. 3rd
    Tech Mahindra
    3.8 / 5
  4. 4th
    Hinduja Global Solutions
    3.8 / 5
  5. 5th
    Insight
    3.6 / 5
  6. 6th
    Concentrix
    3.4 / 5
Pricing Score Comparison
RankCompany Score
1Firstsource78
2WNS 77
3Tech Mahindra76
4Hinduja Global Solutions76
5Insight72
6Concentrix69
Customer Service Comparison

Firstsource Ranks 3rd in Customer Service

8 Customers rate Firstsource's Customer Service a 3.8/5, which ranks it 3rd against its competitors, below Tech Mahindra.

  1. 1st
    WNS
    3.9 / 5
  2. 2nd
    Tech Mahindra
    3.8 / 5
  3. 3rd
    Firstsource
    3.8 / 5
  4. 4th
    Concentrix
    3.7 / 5
  5. 5th
    Insight
    3.6 / 5
  6. 6th
    Hinduja Global Solutions
    3.4 / 5
Customer Service Comparison
RankCompany Score
1WNS 78
2Tech Mahindra77
3Firstsource76
4Concentrix74
5Insight72
6Hinduja Global Solutions68
Overall Culture Score Comparison

Firstsource Ranks 6th in Overall Culture Score

41 Employees rate Firstsource's Overall Culture a 55/100, which ranks it 6th against its competitors, below Tech Mahindra. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.

  1. 1st
    Concentrix
    84 / 100
  2. 2nd
    WNS
    74 / 100
  3. 3rd
    Hinduja Global Solutions
    72 / 100
  4. 4th
    Insight
    71 / 100
  5. 5th
    Tech Mahindra
    69 / 100
  6. 6th
    Firstsource
    55 / 100
Overall Culture Score Comparison
RankCompany Score
1Concentrix84
2WNS 74
3Hinduja Global Solutions72
4Insight71
5Tech Mahindra69
6Firstsource55
eNPS Comparison

Firstsource Ranks 6th in Employee Net Promoter Score

37 Employees rate Firstsource's Employee Net Promoter Score a -32, which ranks it 6th against its competitors, below Tech Mahindra. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Firstsource to a friend?”.

  1. 1st
    Concentrix
    55
  2. 2nd
    Hinduja Global Solutions
    30
  3. 3rd
    Insight
    29
  4. 4th
    WNS
    17
  5. 5th
    Tech Mahindra
    0
  6. 6th
    Firstsource
    -32
eNPS Comparison
RankCompany eNPS
1Concentrix55
2Hinduja Global Solutions30
3Insight29
4WNS 17
5Tech Mahindra0
6Firstsource-32
Gender Score Comparison

Firstsource Ranks 6th in Gender Score

4 Employees rate Firstsource's Gender Score a 57/100, which ranks it 6th against its competitors, below Tech Mahindra. The Gender Score tracks how positively women rate their experience at Firstsource.

  1. 1st
    Concentrix
    84 / 100
  2. 2nd
    Hinduja Global Solutions
    78 / 100
  3. 3rd
    Insight
    68 / 100
  4. 4th
    WNS
    67 / 100
  5. 5th
    Tech Mahindra
    59 / 100
  6. 6th
    Firstsource
    57 / 100
Gender Score Comparison
RankCompany Score
1Concentrix84
2Hinduja Global Solutions78
3Insight68
4WNS 67
5Tech Mahindra59
6Firstsource57
Diversity Score Comparison
Not Enough Ratings To Rank Firstsource
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