Five Guys Burgers & Fries Employee Reviews
Out of 272 Five Guys Burgers & Fries employee reviews, 75% were positive. The remaining 25% were constructive reviews with the goal of helping Five Guys Burgers & Fries improve their work culture. The Customer Support team, with 92% positive reviews, reports the best experience at Five Guys Burgers & Fries compared to all other departments at the company. The Product team offered the most constructive feedback, with 40% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They're awesome to work with and fun.
Most of the managers sre really supportive towards the crew
Their ability to be flexible, understanding, and always willing to assist however they can.
They are responsive to some of my inquiries
They care about their workers
What does the leadership team need to get better at?
Being different. An emphasis is placed on how “five guys is so different” no it’s not, it is extremely similar if not the same as other conglomerates. They butter us up in the beginning and dangle the hope of raises or a future. But never allow us to rea
Posted 13 days ago
Learning labor laws and being open minded
Communication and learn how to talk to employees
Respecting the employees and understanding small mistakes
Leadership, strategy, communication, human resources
Review from Operations Dept
What is the best part about your compensation package?
Benifits are good and pay is fair
The free meals and the pay rate woth secret shopper
The secret shopper bonuses that come with a great shift
there was not any given to me
Review from Product Dept
The best part about my compensation package would be the bonus we get added from special customers and secret shoppers
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
1: Five guys had always been paying above minimum wage by a very decent margin for many years before say 2015. Since then, they have been floating above if not directly on minimum wage in state to state and giving absolutely no chance of raises, no matter how long you worked there. Suffocation.
Posted 13 days ago
that they do a full investigation on cypress store two or three years back from now
Review from Operations Dept
Those who go above and beyond are compensated the same as those who fail to meet expectations
Being paid more would make me feel better
I would feel better if we got vacation pay
What are some of the best things about your team?
The coworkers and my managers are people, they are not to blame for the price gouging done by corporate. The people you see day to day are not be be blamed, but those who you cannot see.
Posted 13 days ago
We all work hard and help one another.
My coworkers have a shared sense of being in this together and for the most part are receptive to directions
The best thing about my team are the bonds we built with one another.
We get the job done
What do your coworkers need to improve and how could you work together better?
They need to learn the basics.
Behaviour and rudeness towards eachother for no reason
they were lazy relying on the hard workers
Review from Product Dept
We need leadership that owns up to its own failures, rather than passing the buck.
Review from Operations Dept
What is most positive about the culture and environment at your company?
Because of how absurd things are set up, many who work directly on line do their job, but do not care other than that. They speak on what they wish to and no matter what customers may be within the store. This is not because we don’t care about them, it’s because those above do not care of
Posted 13 days ago
The bonus program are amazing customers
Cleaning, fast and good costumer service
Review from Customer Support Dept
Nothing its all bad. At leat in Apollos's distrist
The sense of belonging between all of the crew members
What needs to change to make the company culture better?
Planning with strategy, improvement of communication and better balance work/life
Review from Operations Dept
The management was really young and it transpired through their decisions and leadership skills
Review from Product Dept
They need to care more about the employees and retention than an unrealistic 22% all in labor cost. Which included salaried managers.
Review from Operations Dept
The corporate culture is toxic from the top down. Instead of building growth through good will and treating employees fairly, leadership is arrogant and doesn't care about its people at all. Gordon Ramsay is a better person and leader than any of the Five Guys team.
Review from Operations Dept
Stop letting upper management be emotional when making decisions
Review from Sales Dept
What did you like most about the interview process?
Jeremy Young was very nice and outgoing
We ask questions and care about working around your schedule
The on the job interview and getting a true idea if what its like to work there
Hired on the spot and worked 2 days later
My manager interviewing me was very chill about it and didn't make me feel uncomfortable
What would you improve about your company's interview process?
Have to wait up to 1-2 hours just for a manager to be ready. I.e. not proper shift management because of lack of staff.
Posted 13 days ago
Use a proven scientific method to screen new hires.
Review from Operations Dept
What makes you most happy at work?
knowing I had a customer came up to me and ask who made her Burger I said I did and she said that was the best burger she ever ate
Review from Operations Dept
Again, our customers are employees bonus program
Team work, the employees is family
Review from Customer Support Dept
Whenever Im noticed for working hard, by customers or my bosses. Being motivated by my team
Interacting with my co-workers and customers.
What's going wrong and how can it be improved?
The atmosphere - competence and leadership needs to improve all together
Review from Product Dept
Too high priced and understaffed. Asking for perfection without giving realistic goals for time, labor, food cost and hours worked. No work life balance.
Review from Operations Dept
get rid of the false happiness rule, the arbitration agreement should be illegal, give the staff proper supplies to do the job, stop worrying so much about the companies image, if the food is good and you advertise well people will come
Review from Sales Dept
A more positive corporate culture would help. More in-person training is needed, not just sticking someone in front of a computer. How am I supposed to learn how to "correctly" pre-cook fries from a video?
Review from Operations Dept
What do you like best about your company?
My Co-workers and the general atmosphere
Review from Operations Dept
What would you most like to see improved at your company?
The thing that needs to be improved the most is basic communication
Review from Operations Dept